eKomi vs TrustMate (2026): which should you pick?
As of Nov 13, 2026, TrustMate grades higher than eKomi: 2.2 against 2.0 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
eKomi grades higher on features. TrustMate grades higher on the free plan. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
TrustMate
Online store and company reviews with invitations and widgets
Free trial · from $23/mo
Which one is for you
Pick eKomi if
- Fits if you want reviews verified against real orders and sent to Google
- Works for shops that can wait for a certification review
Look elsewhere if
- Skip it if you want to see prices first, as every package says to contact sales
- Not for you if you want to sign up and start today, because every package needs a certification application first
- Tight if you collect over 10,000 reviews a month on Growth, which is capped
- Watch out: WhatsApp collection is listed only on Enterprise
- Watch out: the API has rate limits
Pick TrustMate if
- Fits if you run an online store in Poland or elsewhere in Europe and want verified reviews
- Works for stores selling in several markets that want reviews in many languages
Look elsewhere if
- Tight if you send more than 100 invitations a month, as each plan has an invitation cap
- Skip it if you need product reviews on the cheapest plan: they start at TrustBOOST, $47
- Watch out: the pricing page does not say if the shown prices assume annual billing
- Watch out: surveys, NPS, Q&A and AI hints are on the $103 plan only
- Watch out: some modules are labelled new or hot, so check they are live before you pay
How we grade them
| 2.0GPAeKomiFair | 2.2GPATrustMateFair | |
|---|---|---|
| Value for money | CNo prices are published: Growth, Enterprise and White-Label all say 'Contact sales for pricing'. With nothing to compare, it sits in the middle. | CTrustGO is $23 a month for 100 invitations, between the $15 cheaper-quarter start and the $29 middle for review tools. Product reviews and A/B testing start at TrustBOOST, $47; surveys and Q&A need $103. |
| Free plan and trial | FThe site lists no free plan, no trial and no self-serve sign-up. | CA 90-day free trial of the top package with 150 invitation emails. A card is not mentioned, but there is no free plan after it ends. |
| Features | BTransaction-verified reviews, many collection channels, distribution to other platforms, Google seller ratings and an API. Growth caps reviews at 10,000 a month and WhatsApp is Enterprise only. | CInvitations, widgets, Google Stars, a private chat with unhappy customers and, higher up, surveys, NPS and Q&A. Several modules are labelled new, and the entry plan has no product reviews, all widgets or A/B testing. |
| Ease of use | CNo store rating on record. Every package needs an eKomi certification application first, and the site says that review takes up to 48 hours. | CNo store rating on record. You install a connector for your shop, set up invitations and widgets, and pick between three packages. |
| Platforms and integrations | BWeb, with Google Business Profile, Trustpilot, Facebook and Yelp connections and an API. No desktop or phone app. | BPlugins for Shopify, WooCommerce, Magento, PrestaShop, Wix, Shoper, IdoSell and BaseLinker, plus a public API. Web only, with no desktop or phone app. |
| Best for | verified reviews for Google seller ratings | verified store reviews in Europe |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eKomi and TrustMate. How we grade
Where they differ
- eKomi also covers reports.
- TrustMate also covers surveys and a/B testing.
In commonWebPublic APIReview collection
At a glance
| eKomi | TrustMate | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $23 per month for 100 invitations (billing term not shown) |
| Free plan | None | None |
| Free trial | None listed | 90-day free trial of TrustPro, 150 invitation emails |
| Web | ||
| Made by | eKomi | TrustMate S.A. |
| Price read from | Not confirmed | trustmate.io |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
eKomi
- No prices are published: Growth, Enterprise and White-Label packages all say 'Contact sales for pricing'.
- Every package requires an eKomi certification application before access; the site says review takes up to 48 hours.
- The Growth package caps reviews at 10,000 a month and its API has rate limits; WhatsApp is listed only on Enterprise.
- The site lists no self-serve signup and no free plan.
TrustMate
- The pricing page does not state whether the displayed monthly prices assume annual billing.
- Each package has an invitation cap, so volume affects the plan you need.
- Product reviews, widgets and A/B testing are not in the entry TrustGO package.
- Several modules named in the plans are labelled new or hot, so check current availability.
Key features
eKomi
- Transaction-verified reviews
- The vendor says every review is tied to an actual purchase passed in through its API and checked by algorithmic and human moderation.
- Many collection channels
- Email and SMS on the Growth package, with WhatsApp on Enterprise, plus a longer list of channels on the homepage such as QR codes, pop-ups and in-app prompts.
- Distribution to other platforms
- Reviews can be cross-posted to Google Business Profile, Trustpilot, Facebook Recommendations, Yelp and a network the vendor counts at 314 platforms.
- Google seller ratings
- eKomi describes itself as an official Google partner for seller ratings and product reviews.
- API and developer tools
- A REST API with SDKs for Node.js, Python, PHP and Ruby, webhooks, a sandbox and an MCP integration, with full webhooks on Enterprise.
- Feedback types and ratings
- Supports star ratings, NPS, CSAT and customer effort score, along with text, photo and video submissions.
TrustMate
- Automated review invitations
- Sends invitations after orders, with instant reviews collected on the order confirmation page.
- Widgets and Google Stars
- Embeddable widgets pass microdata to search engines so star ratings can appear in results.
- TrustCare
- Lets a store talk privately with an unhappy customer while the review stays public.
- AI hints for reviewers
- Suggests talking points while customers write, to produce more detailed reviews; included from TrustPRO.
- Surveys, NPS and Q&A
- Survey and NPS modules and a product Q&A module, available on the top package.
- Store platform connectors
- Plugins for Shopify, WooCommerce, Magento, PrestaShop, Wix, Shoper, IdoSell and BaseLinker.
Plans
eKomi
Pricing could not be confirmed. See ekomi.com.
TrustMate
TrustGO$23
per month, 100 invitations (billing term not shown)
Company reviews, widgets, Google Stars, reports, instant reviews, a reputation manager and a company profile page.
TrustBOOST$47
per month (billing term not shown)
TrustGO plus automated comments, review tagging, all widgets, product reviews, photo and video collection and A/B testing.
TrustPRO$103
per month, 2,000 invitations (billing term not shown)
Adds AI dynamic hints, a Q&A module, Google Shopping stars, surveys with NPS and collection across markets.
Ways to pay less
eKomi
No public discounts listed.
TrustMate
- Annual discount
Save 18% with annual payment
The pricing page says choosing annual payment saves 18% against paying monthly.
Common questions
Which is cheaper, eKomi or TrustMate?
As of Nov 13, 2026, eKomi has no price we could confirm, and TrustMate starts at $23 per month for 100 invitations (billing term not shown).
Which has a free plan, eKomi or TrustMate?
As of Nov 13, 2026, neither eKomi nor TrustMate has a free plan. TrustMate has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.