Docsie vs Helpjuice (2026): which should you pick?
As of Nov 12, 2026, Docsie and Helpjuice share a 2.2 GPA, and only Docsie has a free plan.
Checked Oct 6, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Docsie grades higher on value for money. Helpjuice grades higher on features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Docsie
Turns training videos into documentation and knowledge bases
Helpjuice
Hosted knowledge base software with a design built for you
Which one is for you
Pick Docsie if
- Fits if you have training videos and want text guides out of them
- Works for a small team that wants a knowledge base on its own domain
Look elsewhere if
- Tight if you stay free, since 12,500 credits arrive once and a 30-minute video uses about 15,000
- Pricey if you add people, as Premium extra seats are $10 each and 5 seats cost $83 on Starter
- Watch out: Confluence, GitHub and GitLab connectors and Slack and Jira integrations start at Business, $249 a month
- Watch out: Enterprise is custom priced, and credit packs start at $0.70 per 1,000
Pick Helpjuice if
- Fits if you want a customer help center that looks like your brand without designing it yourself
- Works for groups that want public and internal knowledge bases in one tool
Look elsewhere if
- Pricey if you're a small team, because the lowest-priced plan is $249 a month
- Skip it if you want AI search or a chatbot on the entry plan, as the AI suite starts at $449
- Tight if you store lots of files, with storage capped at 12 GB on the entry plan
- Watch out: anyone who can log in counts as a user, and the entry plan stops at 30
- Watch out: there's no free plan or annual price, and the account goes inactive when the 14-day trial ends
How we grade them
| 2.2GPADocsieFair | 2.2GPAHelpjuiceFair | |
|---|---|---|
| Value for money | CHobby is $25 a month billed annually ($29 monthly) for 1 seat, above the category's middle at $18 but well under its dearer quarter at $82.50. Starter is $83 for 5 seats. | D$249 a month is deep into the dearest tenth of this category, whose middle starts at $15, though it does cover 30 users. SSO and the whole AI suite wait on $449, and unlimited users on $799. Only monthly prices are shown, with no annual option. |
| Free plan and trial | CThe free plan has 12,500 AI credits once, 5 video uploads, 1 seat and 3 GB, with no card. A single half-hour video uses more than the credits you get, so you will hit the cap. | CNo free plan. There's a 14-day trial with full access and no card asked for, but when it ends the account goes inactive until you pick a paid plan. |
| Features | CVideo to documentation, knowledge bases and portals, document and website import, AI chat and translation, and a self-hosted edition. Work is metered in credits, which is the gap. | BIt covers the whole help-centre job: scheduled publishing, approvals, expiry dates, version history and content reuse, real-time co-authoring with comments and tasks, as many languages as you need with AI translation into 40-plus, and analytics on what readers search for. |
| Ease of use | CNo store rating on record. You upload, review and edit the generated pages, and set up the portal and domain. | CNo app rating on record, and there's plenty to arrange: articles to write, approval flows and expiry dates to set, languages to switch on. The design, at least, is built for you by Helpjuice's team when you sign up. |
| Platforms and integrations | BWeb only, with a self-hosted edition and connectors: Confluence, GitHub and GitLab on Business, and Slack, Jira, HubSpot, Salesforce and Zendesk. | BA web app with a browser extension and a public API, plus integrations with Salesforce, Confluence, Slack, Zendesk, Help Scout and Google Analytics. No phone or desktop apps on record. |
| Best for | turning training videos into a help centre | a branded help centre designed for you |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Docsie and Helpjuice. How we grade
Price against what you get
Docsie starts at $25 a month and scores 2.3 out of 4 on features, ease of use and platforms. Helpjuice starts at $249 a month and scores 2.7.
Helpjuice scores higher, and starts $224 a month higher: the question is whether the extra is worth that to you. Of the other docs and wiki tools on the chart, 23 score higher than Docsie for less, and 11 score higher than Helpjuice for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Docsie is self-hostable, according to its own site.
- Docsie also covers documents, help center and chatbots.
- Helpjuice also covers chat assistant, AI search, wiki and reports.
At a glance
| Docsie | Helpjuice | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $25 per month for 1 seat, billed annually ($29 billed monthly) | $249 per month for 30 users |
| Free plan | 12,500 AI credits once at signup, 5 free video uploads, a knowledge base on your own domain, 1 seat and 3 GB of storage. | None |
| Free trial | None listed | 14-day free trial with full access to all features, no credit card required |
| Web | ||
| Browser extension | ||
| Made by | Docsie | Helpjuice, Inc. |
| Price read from | docsie.io | helpjuice.com |
| Checked | Nov 12, 2026 | Oct 6, 2026 |
Worth knowing
Docsie
- Extra seats on Premium cost $10 per seat per month.
- Credits you buy never expire; one-off packs start at $0.70 per 1,000 credits and a 500K pack is $263.
- A 30-minute video at Standard quality uses about 15,000 credits.
- Enterprise is custom priced and the Free plan's 12,500 credits are given once, not monthly.
Helpjuice
- There is no free plan: when the 14-day trial ends, the account becomes inactive until a paid plan is chosen.
- The entry plan costs $249 a month for 30 users and leaves out SSO and the AI writer, AI search and chatbot.
- Anyone with credentials to log in counts as a user, and file storage is capped at 12 GB, 24 GB or 38 GB depending on the plan.
- The pricing page shows monthly prices only and mentions no annual billing option.
Key features
Docsie
- Video to documentation
- Uploads a recording and writes a guide from it. Conversion costs 250 to 2,000 credits per minute depending on the quality level.
- Knowledge base and portals
- Publishes documentation to a knowledge base on your own domain, with version control and 100+ languages.
- Document and website import
- PDF, Word and PowerPoint files are imported at 200 credits per page, and existing websites at 30 credits per page.
- AI chat and search
- A chatbot answers from your documentation; a search query costs 5 credits.
- Translation
- Translates documentation into 100+ languages at 60 credits per 1,000 characters.
- Self-hosted edition
- Helm charts and Docker images are offered; the vendor says it is free for personal use.
Helpjuice
- Editor and publishing controls
- Articles support scheduled publishing, publish approval, expiration dates, version history and content reuse, plus tabs, accordions and embedded files and media.
- Live collaboration and workflows
- Several authors can work on an article in real time, leave comments and feedback notes, assign tasks and move content through approval flows.
- Customized design
- Helpjuice's team builds the knowledge base design to match your brand when you sign up, and a visual editor and a code editor allow further changes.
- AI suite
- An AI writer drafts articles, AI search interprets what a reader means, and an AI chatbot answers questions from the knowledge base. It is included from the AI-Knowledge Base plan.
- Localization
- A knowledge base can be published in as many languages as needed with a language switcher, and AI Article Translation covers more than 40 languages.
- Analytics
- Reports show the impact of articles, the topics people read, what they search for and how productive authors are.
Plans
Docsie
Free$0
12,500 AI credits at signup, 5 video uploads, 1 seat and 3 GB of storage.
Hobby$25
per month for 1 seat, billed annually ($29 billed monthly)
60K AI credits a month (about 2 hours of video), 10 GB of storage.
Starter$83
per month for 5 seats, billed annually ($99 billed monthly)
150K AI credits a month (about 5 hours of video) and 20 GB of storage.
Premium$170
per month for up to 15 seats, billed annually ($250 billed monthly)
500K AI credits a month, unlimited workspaces, portals and AI chatbots, custom branding and 50 GB of storage.
Business$249
per month for 40 seats, billed annually ($449 billed monthly)
1.2M AI credits a month, Confluence, GitHub and GitLab connectors, Slack, Jira, HubSpot, Salesforce and Zendesk integrations, 100 GB of storage.
Organization$699
per month for 90 seats, billed annually ($900 billed monthly)
2.5M AI credits a month, granular roles and permissions, videos up to 180 minutes and 1 TB of storage.
Helpjuice
Knowledge Base$249
per month
30 users and 12 GB of file storage, with the essential features, a customized design and AI article translation. No AI suite or SSO.
AI-Knowledge Base$449
per month
100 users and 24 GB of storage, adding SSO and the AI suite: AI writer, AI search, AI chatbot and the step-by-step tutorial builder.
Unlimited AI-Knowledge Base$799
per month
Unlimited users and 38 GB of storage, with SSO, the AI suite and unlimited customization credits.
Ways to pay less
Docsie
- Annual discount
Save up to 45% on yearly billing
Paying yearly instead of monthly lowers each plan's monthly rate; the pricing page says yearly billing saves up to 45%.
Helpjuice
- Nonprofit
Discounts for nonprofits
The pricing FAQ says Helpjuice offers special discounts to nonprofits that contact its team. No rate is published.
- Education
Discounts for educational institutions
The pricing FAQ says Helpjuice offers special discounts to educational institutions that contact its team. No rate is published.
Common questions
Which is cheaper, Docsie or Helpjuice?
As of Nov 12, 2026, Docsie is cheaper to start with: $25 a month, against $249 a month for Helpjuice. Docsie starts at $25 per month for 1 seat, billed annually ($29 billed monthly), and Helpjuice starts at $249 per month for 30 users.
Which has a free plan, Docsie or Helpjuice?
As of Nov 12, 2026, only Docsie has a free plan. Helpjuice does not, though it has a free trial.
Which platforms do Docsie and Helpjuice run on?
As of Nov 12, 2026, only Helpjuice lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.