Alchemer vs SurveyLab (2026): which should you pick?

Pick Alchemer if

• Fits if you're a researcher who needs conjoint, card sort or heatmap questions
• Works for teams of one to three building long surveys full of branching, with answers going to Salesforce or HubSpot

Look elsewhere if

• Pricey if you just want a contact form, since paid plans start at $315 per user a year
• Pricey if you need advanced logic or file uploads, as those start at $1,075 per user a year
• Not for you if there are more than 3 of you, because that means a custom-priced Platform plan
• Tight if you're staying free, with 3 surveys at a time, 100 responses on each and basic question types
• Watch out: the API and single sign-on are Platform only, and kiosk mode and SPSS export need Full Access

Pick SurveyLab if

• Fits if you want one survey sent by email, SMS and QR code
• Works for teams that collect answers offline on a phone

Look elsewhere if

• Tight if you stay free, because collection stops at 50 responses
• Pricey if you grow: 1,000, 2,500 or 10,000 completed responses a month at $40, $82 and $207
• Watch out: API, integrations, AI analytics and 360 surveys need Enterprise
• Watch out: the pricing page shows PLN, EUR, USD and GBP, so check the currency before you buy

Alchemer

• Professional and Full Access allow at most 3 users; larger teams need a custom-priced Platform plan.
• The pricing page limits API access, single sign-on and security assessments to Platform plans.
• The Free account stops at 3 surveys and 100 responses per survey, with a short list of question types.
• Offline or kiosk mode, SPSS export and the market research question types all require Full Access.

SurveyLab

• Plans are capped by responses per month (1,000, 2,500 or 10,000), and a response is one completed survey.
• The Free plan stops collecting at 50 responses.
• API and integrations, AI analytics, white label and 360 surveys are listed only under Enterprise.
• The pricing page shows PLN, EUR, USD and GBP; the dollar figures are recorded here.

Alchemer

43 question types

Alchemer Survey lists 43 question types. File uploads need Professional, and card sort, heatmap and conjoint questions need Full Access.

Logic, piping and merge codes

Survey logic is on every paid license. Multiple conditions, piping and repeating count as advanced logic and start on Professional.

Link, email, SMS and QR distribution

Share a survey by link, QR code or SMS. Sending email campaigns to a contact list from inside Alchemer starts on Professional.

Reports and exports

Paid licenses share reports by URL, download them as PDF, PowerPoint, Excel or Word and export raw data to Excel. SPSS export is Full Access only.

Integration catalog

A catalog of integrations pushes survey data to, or pulls records from, Salesforce, HubSpot, Google Sheets, Tableau and other systems.

AI survey tools

An AI Survey Builder drafts a survey from a plain-language description, and AI Smart Question generates follow-up questions for respondents.

SurveyLab

Multichannel collection

Surveys can be sent by link, email, SMS and QR code, and are scaled to phones, tablets and desktops automatically.

Survey logic

Branching and piping are included, with advanced logic, quotas and question or page rotation on higher plans.

Satisfaction metrics

NPS, CSAT and CES question formats are on every paid plan, and 360 feedback surveys are on Enterprise.

Reports and exports

Report filters on every plan, crosstab reports and dashboards on Professional, and CSV, Excel and SPSS export on the plans that list them.

Offline mobile app

An Android and iOS app lets people take surveys offline and syncs the answers when a connection returns. Offline responses are listed from Professional up.

Multi-language surveys

Surveys can be translated, and the respondent's browser language selects the version shown, including right-to-left languages.

Alchemer

• Free$0

  Up to 3 surveys at a time and 100 responses per survey, with basic question types such as radio buttons, checkboxes, text boxes and ratings.

• Collaborator$315

  per user / year ($55 per user / month billed monthly)

  Unlimited surveys and questions, 75,000 responses a year per account, survey logic, report downloads and email support.

• Professional$1,075

  per user / year ($165 per user / month billed monthly)

  Up to 3 users and 100,000 responses a year, plus advanced logic, email campaigns, file uploads and phone support on annual plans.

• Full Access$1,895

  per user / year ($275 per user / month billed monthly)

  Up to 3 users and 125,000 responses a year, plus market research question types, SPSS export, open-text analysis and offline or kiosk mode.

• Platform PlansCustom

  For more than 3 users: API access, single sign-on, 24/7 support, a customer success manager and feedback collection across other channels.

SurveyLab

• Free$0

  Starter features, limited to 50 responses.

• Starter$40

  per month for 1,000 responses, billed annually ($49 billed monthly)

  1,000 responses a month, multichannel surveys, survey logic, CSV and Excel export, NPS, CSAT and CES, report filters and themes. $490 billed yearly.

• Advanced$82

  per month for 2,500 responses, billed annually ($99 billed monthly)

  Adds data trends, SPSS export, piping, metrics, answer rotation and multilanguage surveys. $990 billed yearly.

• Professional$207

  per month for 10,000 responses, billed annually ($249 billed monthly)

  Adds advanced logic, offline responses with the mobile app, quotas, crosstab reports, dashboards and 3 users. $2,490 billed yearly.

• EnterpriseCustom

  Unlimited responses, 5 or more users, API and integrations, AI analytics, white label, on-premise option and an SLA. Sold through sales.

Alchemer

• Annual discount

  Save 43% to 52% with annual billing

  The pricing page marks annual billing as saving 52% on Collaborator ($315 a year against $55 a month), 46% on Professional and 43% on Full Access.

• Nonprofit

  25% off annual plans for non-profits

  Registered non-profit organizations get 25% off annual accounts after entering an EIN or international equivalent at checkout. Monthly accounts are excluded.

SurveyLab

• Annual discount

  20% off with a 12-month subscription

  The pricing page shows 12 months for the price of 10 (2 free) and its FAQ says a 12-month subscription gets 20% off.