The Helpjuice Insider’s Guide
Everything we know about Helpjuice in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Helpjuice
The Insider’s Guide
Hosted knowledge base software with a design built for you
Every plan, grade, refund rule and rival among docs and wiki tools, read from Helpjuice’s own pages.
Made by Helpjuice, Inc. · checked Oct 6, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Helpjuice’s own pages, its app-store listings and our grades. Every fact in it is on Helpjuice’s page too, where it is kept up to date. Checked Oct 6, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 4 of the 51 other docs and wiki tools we grade
Helpjuice is hosted knowledge base software for customer help centers and internal company knowledge. Every plan includes unlimited articles, an editor with live collaboration and publishing approvals, analytics, localization and a knowledge base design customized by Helpjuice's own team. Plans are flat monthly prices that differ in user count, storage, SSO and access to the AI suite, which adds an AI writer, AI search and a chatbot.
To get you started, here are 9 things to know about Helpjuice, taken from its own pages and our grades.
No app rating on record, and there's plenty to arrange: articles to write, approval flows and expiry dates to set, languages to switch on.
- 1
Best for a branded help centre designed for you
There's no annual price and no free plan, so small teams should look elsewhere.
- 2
Paid plans start at $249 a month
As its pricing page puts it: $249 per month for 30 users.
- 3
You can try it first
14-day free trial with full access to all features, no credit card required
- 4
It runs on Web
Web, with a browser extension too.
- 5
Editor and publishing controls
Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.
- 6
Live collaboration and workflows
Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.
- 7
Customized design
Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.
- 8
A 2.2 GPA, above 4 of 51
That is against the other docs and wiki tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Helpjuice you would be making a search engine with an AI model behind it. That is not a weekend's work, with an AI app builder or without one.
Helpjuice at a glance
- Pricing
- Free trial, from $249 per month for 30 users
- Free plan
- No
- Free trial
- 14-day free trial with full access to all features, no credit card required
- Runs on
- Web, Browser extension
- Made by
- Helpjuice, Inc., since 2011
- Category
- Docs & Wikis
- Our grade
- 2.2 GPA, fair
The report card
Best for a branded help centre designed for you
Helpjuice is hosted knowledge base software where its own team builds your help center's design to match your brand, with unlimited articles, live collaboration and analytics on every plan. It starts at $249 a month for 30 users, that plan leaves out SSO and the AI writer, search and chatbot, and storage is capped at 12 GB. There's no annual price and no free plan, so small teams should look elsewhere.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $249 a month is deep into the dearest tenth of this category, whose middle starts at $15, though it does cover 30 users. SSO and the whole AI suite wait on $449, and unlimited users on $799. Only monthly prices are shown, with no annual option. |
| Free plan and trial | C | No free plan. There's a 14-day trial with full access and no card asked for, but when it ends the account goes inactive until you pick a paid plan. |
| Features | B | It covers the whole help-centre job: scheduled publishing, approvals, expiry dates, version history and content reuse, real-time co-authoring with comments and tasks, as many languages as you need with AI translation into 40-plus, and analytics on what readers search for. |
| Ease of use | C | No app rating on record, and there's plenty to arrange: articles to write, approval flows and expiry dates to set, languages to switch on. The design, at least, is built for you by Helpjuice's team when you sign up. |
| Platforms and integrations | B | A web app with a browser extension and a public API, plus integrations with Salesforce, Confluence, Slack, Zendesk, Help Scout and Google Analytics. No phone or desktop apps on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Helpjuice is for
- Fits if you want a customer help center that looks like your brand without designing it yourself
- Works for groups that want public and internal knowledge bases in one tool
Who it is not for
- Pricey if you're a small team, because the lowest-priced plan is $249 a month
- Skip it if you want AI search or a chatbot on the entry plan, as the AI suite starts at $449
- Tight if you store lots of files, with storage capped at 12 GB on the entry plan
- Watch out: anyone who can log in counts as a user, and the entry plan stops at 30
- Watch out: there's no free plan or annual price, and the account goes inactive when the 14-day trial ends
Good to know
Good for
- Support teams that want a branded customer help center
- Companies keeping public and internal knowledge bases in one tool
- Large organizations: the top plan has no user limit
Worth knowing
- There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
- The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
- Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
- The pricing page shows monthly prices only and mentions no annual billing option.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$249
A month to start
Helpjuice is a paid product with a free trial, starting at $249 per month for 30 users.
Only monthly prices are shown, with no annual option.
Knowledge Base
$249
per month
30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.
AI-Knowledge Base
$449
per month
100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.
Unlimited AI-Knowledge Base
$799
per month
Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.
Trying it first
14-day free trial with full access to all features, no credit card required
Read from helpjuice.com on Oct 6, 2026.
Ways to pay less
Nonprofit
Discounts for nonprofits
The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.
Stated on helpjuice.comEducation
Discounts for educational institutions
The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.
Stated on helpjuice.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
2
Places it runs: Web and Browser extension
Hosted knowledge base software with a design built for you. Here is what it does, as its own site describes it, and what it covers: public API, AI features, real-time collaboration, chat assistant, AI search, wiki, reports.
- Editor and publishing controls
- Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.
- Live collaboration and workflows
- Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.
- Customized design
- Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.
- AI suite
- An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.
- Localization
- A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.
- Analytics
- Reports show the impact of articles, the topics people read, what they search for and how productive authors are.
Where it runs
- Web
- Browser extension
What it works with
- Salesforce
- Confluence
- Slack
- Zendesk
- Help Scout
- Google Analytics
Helpjuice is made by Helpjuice, Inc., and has been around since 2011.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
4/51
Other docs and wiki tools it is graded above
Helpjuice's GPA of 2.2 is higher than 4 of the 51 other docs and wiki tools we grade, and level with 8.
It stands best on features (B, above 21 of 51) and worst on value for money (D, above 0).
Its paid plans start at $249 a month, against a middle price of $16.50 for the category: 40 of the 41 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 11 tools score higher and cost less.
Each grade against the category
Every bar is all 52 docs and wiki tools we grade, cut by the letter each got. Helpjuice’s own letter is outlined.
- DValue for moneyAbove 0 of 51
- CFree plan and trialAbove 4 of 51
- BFeaturesAbove 21 of 51
- CEase of useAbove 9 of 51
- BPlatforms and integrationsAbove 10 of 51
Price against what you get
Each dot is one of 47 docs and wiki tools. Further left costs less; higher up scores better on features, ease of use and platforms. Helpjuice is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Helpjuice you would be making a search engine with an AI model behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 39 of the 51 other docs and wiki tools grade higher. It costs $2,988 a year.
What you could make
- Wiki and reports: an app builder makes these well.
What you could not
- A search engine with an AI model behind it.
- An AI model, which you can rent by the request but not make.
- Several people working in it at the same moment.
- It plugs into other products, Salesforce, Confluence and Slack among them, and has an API.
- What a company asks for before it lets staff use something: single sign-on.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Helpjuice’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Document360, KnowledgeOwl, HelpDocs, ProProfs Knowledge Base and Archbee
The 5 tools Helpjuice is most often weighed against, with where each one differs from it.
- 2.2GPA
Document360
Free trial
Hosted knowledge base software for public and private docs.
- Helpjuice also covers chat assistant and reports.
- Document360 also covers Markdown and templates.
- 2.2GPA
KnowledgeOwl
Free trial · from $100/mo
Knowledge base software with unlimited readers on every plan.
- Only Helpjuice lists a browser extension.
- 2.2GPA
HelpDocs
Free trial · from $99/mo
Hosted knowledge base software priced by editor, not by reader.
- Helpjuice also covers chat assistant and AI search.
- HelpDocs also covers templates.
- 2.4GPA
ProProfs Knowledge Base
Free plan · from $49/mo
Knowledge base software for help centers and internal wikis.
- ProProfs Knowledge Base has a free plan. Helpjuice does not, though it has a free trial.
- Helpjuice also covers chat assistant.
- ProProfs Knowledge Base also covers templates.
- 2.2GPA
Archbee
Free trial · from $80/mo
Documentation platform for public and internal knowledge portals.
- Only Helpjuice lists a browser extension.
- Only Archbee lists macOS, Windows and Linux apps.
- Helpjuice also covers chat assistant, AI search, wiki and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Helpjuice free?
No, Helpjuice is a paid product, but you can try it first. 14-day free trial with full access to all features, no credit card required.
How much does Helpjuice cost?
Helpjuice lists 3 plans. Knowledge Base: $249 per month.
What platforms does Helpjuice work on?
Helpjuice is available on Web. It also has a browser extension.
Does Helpjuice offer any discounts?
Helpjuice publicly lists the following: Discounts for nonprofits; Discounts for educational institutions.
Does Helpjuice have an Android app?
No Android app was listed when its pages were read on Oct 6, 2026. Helpjuice is listed for Web.
Does Helpjuice have an iPhone app?
No iPhone app was listed when its pages were read on Oct 6, 2026. Helpjuice is listed for Web.
Is Helpjuice open source?
Helpjuice is not described as open source on its own site, as read on Oct 6, 2026.
Does Helpjuice have an API?
Yes. Helpjuice offers a public API, according to its own site.
What does Helpjuice integrate with?
Helpjuice's listing names Salesforce, Confluence, Slack, Zendesk, Help Scout and Google Analytics.
Does Helpjuice have a student discount?
Discounts for educational institutions. The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team.
Who makes Helpjuice?
Helpjuice is made by Helpjuice, Inc. It dates from 2011.
What are the alternatives to Helpjuice?
The closest alternatives to Helpjuice in our directory are Document360, KnowledgeOwl, HelpDocs, ProProfs Knowledge Base and Archbee.
How does Helpjuice compare with other docs and wiki tools?
Helpjuice's GPA of 2.2 is higher than 4 of the 51 other docs and wiki tools we grade, and level with 8.
Is Helpjuice good value for money?
ToolGPA grades Helpjuice D for value for money. Its paid plans start at $249 a month, against a middle price of $16.50 for the category: 40 of the 41 others that charge start lower.
Could I make my own version of Helpjuice?
To replace Helpjuice you would be making a search engine with an AI model behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Helpjuice’s own pages on Oct 6, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Helpjuice's own pages on 6 October 2026. Also tested with a demo account on 2026-06-22.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Helpjuice, Inc. Prices change, so check helpjuice.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Helpjuice, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/helpjuice
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Helpjuice: The Insider's Guide", checked Oct 6, 2026. https://toolgpa.com/tools/helpjuice
Know someone choosing between docs and wiki tools?
Send them this guide: toolgpa.com/tools/helpjuice/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded docs and wiki tools after Helpjuice, each with an Insider's Guide of its own.
- Docs & Wikis Insider's GuideEvery one of the 52 docs and wiki tools we grade, compared
- Zoho Writer Insider's GuideFree online word processor with AI and document automation3.6 GPA
- Google Docs Insider's GuideBrowser-based word processor, free with a Google Account3.4 GPA
- ONLYOFFICE Insider's GuideOpen-source office suite for documents, sheets, slides and PDFs3.4 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Helpjuice’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Helpjuice is a trademark of its owner, and this guide is not made, paid for or approved by Helpjuice, Inc. Prices and plans change: check helpjuice.com before you buy.