QuickTapSurvey vs Zonka Feedback (2026): which should you pick?

Pick QuickTapSurvey if

• Fits if you survey people in person at events or in a shop
• Works for a single kiosk tablet

Look elsewhere if

• Pricey if you use several devices, as each needs its own licence and 25 or more goes to enterprise pricing
• Skip it if you want a free plan, as the trial allows 10 responses on 1 device
• Watch out: alerts and premium question types are Premium at $84 a month
• Watch out: the monthly-billing price could not be read from the page

Pick Zonka Feedback if

• Fits if you run NPS or CSAT surveys for customers in stores or by email
• Works for support teams that want feedback tied to Zendesk or Salesforce

Look elsewhere if

• Skip it if you want to see a price, because plans are quoted by sales
• Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
• Too light for general forms, as it is built for customer experience programs
• Watch out: Feedback Management and AI Feedback Intelligence are separate plans

QuickTapSurvey

• Each device needs its own license, so cost rises with every tablet or phone used; 25 or more devices go to enterprise pricing.
• The free trial is limited to 10 responses on 1 device for 14 days; there is no free plan.
• Prices shown were the annual-billing figures; the monthly-billing price could not be read from the page.
• Alerts, premium question types and custom response flows are only on the Premium plan.

Zonka Feedback

• No prices are published; plans are quoted by the sales team.
• The page says survey pricing follows the number of responses and AI pricing follows data credits.
• Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
• It is built for customer experience programs, not general-purpose form building.

QuickTapSurvey

Offline data capture

Surveys and mobile forms run on iOS and Android devices without an internet or WiFi connection.

35+ question types

Quantitative and qualitative question types; the advanced and premium types sit on the Pro and Premium plans.

Kiosk mode

Collect responses on a tablet left out at an event or counter, as listed in the key features.

Alerts and notifications

Automated alerts and notification triggers based on the data collected, with automation on the Premium plan.

Unlimited surveys and responses

The pricing page lists unlimited surveys, responses and users; cost follows the number of device licenses.

Templates and use cases

Templates for lead capture, customer feedback, NPS, audits and inspections, waivers and contest entries.

Zonka Feedback

Multichannel surveys

Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.

NPS, CSAT and CES

Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.

Case management

Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.

AI Feedback Intelligence

A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.

Integrations

Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.

Regional data hosting

Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.

QuickTapSurvey

• Pro$41

  per month for 1 device, billed annually ($499.80 a year)

  Custom branding, unlimited users and advanced question types. Additional devices are $16.15 a month on annual billing.

• Premium$84

  per month for 1 device, billed annually ($1,009.80 a year)

  Adds premium question types, alerts and custom response flows. Additional devices are $24.65 a month on annual billing.

Zonka Feedback

Pricing could not be confirmed. See zonkafeedback.com.