HelpDesk alternatives · Help Desks
HelpDesk alternatives with a Mac app
The HelpDesk listing does not include a Mac app. 7 of the 66 other help desk and live chat tools in this directory list a Mac app.
HelpDesk is a paid product with a free trial, starting at $19 per user / month, billed yearly ($25 billed monthly). 5 of them are free or have a free plan.
7 tools · Listings checked up to Nov 12, 2026 · Where the facts come from
How each one differs from HelpDesk
- Free trial · from $19/mo
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- Only Text by LiveChat lists macOS, Windows, iOS and Android apps.
- HelpDesk also covers shared inbox, sMS marketing and chatbots.
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- Tidio has a free plan. HelpDesk does not, though it has a free trial.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- HelpDesk also covers shared inbox, sMS marketing and chatbots.
- Free plan · from $28/mo
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
- JivoChat starts at $28 per agent / month, billed annually. HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- JivoChat has a free plan. HelpDesk does not, though it has a free trial.
- Only JivoChat lists macOS, Windows, Linux, iOS and Android apps.
- JivoChat also covers whatsApp messaging.
- Free plan · from $45/mo
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats. HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- Crisp has a free plan. HelpDesk does not, though it has a free trial.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Crisp also covers help center.
- Free trial
Richpanel
AI agents, help desk and a self-service portal for online stores
- Only Richpanel lists macOS, Windows, iOS and Android apps.
- Richpanel also covers help center.
- HelpDesk also covers shared inbox, sMS marketing and chatbots.
- Free plan · from $29/mo
tawk.to
Free live chat, ticketing and help center, with paid add-ons
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- tawk.to has a free plan. HelpDesk does not, though it has a free trial.
- Only tawk.to lists Windows, macOS, iOS and Android apps.
- tawk.to also covers help center.
- Free plan · from $29/mo
Chaport
Live chat with a free plan, chatbots and a knowledge base
- Chaport starts at $29 per month, billed annually ($39 billed monthly), with 4 operators. HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- Chaport has a free plan. HelpDesk does not, though it has a free trial.
- Only Chaport lists Windows, macOS, iOS and Android apps.
- Chaport also covers help center.
Common questions
Which HelpDesk alternatives have a Mac app?
Text by LiveChat, Tidio, JivoChat, Crisp, Richpanel, tawk.to and Chaport list a Mac app.
Does HelpDesk have a Mac app?
The HelpDesk listing does not include a Mac app. It lists Web.
Which of these help desk and live chat tools are free?
Tidio, JivoChat, Crisp, tawk.to and Chaport are free or have a free plan.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to HelpDesk: the alternatives its listing names first, then the tools that share the most features with it.