ClinicSense vs Cliniko (2026): which should you pick?

Pick ClinicSense if

• Fits if you run a massage or bodywork practice that bills clients directly
• Works for a solo practitioner on the 20-appointment plan

Look elsewhere if

• Not for you if you bill US insurance, as the listing shows only a Canadian claims service
• Tight if you see more than 20 clients a month on Lite, as plans cap appointments
• Pricey if you add staff: extra practitioners cost $20 a month each on Standard and Premium, and aren't available on Lite
• Skip it if you want mental health charting, as it is aimed at wellness practices

Pick Cliniko if

• Fits if you run an allied health clinic with classes such as pilates as well as one-on-one visits
• Works for clinics with lots of reception and admin staff, since only practitioners are charged

Look elsewhere if

• Not for you if you bill US insurance from inside the app, as claims come only through third-party apps
• Skip it if you want AI notes built in or a native phone app; neither is on Cliniko's own feature pages
• Watch out: prices step up in bands, so a clinic of 6 pays $145 a month, the same as one of 8
• Watch out: SMS reminders use prepaid credits at 10¢ a message, and connected apps may charge their own fees
• Watch out: telehealth stays locked during the trial until you add a card

ClinicSense

• Plans cap appointments (20, 200, unlimited); you move up a plan after exceeding the cap two months in a row.
• Additional practitioners are not available on Lite and cost $20 a month each on Standard and Premium.
• The page lists TELUS Health eClaims, a Canadian claims service, but no US insurance billing.
• It is aimed at wellness and hands-on practices, not mental health charting.

Cliniko

• Prices step up in bands: a clinic with 6 practitioners pays $145 a month, the same as one with 8.
• SMS reminders use prepaid credits at 10¢ per message; connected third-party apps may charge their own fees.
• Cliniko's feature pages list no insurance claim filing or AI scribe of its own; those come from third-party connected apps.
• There are no native mobile apps; the calendar and notes are mobile-friendly pages in the browser.

ClinicSense

Online booking and reminders

Clients book online, including through Facebook and Instagram, and get email reminders. Text reminders start on Standard.

Treatment notes

Customizable treatment notes in SOAP style, with a printable SOAP template on the site, and a client file for each person.

Intake forms

Five standard forms come included, such as health history and consent. Custom forms can be built on the Standard and Premium plans.

Invoicing and payments

Invoices and receipts on all plans, card payments through Square, and treatment packages and gift certificates on Standard and above.

Automated client emails

Campaigns for reviews, referrals, birthdays and clients who have not rebooked, plus newsletters and promo codes.

Cliniko

Calendar and online bookings

Clients book and cancel online around the clock. The calendar handles repeat appointments, wait lists, multiple locations, time zones, and groups or classes such as pilates.

Telehealth

Video consultations are built in. During the free trial they unlock only once a credit card is on file.

Treatment notes and forms

Fully configurable note templates, body charts, draft notes, letters and medical alerts, plus online intake forms and questionnaires that save to the patient record.

Invoicing, payments and stock

Invoices from the calendar, online payments, prepayments, concessions, statements, product sales with stock levels, expenses, and automatic sync to Xero.

Reminders and SMS

Automated SMS and email reminders and follow-ups, bulk SMS and two-way replies logged on the client record, using prepaid credits at 10¢ a message.

API and connected apps

A public API, and a directory of 94 connected apps, mostly third-party, for AI notes and receptionists, booking sites, exercise programs and reporting.

ClinicSense

• Lite$35.75

  per month, 20 appointments, billed annually ($39 monthly)

  For part-time practitioners: online booking, email reminders, SOAP notes, intake forms and financial reports.

• Standard$63.25

  per month, 200 appointments, billed annually ($69 monthly)

  Adds SMS reminders, No-Show Guard, wait lists, packages and gift cards, and TELUS Health eClaims. 5 office staff.

• Premium$90.75

  per month, unlimited appointments, billed annually ($99 monthly)

  Everything in Standard plus VIP support and 15 office staff. Extra practitioners are $20 a month each.

Cliniko

• 1 practitioner$45

  per month for 1 practitioner

  Every feature, with unlimited patients, admin and reception users, locations and file storage.

• 2 to 5 practitioners$95

  per month for up to 5 practitioners

  Same features as every plan; the price covers any number of practitioners from 2 to 5.

• 6 to 8 practitioners$145

  per month for up to 8 practitioners

  Same features as every plan, for clinics of 6 to 8 practitioners.

• 9 to 12 practitioners$195

  per month for up to 12 practitioners

  Same features as every plan, for clinics of 9 to 12 practitioners.

• 13 to 25 practitioners$295

  per month for up to 25 practitioners

  Same features as every plan, for clinics of 13 to 25 practitioners.

• 26 to 200 practitioners$395

  per month for up to 200 practitioners

  Same features as every plan, for clinics of 26 to 200 practitioners.

ClinicSense

• Annual discount

  One month free with annual billing

  The pricing page shows annual billing as one month free a year: Lite $35.75, Standard $63.25 and Premium $90.75 a month.

Cliniko

• Annual discount

  One month free with annual billing

  Cliniko's pricing FAQ says paying annually gives one month free every year, on top of the initial trial.

• Nonprofit

  Free for charities and educational institutions

  Registered charities and educational institutions can use Cliniko free; they arrange the free subscription by contacting the company.