ISL Online vs pcvisit (2026): which should you pick?

Pick ISL Online if

• Fits if you give support to customers and want a self-hosted server option
• Works for small teams that fit within 10 managed devices on Starter

Look elsewhere if

• Tight if you stay on Starter: 10 managed devices, and no REST API
• Pricey if you grow, as Standard, Premium and Self-Hosted are priced per concurrent user
• Watch out: only yearly-billed monthly figures are shown, with no month-to-month price, and tax is extra
• Skip it if you need SSO on a smaller plan, because external authentication starts above Standard

Pick pcvisit if

• Fits if you run a help desk for customers on Windows or Mac
• Works for companies that want connection servers kept in Germany

Look elsewhere if

• Tight if you stay free, at 5 sessions a month and 1 host
• Pricey if you add staff, as each named user beyond the first is 139 euros a year
• Watch out: mobile access, session tracking, remote diagnosis and 1-Click RDP cost extra each year
• Watch out: prices exclude VAT, and cancelling is by email a month before the period ends
• Skip it if you need Linux or a phone app on the list, as only Windows and Mac are named

ISL Online

• Standard, Premium and Self-Hosted are priced per concurrent user, and the checkout steps run from 1 to 20+ users.
• The pricing page shows monthly figures billed yearly; no month-to-month price is displayed.
• The REST API is not available on the Starter plan, and external authentication starts above Standard.
• A 15-day money-back guarantee applies; prices exclude tax.

pcvisit

• Prices are in euros and exclude VAT; the English page shows the Profi price as 'from' €199.
• The Profi price covers one named user; each extra named user is €139 a year on the German pricing page.
• Add-ons such as mobile device access (€99), session time tracking (from €69), remote diagnosis (€99) and 1-Click RDP (€29) cost extra per year.
• Downloads are listed for Windows and Mac only; subscriptions are cancelled by email one month before the period ends.

ISL Online

Attended and unattended sessions

Technicians can support a user live or connect to computers set up for unattended access, including Android devices through the ISL Light app.

Connect via RDP and SSH

The site says technicians can jump to remote computers over RDP or SSH without VPN tunneling or firewall changes.

Session tools

The plan comparison lists session recording, a file manager, chat, audio and video calls, multiple monitors, curtain mode and a clipboard.

Hosting options

Besides the cloud license, ISL Online sells a self-hosted server license and a single-tenant managed private cloud.

Management and API

Higher plans add computer groups, user management, permissions, reports and a REST API; Premium and Self-Hosted add external authentication.

pcvisit

Ad hoc sessions

A customer joins a session without installing anything or any technical knowledge, using the client module, so a supporter can start quickly.

Unattended access

Install one or several remote hosts to reach servers and other computers with no session partner present.

German hosting and encryption

The vendor says all connection servers are in German data centres and that it uses 256-bit AES encryption.

Team and role management

The Profi plan includes team and role features, reports sent by email as documentation, design customization and tool integration.

Mobile device access

Remote access to Android and iOS devices is listed as an optional add-on at €99 a year on the German pricing page.

ISL Online

• Starter$16.90

  per month for 1 licensed user, billed annually

  $202.80 a year. 10 managed devices, mobile support, RDP connections, email invites and custom deployment links.

• Standard$34.90

  per month for 1 concurrent user, billed annually

  $418.80 a year per concurrent user. 40 licensed users, 1000 managed devices, user management and device permissions.

• Premium$54.90

  per month for 1 concurrent user, billed annually

  $658.80 a year per concurrent user. Unlimited users and devices, SSO/SAML, advanced customization and premium support.

• Self-Hosted$44.90

  per month for 1 concurrent user, billed annually

  $538.80 a year per concurrent user. On-premises server with unlimited users and devices; SAML SSO or LDAP supported.

• Managed Private Cloud$99.90

  per month per concurrent user, billed annually

  Single-tenant system sold from 20 licenses, so $23,976 a year at the entry point. Includes an account manager.

pcvisit

• Free€0

  5 remote sessions per month, 1 remote host, all updates and the ISO 27001 security package.

• Profi€199

  per year plus VAT, for 1 named user

  Unlimited sessions and remote hosts, parallel sessions, Wake on LAN, team and role features, reports and phone support. Each extra named user is €139 a year.