Botpress vs Intercom Fin (2026): which should you pick?
As of Nov 12, 2026, Botpress and Intercom Fin share a 2.2 GPA, and only Botpress has a free plan.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Botpress grades higher on features. Intercom Fin grades higher on value for money. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Botpress
AI agent builder and helpdesk priced by conversation volume
Intercom Fin
AI customer service agent billed per resolved conversation
Which one is for you
Pick Botpress if
- Fits if you want to try a chat agent on 100 conversations
- Works for a team that needs WhatsApp and white-label webchat
Look elsewhere if
- Pricey if you move past Free: $150 a month for 250 conversations on Plus
- Watch out: extra packs of 100 conversations are added at 95% of the quota and cannot be turned off
- Tight if you are on Free, because it is hard-capped at 100 conversations
- Not for you if you want voice before Enterprise, as the voice channel is listed there
- Watch out: storage beyond plan limits is a $40 a month add-on
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
How we grade them
| 2.2GPABotpressFair | 2.2GPAIntercom FinFair | |
|---|---|---|
| Value for money | DPlus is $150 a month billed annually for 250 conversations, about four times the $37 where the dearer quarter starts. | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. |
| Free plan and trial | CFree has 100 conversations, 3 seats and 3 AI agents, hard-capped with no add-on packs. | CA 14-day trial with no card. There is no free plan. |
| Features | BThree ways to build, channels, knowledge bases, tables and a help desk; the listing shows no gap in the core job. | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. |
| Ease of use | CNo store rating on record. You build the agent and connect channels and knowledge yourself. | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. |
| Platforms and integrations | BWeb only, with six integrations, WhatsApp on Plus and a voice channel on Enterprise. | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. |
| Best for | chatbot agents with a free plan | support teams that pay only when the AI resolves a ticket |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Botpress and Intercom Fin. How we grade
Price against what you get
Botpress starts at $150 a month and scores 2.7 out of 4 on features, ease of use and platforms. Intercom Fin starts at $19 a month for each person and scores 2.3.
Botpress scores higher, and starts $131 a month higher: the question is whether the extra is worth that to you. Of the other AI agents on the chart, 9 score higher than Botpress for less, and 9 score higher than Intercom Fin for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Botpress also covers whatsApp messaging.
- Intercom Fin also covers help desk and live chat.
At a glance
| Botpress | Intercom Fin | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $150 per month for 250 conversations, billed annually | $19 per seat / month, billed annually, plus $0.99 per Fin outcome |
| Free plan | 100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center. | None |
| Free trial | None listed | 14-day free trial, no credit card required |
| Web | ||
| Made by | Botpress | Intercom |
| Price read from | botpress.com | intercom.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Botpress
- A conversation is an exchange with at least two end-user messages in the billing month; voice counts 3 minutes as one.
- Past the included amount, packs of 100 conversations are added automatically at 95% of the quota and cannot be turned off.
- Plus and Team show annual prices on the page; the monthly-billed price is not shown beside them.
- Storage beyond plan limits is a $40 per month add-on; Free is hard-capped.
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Key features
Botpress
- Three ways to build
- Botpress Viber builds from plain language, Botpress Studio is a visual builder, and an ADK covers code-first work at the same prices.
- Botpress Desk
- An AI helpdesk with escalation and handoff to people, ticket enrichment and routing, for support teams.
- Channels
- Deploy agents to webchat, WhatsApp and Slack; the Enterprise plan adds a voice channel.
- Knowledge bases and tables
- Agents answer from uploaded files and stored table rows. Free includes 1K rows; Plus 100K; Team 500K.
- Help Center
- A public knowledge base customers can use on their own, with a custom domain from the Plus plan.
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Plans
Botpress
Free$0
100 conversations, 3 seats, 3 AI agents, community support; hard-capped with no add-on packs.
Plus$150
per month for 250 conversations, billed annually
$25 AI usage, unlimited agents, white-label webchat, WhatsApp; extra packs of 100 conversations are $65.
Team$750
per month for 1,500 conversations, billed annually
$150 AI usage, unlimited seats, teams, routing and RBAC; extra packs of 100 conversations are $50.
EnterpriseCustom
Custom conversation volume, dedicated support, uptime SLA, security review and voice channel.
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Ways to pay less
Botpress
- Annual discount
Save 20% with annual billing
The pricing page toggles between monthly and annual billing and says annual billing saves 20%; the displayed prices are the annual ones.
- Nonprofit
Botpress for Good program
Botpress says it makes the platform more affordable for nonprofits, educational institutions and open-source projects, on application.
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Common questions
Which is cheaper, Botpress or Intercom Fin?
As of Nov 12, 2026, Botpress starts at $150 per month for 250 conversations, billed annually, and Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Botpress or Intercom Fin?
As of Nov 12, 2026, only Botpress has a free plan. Intercom Fin does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.