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Five9 alternatives · Help Desks

Open-source alternatives to Five9

Five9 is not described as open source on its own site. 7 of the 92 other help desk and live chat tools in this directory are open source, according to their own sites.

Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum. 6 of them are free or have a free plan.

7 tools · Listings checked up to Nov 13, 2026 · Where the facts come from

How each one differs from Five9

  1. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot starts at $19 per agent / month, billing term not stated. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • Chatwoot has a free plan. Five9 does not.
    • Only Chatwoot lists iOS and Android apps.
    • Chatwoot is open source and self-hostable, according to its own site.
    Chatwoot pricing and details

  2. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • Faveo Helpdesk has a free plan. Five9 does not.
    • Faveo Helpdesk is open source and self-hostable, according to its own site.
    • Faveo Helpdesk also covers help desk and ticketing.
    Faveo Helpdesk pricing and details

  3. Tiledesk

    Open-source live chat and AI agent builder for support teams

    • Tiledesk starts at €124 per month for 3 users, billed annually (€149 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • Tiledesk is open source and self-hostable, according to its own site.
    • Tiledesk also covers whatsApp messaging and chatbots.
    • Five9 also covers workflow automation, reports and business phone line.
    Tiledesk pricing and details

  4. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • Zammad has a free plan. Five9 does not.
    • Zammad is open source and self-hostable, according to its own site.
    • Zammad also covers shared inbox and help desk.
    Zammad pricing and details

  5. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout is free. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • FreeScout has a free plan. Five9 does not.
    • Only FreeScout lists iOS and Android apps.
    • FreeScout is open source and self-hostable, according to its own site.
    FreeScout pricing and details

  6. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • osTicket has a free plan. Five9 does not.
    • osTicket is open source and self-hostable, according to its own site.
    • osTicket also covers shared inbox and help desk.
    osTicket pricing and details

  7. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
    • UVdesk has a free plan. Five9 does not.
    • UVdesk is open source and self-hostable, according to its own site.
    • UVdesk also covers shared inbox, forms, help desk and help center.
    UVdesk pricing and details

Common questions

Is there an open-source alternative to Five9?

Yes. Chatwoot, Faveo Helpdesk, Tiledesk, Zammad, FreeScout, osTicket and UVdesk are open source, according to their own sites.

Is Five9 open source?

Five9 is not described as open source on its own site. The listing was checked on Nov 12, 2026 against the pages it cites.

Which of these help desk and live chat tools are free?

Chatwoot, Faveo Helpdesk, Zammad, FreeScout, osTicket and UVdesk are free or have a free plan.

When was this checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Five9: the alternatives its listing names first, then the tools that share the most features with it.