The SurveyLab Insider’s Guide
Everything we know about SurveyLab in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
SurveyLab
The Insider’s Guide
Online survey software with a mobile app and a free tier
Every plan, grade, refund rule and rival among form and survey tools, read from SurveyLab’s own pages.
Made by SurveyLab · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from SurveyLab’s own pages, its app-store listings and our grades. Every fact in it is on SurveyLab’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 56 of the 148 other form and survey tools we grade
SurveyLab is an online survey tool for customer feedback, employee and 360 surveys, market research and tests. Surveys are built in the browser and sent by link, email, SMS or QR code, and results can be filtered, exported and shown in reports. Paid plans are sized by completed responses per month.
To get you started, here are 9 things to know about SurveyLab, taken from its own pages and our grades.
The API and integrations are listed on Enterprise only.
- 1
Best for surveys sent by link, email, SMS or QR code
SurveyLab sends surveys by link, email, SMS or QR code and has an offline mobile app.
- 2
Paid plans start at $40 a month
As its pricing page puts it: $40 per month for 1,000 responses, billed annually ($49 billed monthly).
- 3
There is a free plan
Free plan after the 14-day trial: all Starter features, but collection stops at 50 responses.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Multichannel collection
Surveys can be sent by link, email, SMS and QR code, and are scaled to phones, tablets and desktops automatically.
- 6
Survey logic
Branching and piping are included, with advanced logic, quotas and question or page rotation on higher plans.
- 7
Satisfaction metrics
NPS, CSAT and CES question formats are on every paid plan, and 360 feedback surveys are on Enterprise.
- 8
A 2.2 GPA, above 56 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
The plain part of SurveyLab you could make: surveys, forms and reports. What surrounds it you could not. The 4 things listed below take a company, not a weekend.
SurveyLab at a glance
- Pricing
- Free plan, from $40 per month for 1,000 responses, billed annually ($49 billed monthly)
- Free plan
- Yes
- Free trial
- 14-day free trial on every new account; it then drops to the Free plan
- Runs on
- Web, iOS, Android
- Made by
- SurveyLab
- Category
- Forms & Surveys
- Our grade
- 2.2 GPA, fair
The report card
Best for surveys sent by link, email, SMS or QR code
SurveyLab sends surveys by link, email, SMS or QR code and has an offline mobile app. Plans are counted in completed responses, and the free plan stops at 50. The API and integrations are listed on Enterprise only.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Starter is $40 a month on yearly billing for 1,000 responses, right at the edge of the dearer quarter of forms tools. Advanced is $82 and Professional $207. |
| Free plan and trial | C | After a 14-day trial the account drops to Free, which keeps Starter features but stops collecting at 50 responses. That's a cap you'll reach in one decent mailing. |
| Features | C | Logic, NPS, CSAT, CES, exports and an offline app are covered. The listing puts API, integrations, AI analytics, white label and 360 surveys on Enterprise only. |
| Ease of use | C | No store rating on record. You build each survey yourself, set up the logic and pick the channel. |
| Platforms and integrations | B | Web plus iPhone and Android apps, and a list of connectors including Zendesk, Slack and Salesforce. No desktop app, and the API is Enterprise only. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who SurveyLab is for
- Fits if you want one survey sent by email, SMS and QR code
- Works for teams that collect answers offline on a phone
Who it is not for
- Tight if you stay free, because collection stops at 50 responses
- Pricey if you grow: 1,000, 2,500 or 10,000 completed responses a month at $40, $82 and $207
- Watch out: API, integrations, AI analytics and 360 surveys need Enterprise
- Watch out: the pricing page shows PLN, EUR, USD and GBP, so check the currency before you buy
Good to know
Good for
- Small teams running customer or employee surveys with a monthly response count
- Offline data collection on tablets and phones
- Organizations that want survey data tied to a CRM or helpdesk
Worth knowing
- Plans are capped by responses per month (1,000, 2,500 or 10,000), and a response is one completed survey.
- The Free plan stops collecting at 50 responses.
- API and integrations, AI analytics, white label and 360 surveys are listed only under Enterprise.
- The pricing page shows PLN, EUR, USD and GBP; the dollar figures are recorded here.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$40
A month to start. There is a free plan too
SurveyLab has a free plan. Paid plans start at $40 per month for 1,000 responses, billed annually ($49 billed monthly).
That's a cap you'll reach in one decent mailing.
Free
$0
Starter features, limited to 50 responses.
Starter
$40
per month for 1,000 responses, billed annually ($49 billed monthly)
1,000 responses a month, multichannel surveys, survey logic, CSV and Excel export, NPS, CSAT and CES, report filters and themes. $490 billed yearly.
Advanced
$82
per month for 2,500 responses, billed annually ($99 billed monthly)
Adds data trends, SPSS export, piping, metrics, answer rotation and multilanguage surveys. $990 billed yearly.
Professional
$207
per month for 10,000 responses, billed annually ($249 billed monthly)
Adds advanced logic, offline responses with the mobile app, quotas, crosstab reports, dashboards and 3 users. $2,490 billed yearly.
Enterprise
Custom
Unlimited responses, 5 or more users, API and integrations, AI analytics, white label, on-premise option and an SLA. Sold through sales.
The free plan
Free plan after the 14-day trial: all Starter features, but collection stops at 50 responses.
Trying it first
14-day free trial on every new account; it then drops to the Free plan
Read from surveylab.com on Nov 13, 2026.
Ways to pay less
Annual discount
20% off with a 12-month subscription
The pricing page shows 12 months for the price of 10 (2 free) and its FAQ says a 12-month subscription gets 20% off.
Stated on surveylab.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Online survey software with a mobile app and a free tier. Here is what it does, as its own site describes it, and what it covers: AI features, forms, surveys, reports, dashboards.
Logic, NPS, CSAT, CES, exports and an offline app are covered.
- Multichannel collection
- Surveys can be sent by link, email, SMS and QR code, and are scaled to phones, tablets and desktops automatically.
- Survey logic
- Branching and piping are included, with advanced logic, quotas and question or page rotation on higher plans.
- Satisfaction metrics
- NPS, CSAT and CES question formats are on every paid plan, and 360 feedback surveys are on Enterprise.
- Reports and exports
- Report filters on every plan, crosstab reports and dashboards on Professional, and CSV, Excel and SPSS export on the plans that list them.
- Offline mobile app
- An Android and iOS app lets people take surveys offline and syncs the answers when a connection returns. Offline responses are listed from Professional up.
- Multi-language surveys
- Surveys can be translated, and the respondent's browser language selects the version shown, including right-to-left languages.
Where it runs
- Web
- iOS
- Android
What it works with
- Cint
- Dynata
- Zendesk
- Slack
- Salesforce
- Intercom
- LiveChat
- Synerise
SurveyLab is made by SurveyLab.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
56/148
Other form and survey tools it is graded above
SurveyLab's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31.
It stands best on platforms and integrations (B, above 46 of 148) and worst on features (C, above 5).
Its paid plans start at $40 a month, against a middle price of $20 for the category: 81 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 30 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. SurveyLab’s own letter is outlined.
- CValue for moneyAbove 35 of 148
- CFree plan and trialAbove 32 of 148
- CFeaturesAbove 5 of 148
- CEase of useAbove 7 of 148
- BPlatforms and integrationsAbove 46 of 148
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less; higher up scores better on features, ease of use and platforms. SurveyLab is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of SurveyLab you could make: surveys, forms and reports. What surrounds it you could not. The 4 things listed below take a company, not a weekend.
It costs $480 a year.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections that pull numbers from dozens of other services.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Cint, Dynata and Zendesk among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. SurveyLab’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
SurveyMonkey, QuestionPro, Alchemer, Sogolytics and LimeSurvey
The 5 tools SurveyLab is most often weighed against, with where each one differs from it.
- 2.4GPA
SurveyMonkey
Free plan · from $39/mo
Online survey and form platform with built-in analysis tools.
- SurveyLab also covers dashboards.
- SurveyMonkey also covers templates.
- 2.4GPA
QuestionPro
Free plan · from $99/mo
Survey and market research platform with a free plan.
- SurveyLab also covers forms and dashboards.
- QuestionPro also covers templates.
- 2.4GPA
Alchemer
Free plan · from $315/yr
Survey platform with advanced logic and market research questions.
- Only SurveyLab lists iOS and Android apps.
- SurveyLab also covers forms and dashboards.
- Alchemer also covers workflow automation.
- 2.0GPA
Sogolytics
Free plan · from $66/mo
Survey software with a self-serve tier and enterprise suites.
- Only SurveyLab lists an iOS app.
- SurveyLab also covers dashboards.
- Sogolytics also covers templates.
- 2.4GPA
LimeSurvey
Free plan · from $39/mo
Open-source survey tool, hosted in the cloud or self-hosted.
- Only SurveyLab lists iOS and Android apps.
- LimeSurvey is open source and self-hostable, according to its own site.
- SurveyLab also covers dashboards.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is SurveyLab free?
SurveyLab has a free plan. Free plan after the 14-day trial: all Starter features, but collection stops at 50 responses.
How much does SurveyLab cost?
SurveyLab lists 5 plans. Free: $0.
What platforms does SurveyLab work on?
SurveyLab is available on Web, iOS and Android.
Does SurveyLab offer any discounts?
SurveyLab publicly lists the following: 20% off with a 12-month subscription.
Does SurveyLab have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. SurveyLab is listed for Web, iOS and Android.
Does SurveyLab have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. SurveyLab is listed for Web, iOS and Android.
Is SurveyLab open source?
SurveyLab is not described as open source on its own site, as read on Nov 13, 2026.
What does SurveyLab integrate with?
SurveyLab's listing names Cint, Dynata, Zendesk, Slack, Salesforce, Intercom, LiveChat and Synerise.
Does SurveyLab have a free trial?
Yes. 14-day free trial on every new account; it then drops to the Free plan.
Who makes SurveyLab?
SurveyLab is made by a company of the same name.
What are the alternatives to SurveyLab?
The closest alternatives to SurveyLab in our directory are SurveyMonkey, QuestionPro, Alchemer, Sogolytics and LimeSurvey.
How does SurveyLab compare with other form and survey tools?
SurveyLab's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31.
Is SurveyLab good value for money?
ToolGPA grades SurveyLab C for value for money. Its paid plans start at $40 a month, against a middle price of $20 for the category: 81 of the 114 others that charge start lower.
Could I make my own version of SurveyLab?
The plain part of SurveyLab you could make: surveys, forms and reports.
Where this guide comes from
The prices, plans, platforms and features were read from SurveyLab’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from SurveyLab's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SurveyLab. Prices change, so check surveylab.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- SurveyLab, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/surveylab
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "SurveyLab: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/surveylab
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/surveylab/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after SurveyLab, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what SurveyLab’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. SurveyLab is a trademark of its owner, and this guide is not made, paid for or approved by SurveyLab. Prices and plans change: check surveylab.com before you buy.