Five9 alternatives · Help Desks
Free alternatives to Five9
Five9 has no free plan. 25 of the 92 other help desk and live chat tools in this directory are free or have a free plan.
Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum. 1 of them has no paid plan at all; the rest pair a free plan with paid ones.
25 tools · Listings checked up to Nov 13, 2026 · Where the facts come from
The 12 closest to Five9
- Free plan · from $85/mo
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
What is free: Talkdesk Express, for US and Canadian businesses under 50 employees: 25 free licenses and $100 in free credit, pay-as-you-go after that.
- Talkdesk starts at $85 per user / month (billing basis not stated). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Talkdesk has a free plan. Five9 does not.
- Free plan · from $7/mo
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
What is free: Free edition: email ticketing for up to 3 users with one support email address. No knowledge base, automation, SLAs or AI features.
- Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Zoho Desk has a free plan. Five9 does not.
- Only Zoho Desk lists iOS and Android apps.
- Zoho Desk also covers help desk and help center.
- Free plan · from $16/mo
SparrowDesk
Help desk with shared inbox, live chat and a per-resolution AI agent
What is free: Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
- SparrowDesk starts at $16 per agent / month, billed annually. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- SparrowDesk has a free plan. Five9 does not.
- Only SparrowDesk lists iOS and Android apps.
- SparrowDesk also covers shared inbox, help desk, help center and whatsApp messaging.
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
What is free: 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month.
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Tidio has a free plan. Five9 does not.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Tidio also covers help desk.
- Free plan · from $45/mo
Crisp
Live chat and shared inbox priced per workspace, not per seat
What is free: 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.
- Crisp starts at $45 per workspace / month, with 4 seats. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Crisp has a free plan. Five9 does not.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Crisp also covers shared inbox and help center.
- Free plan · from $19/mo
Chatwoot
Open-source support inbox you can self-host or use in the cloud
What is free: Hacker cloud plan: up to 2 agents and 500 conversations a month, live chat only, 30 days of history. The self-hosted Community Edition is also free.
- Chatwoot starts at $19 per agent / month, billing term not stated. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Chatwoot has a free plan. Five9 does not.
- Only Chatwoot lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Free plan · from $29/mo
tawk.to
Free live chat, ticketing and help center, with paid add-ons
What is free: The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee.
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- tawk.to has a free plan. Five9 does not.
- Only tawk.to lists Windows, macOS, iOS and Android apps.
- tawk.to also covers help desk and help center.
- Free plan · from $17/mo
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
What is free: 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
- Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Smartsupp has a free plan. Five9 does not.
- Only Smartsupp lists iOS and Android apps.
- Smartsupp also covers shared inbox.
- Free plan · from $28/mo
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
What is free: Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
- JivoChat starts at $28 per agent / month, billed annually. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- JivoChat has a free plan. Five9 does not.
- Only JivoChat lists macOS, Windows, Linux, iOS and Android apps.
- JivoChat also covers shared inbox, whatsApp messaging and chatbots.
- Free plan · from $29/mo
Featurebase
Help desk, chat and feedback boards with a per-resolution AI agent
What is free: 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- Featurebase starts at $29 per seat / month, billed yearly ($37 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Featurebase has a free plan. Five9 does not.
- Featurebase also covers shared inbox, help desk and help center.
- Five9 also covers workflow automation, reports and business phone line.
- Free plan · from $20/mo
Enchant
Shared inbox, live chat and knowledge base for support teams
What is free: Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
- Enchant starts at $20 per user / month, billed monthly. Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Enchant has a free plan. Five9 does not.
- Enchant also covers shared inbox, help desk, help center and whatsApp messaging.
- Five9 also covers workflow automation, reports and AI support agent.
- Free plan · from $6/mo
Spiceworks Help Desk
Free cloud ticketing for IT teams, with a low-cost ad-free tier
What is free: Core plan: 1 to 5 tech and admin seats, ticketing, incident tracking, alerts, reporting, unlimited end users and an end-user portal. Supported by ads.
- Spiceworks Help Desk starts at $6 per seat / month, billed annually ($7 billed monthly). Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Spiceworks Help Desk has a free plan. Five9 does not.
- Only Spiceworks Help Desk lists iOS and Android apps.
- Spiceworks Help Desk also covers help desk and help center.
13 more that are free or have a free plan
All 25 in one tableCommon questions
Is there a free alternative to Five9?
Yes. Talkdesk, Zoho Desk, SparrowDesk, Tidio, Crisp, Chatwoot, tawk.to, Smartsupp and 17 more are free or have a free plan.
Does Five9 have a free plan?
Five9 has no free plan. Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Five9: the alternatives its listing names first, then the tools that share the most features with it.