Kore.ai alternatives

How each one differs from Kore.ai

1. 

   Cognigy

   Enterprise AI agents for voice and chat in the contact center

   • Cognigy also covers live chat.
   • Cognigy does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Large contact centers running voice automation

   Cognigy vs Kore.aiCognigy pricing and details
2. 

   Yellow.ai

   Agentic AI platform for customer and employee service

   • Yellow.ai has a free plan, which Kore.ai lacks.
   • Yellow.ai does not cover AI search, which Kore.ai does.

   Suits: Teams that want to try an AI agent on a free plan

   Yellow.ai vs Kore.aiYellow.ai pricing and details
3. 

   Aisera

   AI service desk and IT operations agents for the enterprise

   • Aisera also covers help desk.
   • Aisera does not cover AI search and AI support agent, which Kore.ai does.

   Suits: Enterprise IT teams automating service desk tickets

   Aisera vs Kore.aiAisera pricing and details
4. 

   Ada

   AI customer service agent platform for chat, email, voice and social

   • Ada does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Support teams that want an agent managed from a dashboard

   Ada vs Kore.aiAda pricing and details
5. 

   Sierra

   Conversational AI agents for customer service at large brands

   • Sierra does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Large consumer brands handling high volumes of conversations

   Sierra vs Kore.aiSierra pricing and details
6. 

   Botpress

   AI agent builder and helpdesk priced by conversation volume

   • Botpress starts at $150 per month for 250 conversations, billed annually.
   • Botpress has a free plan, which Kore.ai lacks.
   • Botpress also covers whatsApp messaging.
   • Botpress does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Support teams that want AI agents billed by conversation, not seat

   Botpress vs Kore.aiBotpress pricing and details
7. 

   Decagon

   AI concierge agents for customer support across voice, chat and email

   • Decagon also covers a/B testing.
   • Decagon does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Enterprise support teams replacing scripted bots

   Decagon vs Kore.aiDecagon pricing and details
8. 

   Ema

   AI employees for HR, IT and finance teams at enterprises

   • Ema also covers chat assistant and no-code.
   • Ema does not cover AI search, AI support agent and chatbots, which Kore.ai does.

   Suits: HR, IT and finance teams in larger companies that want routine requests handled by agents

   Ema vs Kore.aiEma pricing and details
9. 

   Intercom Fin

   AI customer service agent billed per resolved conversation

   • Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome.
   • Intercom Fin also covers help desk and live chat.
   • Intercom Fin does not cover AI search and workflow automation, which Kore.ai does.

   Suits: Support teams that want to pay only for conversations the AI resolves

   Intercom Fin vs Kore.aiIntercom Fin pricing and details
10. 

    Parloa

    AI agent platform for enterprise customer service

    • Parloa also covers no-code.
    • Parloa does not cover AI search, workflow automation and chatbots, which Kore.ai does.

    Suits: Large contact centers replacing phone menus with voice AI agents

    Parloa vs Kore.aiParloa pricing and details
11. 

    Voiceflow

    Platform to build and ship chat and voice AI agents

    • Voiceflow does not cover AI search and workflow automation, which Kore.ai does.

    Suits: Customer support teams building chat and voice agents

    Voiceflow vs Kore.aiVoiceflow pricing and details

Limits worth knowing in Kore.ai