Docsie vs Document360 (2026): which should you pick?
As of Nov 12, 2026, Docsie and Document360 share a 2.2 GPA, and only Docsie has a free plan.
Checked Oct 5, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Docsie grades higher on the free plan. Document360 grades higher on features. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Docsie
Turns training videos into documentation and knowledge bases
Document360
Hosted knowledge base software for public and private docs
Which one is for you
Pick Docsie if
- Fits if you have training videos and want text guides out of them
- Works for a small team that wants a knowledge base on its own domain
Look elsewhere if
- Tight if you stay free, since 12,500 credits arrive once and a 30-minute video uses about 15,000
- Pricey if you add people, as Premium extra seats are $10 each and 5 seats cost $83 on Starter
- Watch out: Confluence, GitHub and GitLab connectors and Slack and Jira integrations start at Business, $249 a month
- Watch out: Enterprise is custom priced, and credit packs start at $0.70 per 1,000
Pick Document360 if
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Look elsewhere if
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
How we grade them
| 2.2GPADocsieFair | 2.2GPADocument360Fair | |
|---|---|---|
| Value for money | CHobby is $25 a month billed annually ($29 monthly) for 1 seat, above the category's middle at $18 but well under its dearer quarter at $82.50. Starter is $83 for 5 seats. | CThere isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. |
| Free plan and trial | CThe free plan has 12,500 AI credits once, 5 video uploads, 1 seat and 3 GB, with no card. A single half-hour video uses more than the credits you get, so you will hit the cap. | DNo free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. |
| Features | CVideo to documentation, knowledge bases and portals, document and website import, AI chat and translation, and a self-hosted edition. Work is metered in credits, which is the gap. | BMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. |
| Ease of use | CNo store rating on record. You upload, review and edit the generated pages, and set up the portal and domain. | CNo store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. |
| Platforms and integrations | BWeb only, with a self-hosted edition and connectors: Confluence, GitHub and GitLab on Business, and Slack, Jira, HubSpot, Salesforce and Zendesk. | BA web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. |
| Best for | turning training videos into a help centre | customer help centres with review workflows |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Docsie and Document360. How we grade
Where they differ
- Docsie is self-hostable, according to its own site.
- Docsie also covers documents, help center and chatbots.
- Document360 also covers AI search, Markdown, wiki and templates.
At a glance
| Docsie | Document360 | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $25 per month for 1 seat, billed annually ($29 billed monthly) | Not published |
| Free plan | 12,500 AI credits once at signup, 5 free video uploads, a knowledge base on your own domain, 1 seat and 3 GB of storage. | None |
| Free trial | None listed | Free trial started by booking a live demo; the site does not state how long it lasts |
| Web | ||
| Browser extension | ||
| Made by | Docsie | Kovai.co |
| Price read from | docsie.io | document360.com |
| Checked | Nov 12, 2026 | Oct 5, 2026 |
Worth knowing
Docsie
- Extra seats on Premium cost $10 per seat per month.
- Credits you buy never expire; one-off packs start at $0.70 per 1,000 credits and a 500K pack is $263.
- A 30-minute video at Standard quality uses about 15,000 credits.
- Enterprise is custom priced and the Free plan's 12,500 credits are given once, not monthly.
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Key features
Docsie
- Video to documentation
- Uploads a recording and writes a guide from it. Conversion costs 250 to 2,000 credits per minute depending on the quality level.
- Knowledge base and portals
- Publishes documentation to a knowledge base on your own domain, with version control and 100+ languages.
- Document and website import
- PDF, Word and PowerPoint files are imported at 200 credits per page, and existing websites at 30 credits per page.
- AI chat and search
- A chatbot answers from your documentation; a search query costs 5 credits.
- Translation
- Translates documentation into 100+ languages at 60 credits per 1,000 characters.
- Self-hosted edition
- Helm charts and Docker images are offered; the vendor says it is free for personal use.
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Plans
Docsie
Free$0
12,500 AI credits at signup, 5 video uploads, 1 seat and 3 GB of storage.
Hobby$25
per month for 1 seat, billed annually ($29 billed monthly)
60K AI credits a month (about 2 hours of video), 10 GB of storage.
Starter$83
per month for 5 seats, billed annually ($99 billed monthly)
150K AI credits a month (about 5 hours of video) and 20 GB of storage.
Premium$170
per month for up to 15 seats, billed annually ($250 billed monthly)
500K AI credits a month, unlimited workspaces, portals and AI chatbots, custom branding and 50 GB of storage.
Business$249
per month for 40 seats, billed annually ($449 billed monthly)
1.2M AI credits a month, Confluence, GitHub and GitLab connectors, Slack, Jira, HubSpot, Salesforce and Zendesk integrations, 100 GB of storage.
Organization$699
per month for 90 seats, billed annually ($900 billed monthly)
2.5M AI credits a month, granular roles and permissions, videos up to 180 minutes and 1 TB of storage.
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
Ways to pay less
Docsie
- Annual discount
Save up to 45% on yearly billing
Paying yearly instead of monthly lowers each plan's monthly rate; the pricing page says yearly billing saves up to 45%.
Document360
No public discounts listed.
Common questions
Which is cheaper, Docsie or Document360?
As of Nov 12, 2026, Docsie starts at $25 per month for 1 seat, billed annually ($29 billed monthly), and Document360 publishes no starting price.
Which has a free plan, Docsie or Document360?
As of Nov 12, 2026, only Docsie has a free plan. Document360 does not, though it has a free trial.
Which platforms do Docsie and Document360 run on?
As of Nov 12, 2026, only Document360 lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.