eKomi vs Trustpilot (2026): which should you pick?
As of Nov 12, 2026, Trustpilot grades higher than eKomi: 2.2 against 2.0 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
eKomi grades higher on value for money. Trustpilot grades higher on the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Trustpilot
Business reviews on Trustpilot's public site, with paid invite plans
Free plan · from $99/mo
Which one is for you
Pick eKomi if
- Fits if you want reviews verified against real orders and sent to Google
- Works for shops that can wait for a certification review
Look elsewhere if
- Skip it if you want to see prices first, as every package says to contact sales
- Not for you if you want to sign up and start today, because every package needs a certification application first
- Tight if you collect over 10,000 reviews a month on Growth, which is capped
- Watch out: WhatsApp collection is listed only on Enterprise
- Watch out: the API has rate limits
Pick Trustpilot if
- Fits if your customers already look businesses up on Trustpilot
- Works for small firms that send under 50 review invitations a month
Look elsewhere if
- Pricey if you're a small shop, as paid plans start at $99 a month for a year, paid upfront
- Not for you if you want to pay month to month, as contracts run 12 months
- Tight if you sell on several country domains, as each one is priced separately
- Watch out: listed prices are starting points, and the quote depends on traffic, business size and revenue
- Watch out: product and location reviews are paid add-ons, and the API is only on Premium and Enterprise
How we grade them
| 2.0GPAeKomiFair | 2.2GPATrustpilotFair | |
|---|---|---|
| Value for money | CNo prices are published: Growth, Enterprise and White-Label all say 'Contact sales for pricing'. With nothing to compare, it sits in the middle. | DStarter is $99 a month per domain, paid upfront on a 12-month contract, for 100 invitations, and only for small businesses up to $5M in revenue. A shop with 300 orders a month needs Plus at $319 to invite everyone. Set against its listed rivals, that's the dear end. |
| Free plan and trial | FThe site lists no free plan, no trial and no self-serve sign-up. | CA free account keeps your profile, lets you reply to and flag reviews, and sends 50 invitations a month, with 1 widget and 1 user. Your TrustScore stays whether you pay or not. But a busy shop hits 50 fast, and the 14-day trial is of Plus. |
| Features | BTransaction-verified reviews, many collection channels, distribution to other platforms, Google seller ratings and an API. Growth caps reviews at 10,000 a month and WhatsApp is Enterprise only. | BThe whole job for company reviews: a public profile and TrustScore, automated invitations, QR codes, TrustBox widgets, replies and flagging, insights and benchmarks. Product and location reviews are paid add-ons, and AI-assisted replies are Enterprise only. |
| Ease of use | CNo store rating on record. Every package needs an eKomi certification application first, and the site says that review takes up to 48 hours. | CNo store rating on record. You claim the profile, connect invitations to your store or CRM and add widgets to your site, and the paid plans are quoted on your traffic and revenue. |
| Platforms and integrations | BWeb, with Google Business Profile, Trustpilot, Facebook and Yelp connections and an API. No desktop or phone app. | BWeb, with Shopify, Salesforce, HubSpot, Klaviyo, Dotdigital, Adobe Commerce, BigCommerce and AfterShip, and all integrations on Plus. The API is an add-on on Premium and Enterprise only. No phone or desktop app is listed. |
| Best for | verified reviews for Google seller ratings | a public review profile shoppers already know |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eKomi and Trustpilot. How we grade
Where they differ
In commonWebReportsReview collection
At a glance
| eKomi | Trustpilot | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $99 per domain / month and up, billed annually |
| Free plan | None | Free account: claim your profile page, 50 automated review invitations a month, reply to and flag reviews, 1 widget, 1 QR code and 1 user. |
| Free trial | None listed | 14-day free trial of the Plus plan |
| Web | ||
| Made by | eKomi | Trustpilot |
| Price read from | Not confirmed | business.trustpilot.com |
| Checked | Nov 12, 2026 | Oct 18, 2026 |
Worth knowing
eKomi
- No prices are published: Growth, Enterprise and White-Label packages all say 'Contact sales for pricing'.
- Every package requires an eKomi certification application before access; the site says review takes up to 48 hours.
- The Growth package caps reviews at 10,000 a month and its API has rate limits; WhatsApp is listed only on Enterprise.
- The site lists no self-serve signup and no free plan.
Trustpilot
- Paid plans are 12-month contracts paid upfront, and each domain is priced separately.
- Prices are starting points: the quote depends on site traffic, business size and annual revenue.
- Product and location reviews are paid add-ons, and API access is an add-on only on Premium and Enterprise.
- The free plan stops at 50 invitations a month until the next month or an upgrade.
Key features
eKomi
- Transaction-verified reviews
- The vendor says every review is tied to an actual purchase passed in through its API and checked by algorithmic and human moderation.
- Many collection channels
- Email and SMS on the Growth package, with WhatsApp on Enterprise, plus a longer list of channels on the homepage such as QR codes, pop-ups and in-app prompts.
- Distribution to other platforms
- Reviews can be cross-posted to Google Business Profile, Trustpilot, Facebook Recommendations, Yelp and a network the vendor counts at 314 platforms.
- Google seller ratings
- eKomi describes itself as an official Google partner for seller ratings and product reviews.
- API and developer tools
- A REST API with SDKs for Node.js, Python, PHP and Ruby, webhooks, a sandbox and an MCP integration, with full webhooks on Enterprise.
- Feedback types and ratings
- Supports star ratings, NPS, CSAT and customer effort score, along with text, photo and video submissions.
Trustpilot
- Public profile and TrustScore
- Reviews live on the business's profile page on Trustpilot's consumer site, with a TrustScore that stays there even if the business stops paying.
- Review invitations
- Sends automated invitations after a purchase or service, from 50 a month free to 1,000 on Premium, plus QR codes and, from Plus, an in-app review collector.
- TrustBox widgets
- Website widgets that show the TrustScore, star ratings and testimonials, from 1 on the free plan to 21 or more on Premium and Enterprise.
- Product and location reviews
- Add-ons on the paid plans for reviews of individual products, with SEO-friendly widgets, and for reviews of each physical location.
- Insights and AI replies
- TrustScore insights, topic and sentiment reports and competitor benchmarks on higher plans; Enterprise adds AI-assisted replies and custom dashboards.
Plans
eKomi
Pricing could not be confirmed. See ekomi.com.
Trustpilot
Free$0
50 review invitations a month, replies to reviews, 1 TrustBox widget, 1 QR code collector and 1 user.
Starter$99
per domain / month and up, billed annually
100 invitations a month, 2 widgets, 1 user and 1 domain. Only for new small businesses with up to $5M in revenue.
Plus$319
per domain / month and up, billed annually
300 invitations a month, 10 widgets, 3 users, up to 3 domains, all integrations and a branded profile page.
Premium$799
per domain / month and up, billed annually
1,000 invitations a month, 21 widgets, 10 users, a customer success manager and fuller insights. Sold through a demo.
EnterpriseCustom
Unlimited invitations, 1,000 users, SSO, AI-assisted replies, custom dashboards and invitation tools, priced by sales.
Common questions
Which is cheaper, eKomi or Trustpilot?
As of Nov 12, 2026, eKomi has no price we could confirm, and Trustpilot starts at $99 per domain / month and up, billed annually.
Which has a free plan, eKomi or Trustpilot?
As of Nov 12, 2026, only Trustpilot has a free plan. eKomi does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.