Bazaarvoice vs eKomi (2026): which should you pick?
As of Nov 12, 2026, Bazaarvoice and eKomi share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on which features you need.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Bazaarvoice
Ratings, reviews and shopper content for brands and retailers
Paid
Which one is for you
Pick Bazaarvoice if
- Fits if you are a brand that wants reviews syndicated to retailers
- Works for large catalogues where a sales-led setup is expected
Look elsewhere if
- Skip it if you want to see prices first, because every product says 'Customized to your needs'
- Not for you if you want a free plan or trial, as none is listed
- Tight if you want Q&A or text-message collection, which need Advanced or above
- Watch out: sampling, creator marketing, insights and the AI product are separate offerings
- Watch out: AI-powered insights for Enterprise are listed as rolling out around August 2026
Pick eKomi if
- Fits if you want reviews verified against real orders and sent to Google
- Works for shops that can wait for a certification review
Look elsewhere if
- Skip it if you want to see prices first, as every package says to contact sales
- Not for you if you want to sign up and start today, because every package needs a certification application first
- Tight if you collect over 10,000 reviews a month on Growth, which is capped
- Watch out: WhatsApp collection is listed only on Enterprise
- Watch out: the API has rate limits
How we grade them
| 2.0GPABazaarvoiceFair | 2.0GPAeKomiFair | |
|---|---|---|
| Value for money | CNo prices are published: every product on the pricing page says 'Customized to your needs'. That puts it in the middle by default, with nothing to compare. | CNo prices are published: Growth, Enterprise and White-Label all say 'Contact sales for pricing'. With nothing to compare, it sits in the middle. |
| Free plan and trial | FNo free plan or trial is listed, so nothing is free. | FThe site lists no free plan, no trial and no self-serve sign-up. |
| Features | BRatings and reviews, Q&A, social galleries, a retail syndication network and reports. Q&A and text-message collection need Advanced, and APIs, SDKs and syndication need Enterprise. | BTransaction-verified reviews, many collection channels, distribution to other platforms, Google seller ratings and an API. Growth caps reviews at 10,000 a month and WhatsApp is Enterprise only. |
| Ease of use | CNo store rating on record. It is sold through a sales process and set up with the vendor. | CNo store rating on record. Every package needs an eKomi certification application first, and the site says that review takes up to 48 hours. |
| Platforms and integrations | BWeb, with Shopify and Instagram integrations and APIs and mobile SDKs on Enterprise. No desktop or phone app. | BWeb, with Google Business Profile, Trustpilot, Facebook and Yelp connections and an API. No desktop or phone app. |
| Best for | big brands and retailers syndicating reviews | verified reviews for Google seller ratings |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Bazaarvoice and eKomi. How we grade
Where they differ
In commonWebPublic APIReportsReview collection
At a glance
| Bazaarvoice | eKomi | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Bazaarvoice | eKomi |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Bazaarvoice
- No prices are published: every product on the pricing page says 'Customized to your needs'.
- Questions and answers need Advanced or above, and text message collection also needs Advanced; APIs, mobile SDKs and retail syndication need Enterprise.
- Sampling, creator marketing, ambassadors, insights and the AI product are separate offerings, not part of the Ratings & Reviews packages.
- The comparison table lists AI-powered insights for Enterprise as rolling out around August 2026.
eKomi
- No prices are published: Growth, Enterprise and White-Label packages all say 'Contact sales for pricing'.
- Every package requires an eKomi certification application before access; the site says review takes up to 48 hours.
- The Growth package caps reviews at 10,000 a month and its API has rate limits; WhatsApp is listed only on Enterprise.
- The site lists no self-serve signup and no free plan.
Key features
Bazaarvoice
- Ratings and reviews
- Review submission forms, request emails, customizable templates, product catalog management and translated content are included in every Ratings & Reviews package.
- Package tiers
- Ratings & Reviews comes as Essentials, Advanced and Enterprise. Questions and answers and text message collection start at Advanced, while APIs, mobile SDKs and retail syndication are Enterprise.
- Social commerce galleries
- Photo and video galleries with product tagging, with shoppable media, Instagram sourcing and rights detection in higher packages.
- Retail syndication network
- Reviews can be shared to a network the vendor puts at 2,300+ retailers and platforms, a feature of the Enterprise package.
- Sampling and creator marketing
- Sampling campaigns draw on the Influenster community of 9M+ product enthusiasts, and creator marketing and ambassador programs are sold separately.
- Insights and reports
- UGC program insights and conversion reports come with Ratings & Reviews, and a separate product reports on sentiment, advocates and competitors across the network.
eKomi
- Transaction-verified reviews
- The vendor says every review is tied to an actual purchase passed in through its API and checked by algorithmic and human moderation.
- Many collection channels
- Email and SMS on the Growth package, with WhatsApp on Enterprise, plus a longer list of channels on the homepage such as QR codes, pop-ups and in-app prompts.
- Distribution to other platforms
- Reviews can be cross-posted to Google Business Profile, Trustpilot, Facebook Recommendations, Yelp and a network the vendor counts at 314 platforms.
- Google seller ratings
- eKomi describes itself as an official Google partner for seller ratings and product reviews.
- API and developer tools
- A REST API with SDKs for Node.js, Python, PHP and Ruby, webhooks, a sandbox and an MCP integration, with full webhooks on Enterprise.
- Feedback types and ratings
- Supports star ratings, NPS, CSAT and customer effort score, along with text, photo and video submissions.
Plans
Bazaarvoice
Pricing could not be confirmed. See bazaarvoice.com.
eKomi
Pricing could not be confirmed. See ekomi.com.
Common questions
Which is cheaper, Bazaarvoice or eKomi?
As of Nov 12, 2026, Bazaarvoice has no price we could confirm, and eKomi has no price we could confirm.
Which has a free plan, Bazaarvoice or eKomi?
As of Nov 12, 2026, neither Bazaarvoice nor eKomi has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.