The Chaport Insider’s Guide
Everything we know about Chaport in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Chaport
The Insider’s Guide
Live chat with a free plan, chatbots and a knowledge base
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Chaport’s own pages.
Made by Chaport Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Chaport’s own pages, its app-store listings and our grades. Every fact in it is on Chaport’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 59 of the 66 other help desk and live chat tools we grade
Chaport is a live chat tool for websites, with desktop and mobile apps for the operators who answer. It also collects messages from Facebook, Telegram and Viber, and its top plan adds chatbots, a knowledge base with an FAQ bot, teams and assignment rules. A free plan covers two operators.
To get you started, here are 9 things to know about Chaport, taken from its own pages and our grades.
A chat widget and invitations to set up.
- 1
Best for live chat for a small site, free for two people
Chaport is a live chat tool with a free plan for 2 operators, and Pro at $29 a month covers 4.
- 2
Paid plans start at $29 a month
As its pricing page puts it: $29 per month, billed annually ($39 billed monthly), with 4 operators.
- 3
There is a free plan
2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization.
- 4
It runs on 5 platforms
Web, Windows, macOS, iOS and Android.
- 5
Website live chat
A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- 6
Facebook, Telegram and Viber
Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- 7
Chatbots and knowledge base
The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- 8
A 2.8 GPA, above 59 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Chaport you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Chaport at a glance
- Pricing
- Free plan, from $29 per month, billed annually ($39 billed monthly), with 4 operators
- Free plan
- Yes
- Free trial
- 14-day free trial of the Unlimited plan, no card required; the account then drops to Free
- Runs on
- Web, macOS, Windows, iOS, Android
- Made by
- Chaport Inc.
- Category
- Help Desks & Live Chat
- Our grade
- 2.8 GPA, good
The report card
Best for live chat for a small site, free for two people
Chaport is a live chat tool with a free plan for 2 operators, and Pro at $29 a month covers 4. Chatbots, the knowledge base and routing rules wait on Unlimited at $99.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. |
| Free plan and trial | B | A free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. |
| Features | C | Live chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. |
| Ease of use | C | No store rating on record. A chat widget and invitations to set up. |
| Platforms and integrations | A | Web, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Chaport is for
- Fits if you want live chat for one or two people and no bill
- Works for teams that answer chats from a phone as well as a desk
Who it is not for
- Tight if you stay free: 2 operators and 60 days of chat history
- Skip it if you want chatbots or a knowledge base, which need Unlimited at $99 a month
- Watch out: the page doesn't say what operators beyond the 4 on Pro cost
- Watch out: prices exclude VAT, and payment is by PayPal, Visa or MasterCard
Good to know
Good for
- Small sites that want live chat for two people at no cost
- Teams that answer chats from a phone as well as a desk
- Stores that want chat plus Facebook and Telegram messages in one inbox
Worth knowing
- The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators.
- Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually.
- Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard.
- The pricing page does not say what operators beyond the 4 on Pro cost.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$29
A month to start. There is a free plan too
Chaport has a free plan. Paid plans start at $29 per month, billed annually ($39 billed monthly), with 4 operators.
Free
$0
2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile.
Pro
$29
per month for 4 operators, billed annually ($39 billed monthly)
Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API.
Unlimited
$99
per month, unlimited operators, billed annually ($129 monthly)
Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier.
The free plan
2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization.
Trying it first
14-day free trial of the Unlimited plan, no card required; the account then drops to Free
Read from chaport.com on Nov 12, 2026.
Ways to pay less
Annual discount
25% off with annual billing
The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129.
Stated on chaport.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Windows, iOS and Android
Live chat with a free plan, chatbots and a knowledge base. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, live chat, help center, chatbots.
Live chat, Facebook, Telegram and Viber, reports and an API.
- Website live chat
- A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away.
- Facebook, Telegram and Viber
- Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration.
- Chatbots and knowledge base
- The Unlimited plan adds chatbots and a knowledge base with an FAQ bot.
- Routing and teams
- Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators.
- Reports
- Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours.
- Apps and API
- Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited.
Where it runs
- Web
- macOS
- Windows
- iOS
- Android
What it works with
- Zapier
- Telegram
- Viber
Chaport is made by Chaport Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
59/66
Other help desk and live chat tools it is graded above
Chaport's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
It stands best on platforms and integrations (A, above 61 of 66) and worst on features (C, above 3).
Its paid plans start at $29 a month, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Chaport’s own letter is outlined.
- BValue for moneyAbove 44 of 66
- BFree plan and trialAbove 53 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- APlatforms and integrationsAbove 61 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Chaport is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Chaport you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade. It costs $348 a year.
What you could make
- Help center: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, Zapier, Facebook and Telegram among them, and has an API.
- Hooks into the device itself: widgets.
What this rests on. Chaport’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
tawk.to, Text by LiveChat, Tidio, Crisp and Olark
The 5 tools Chaport is most often weighed against, with where each one differs from it.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- Chaport also covers shared inbox and chatbots.
- tawk.to also covers help desk and AI support agent.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Chaport has a free plan. Text by LiveChat does not, though it has a free trial.
- Chaport also covers shared inbox, help center and chatbots.
- Text by LiveChat also covers help desk and AI support agent.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Chaport also covers shared inbox, help center and chatbots.
- Tidio also covers help desk and AI support agent.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Chaport also covers chatbots.
- Crisp also covers AI support agent.
- 2.2GPA
Olark
Free trial · from $29/mo
Live chat for websites, with an optional flat-fee AI agent.
- Chaport has a free plan. Olark does not, though it has a free trial.
- Only Chaport lists Windows and macOS apps.
- Chaport also covers shared inbox and help center.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Chaport free?
Chaport has a free plan. 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization.
How much does Chaport cost?
Chaport lists 3 plans. Free: $0.
What platforms does Chaport work on?
Chaport is available on Web, Windows, macOS, iOS and Android.
Does Chaport offer any discounts?
Chaport publicly lists the following: 25% off with annual billing.
Does Chaport have a Linux app?
No Linux app was listed when its pages were read on Nov 12, 2026. Chaport is listed for Web, Windows, macOS, iOS and Android.
Is Chaport open source?
Chaport is not described as open source on its own site, as read on Nov 12, 2026.
Does Chaport have an API?
Yes. Chaport offers a public API, according to its own site.
What does Chaport integrate with?
Chaport's listing names Zapier, Facebook, Telegram and Viber. A listing names up to eight integrations, so it may connect to more.
Does Chaport have a free trial?
Yes. 14-day free trial of the Unlimited plan, no card required; the account then drops to Free.
Who makes Chaport?
Chaport is made by Chaport Inc.
What are the alternatives to Chaport?
The closest alternatives to Chaport in our directory are tawk.to, Text by LiveChat, Tidio, Crisp and Olark.
How does Chaport compare with other help desk and live chat tools?
Chaport's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
Is Chaport good value for money?
ToolGPA grades Chaport B for value for money. Its paid plans start at $29 a month, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
Could I make my own version of Chaport?
To replace Chaport you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Chaport’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Chaport's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Chaport Inc. Prices change, so check chaport.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Chaport, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/chaport
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Chaport: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/chaport
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/chaport/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Chaport, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Chaport’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Chaport is a trademark of its owner, and this guide is not made, paid for or approved by Chaport Inc. Prices and plans change: check chaport.com before you buy.