Document360 vs Elium (2026): which should you pick?
As of Nov 13, 2026, Document360 grades higher than Elium: 2.2 against 2.0 out of 4.0.
Checked Oct 5, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
Document360 grades higher on value for money and features. Elium grades higher on the free plan. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Document360
Hosted knowledge base software for public and private docs
Elium
Governed company knowledge base for people and AI agents
Which one is for you
Pick Document360 if
- Fits if you're a software company publishing a help center for customers
- Works for teams needing a public knowledge base and a private one side by side, with review workflows
Look elsewhere if
- Skip it if you want to see a price before talking to sales, because none are published
- Not for you if you want to sign up and try it tonight, as the trial starts with a booked demo and has no stated length
- Pricey if you want the AI chatbot or the AI Premium Suite, which are add-ons to whatever you're quoted
- Skip it if you want a desktop or phone app; it's the browser plus a Chrome extension
Pick Elium if
- Fits if you have 10 or more people who need one governed knowledge base
- Works for companies that tie their wiki to Microsoft 365 or Zendesk
Look elsewhere if
- Not for you if you have fewer than 10 users, as every plan has a 10-user minimum
- Skip it if you want a free plan, as there isn't one
- Watch out: the trial starts with a call to the Elium team
- Pricey if you need approvals or SSO, which need Corporate at €20 a user billed yearly
- Watch out: prices are in euros and Enterprise isn't priced
How we grade them
| 2.2GPADocument360Fair | 2.0GPAEliumFair | |
|---|---|---|
| Value for money | CThere isn't a price anywhere on the site. Every plan is a custom quote worked out from team accounts, workspaces, languages, security needs and AI usage, and the AI chatbot and Premium Suite are add-ons on top of that. With nothing published, there's nothing to set against the $15-a-month middle. | D€15 a user a month billed yearly, with a 10-user minimum, so at least €150 a month. That's well past the $82.50 dearer quarter for docs tools. |
| Free plan and trial | DNo free plan, and the only way in is to book a live demo: that's how the free trial starts, and the site never says how long it runs. A trial you have to ask a salesperson for is barely a trial. | CA free trial that needs no card, though it starts with a short call. No free plan. |
| Features | BMarkdown and WYSIWYG editors with revision history, public and private knowledge bases side by side on their own domains, a workflow builder for review cycles, analytics on searches and reader feedback, and Eddy AI drafting articles and citing sources. The job is covered, with the chatbot sold separately. | CContent ownership, AI answers, templates, decision trees and reporting. But approval workflows, SSO, audit trail and MCP connections need Corporate at €20. |
| Ease of use | CNo store rating on record. It's hosted, so there's no server to run, and writers choose between Markdown and WYSIWYG, but you can't sign up and poke around — it starts with a booked demo — and there are projects, domains and review workflows to set up. | CNo store rating on record. You set up spaces, owners and connectors to Microsoft 365 and others. |
| Platforms and integrations | BA web app with a Chrome extension for searching articles, a Customer API of more than 180 endpoints with OAuth 2.0, and Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub and Zapier connected. No desktop or mobile apps are listed. | BWeb app plus a browser extension, with Microsoft 365, SharePoint, Google Drive, Teams, Zendesk and Slack links. |
| Best for | customer help centres with review workflows | larger teams running a governed knowledge base |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Document360 and Elium. How we grade
Where they differ
- Document360 also covers Markdown.
At a glance
| Document360 | Elium | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | Not published | €15 per user / month, billed yearly (€18 billed monthly), 10-user minimum |
| Free plan | None | None |
| Free trial | Free trial started by booking a live demo; the site does not state how long it lasts | Free trial that starts with a short call with the Elium team; no credit card required |
| Web | ||
| Browser extension | ||
| Made by | Kovai.co | Elium |
| Price read from | document360.com | elium.com |
| Checked | Oct 5, 2026 | Nov 13, 2026 |
Worth knowing
Document360
- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.
Elium
- Every plan has a 10-user minimum, so very small teams cannot buy it.
- There is no free plan, and the free trial starts with a call with the Elium team.
- Approval workflows, SSO, audit trail, the browser extension and MCP connections need Corporate at €20 per user / month billed yearly.
- Prices are shown in euros; Enterprise pricing is not published.
Key features
Document360
- Markdown and WYSIWYG editors
- Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- Public and private projects
- A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- Eddy AI
- The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- Review and publishing workflows
- A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- Analytics
- Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- API and integrations
- Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.
Elium
- Content ownership and review
- Each article has an owner, and stale content or gaps are flagged and routed to that owner to verify. Expiry reminders are on every plan.
- AI answers with sources
- Staff can ask questions and get AI answers that cite the source article. Unlimited AI search and answers are included, with no usage credits.
- MCP and AI agent connections
- The Corporate plan connects ChatGPT, Claude or custom agents over the Model Context Protocol, keeping permissions and citations.
- Templates, AI editor and decision trees
- Articles are written with an AI editor and reusable templates, and decision trees guide readers through multi-step procedures.
- Governance and reporting
- Approval workflows, duplicate and gap detection, and dashboards on content, search and AI answers come with Corporate. SSO and audit trail are on Corporate as well.
- Connectors and import
- The integrations page lists 65 integrations, including SharePoint, OneDrive and Google Drive imports, Teams and Zendesk, and Markdown import.
Plans
Document360
Custom planCustom
Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage.
Elium
Team€15
per user / month, billed yearly (€18 billed monthly)
Expiry reminders, AI editor and templates, decision trees, multilingual content, unlimited AI search with sources. 10-user minimum, 1 admin included.
Corporate€20
per user / month, billed yearly (€24 billed monthly)
Adds MCP connections for AI agents, approval workflows, gap detection, dashboards, a browser extension, SSO and audit trail. 10-user minimum, 3 admins included.
EnterpriseCustom
Custom AI assistants next to a CRM or help desk, dedicated team, private-cloud or on-premise hosting options, 99.5% uptime SLA and full API. Volume-based pricing.
Ways to pay less
Document360
No public discounts listed.
Elium
- Annual discount
Save 17% with yearly billing
The pricing page shows Team at €15 per user a month billed yearly against €18 billed monthly, and Corporate at €20 against €24.
Common questions
Which is cheaper, Document360 or Elium?
As of Nov 13, 2026, Document360 publishes no starting price, and Elium starts at €15 per user / month, billed yearly (€18 billed monthly), 10-user minimum.
Which has a free plan, Document360 or Elium?
As of Nov 13, 2026, neither Document360 nor Elium has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.