pcvisit vs Zoho Assist (2026): which should you pick?

Pick pcvisit if

• Fits if you run a help desk for customers on Windows or Mac
• Works for companies that want connection servers kept in Germany

Look elsewhere if

• Tight if you stay free, at 5 sessions a month and 1 host
• Pricey if you add staff, as each named user beyond the first is 139 euros a year
• Watch out: mobile access, session tracking, remote diagnosis and 1-Click RDP cost extra each year
• Watch out: prices exclude VAT, and cancelling is by email a month before the period ends
• Skip it if you need Linux or a phone app on the list, as only Windows and Mac are named

Pick Zoho Assist if

• Fits if you're a one-person IT shop looking after up to 5 machines without paying
• Works for teams whose support requests arrive as Zendesk, Freshdesk or Jira tickets

Look elsewhere if

• Pricey if you need both support and unattended access, as each is a separate plan at $10 or more
• Tight if you stay free: one session at a time, and no file transfer, screen blanking or reboot-and-reconnect
• Skip it if you need session recording or remote printing at the lowest tier, as neither is in the Standard plans
• Watch out: mobile device support starts on Professional at $15, and webhooks and Zapier on Enterprise at $24

pcvisit

• Prices are in euros and exclude VAT; the English page shows the Profi price as 'from' €199.
• The Profi price covers one named user; each extra named user is €139 a year on the German pricing page.
• Add-ons such as mobile device access (€99), session time tracking (from €69), remote diagnosis (€99) and 1-Click RDP (€29) cost extra per year.
• Downloads are listed for Windows and Mac only; subscriptions are cancelled by email one month before the period ends.

Zoho Assist

• Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
• The free plan allows one concurrent session and leaves out file transfer and screen blanking.
• A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
• Session recording and remote printing are not in the Standard plans.

pcvisit

Ad hoc sessions

A customer joins a session without installing anything or any technical knowledge, using the client module, so a supporter can start quickly.

Unattended access

Install one or several remote hosts to reach servers and other computers with no session partner present.

German hosting and encryption

The vendor says all connection servers are in German data centres and that it uses 256-bit AES encryption.

Team and role management

The Profi plan includes team and role features, reports sent by email as documentation, design customization and tool integration.

Mobile device access

Remote access to Android and iOS devices is listed as an optional add-on at €99 a year on the German pricing page.

Zoho Assist

On-demand remote support

Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.

Unattended access

Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.

Help desk integrations

Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.

Session recording and audit

Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.

Rebranding and customer widget

Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.

Zia AI

The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.

pcvisit

• Free€0

  5 remote sessions per month, 1 remote host, all updates and the ISO 27001 security package.

• Profi€199

  per year plus VAT, for 1 named user

  Unlimited sessions and remote hosts, parallel sessions, Wake on LAN, team and role features, reports and phone support. Each extra named user is €139 a year.

Zoho Assist

• Free$0

  One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.

• Remote Support Standard$10

  per technician / month, billed annually ($12 billed monthly)

  Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.

• Remote Support Professional$15

  per technician / month, billed annually ($18 billed monthly)

  Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.

• Remote Support Enterprise$24

  per technician / month, billed annually ($28 billed monthly)

  Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.

• Unattended Access Standard$10

  per 25 computers / month, billed annually ($12 billed monthly)

  Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.

• Unattended Access Professional$15

  per 25 computers / month, billed annually ($18 billed monthly)

  Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.

pcvisit

No public discounts listed.

Zoho Assist

• Annual discount

  Yearly billing saves more than 15%

  The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.

• Other savings

  Volume discounts for larger teams

  Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.