TrustMate review (2026): is it worth $23 a month?
Online store and company reviews with invitations and widgets
Black Friday: is there a TrustMate sale?
TrustMate report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for verified store reviews in Europe
TrustMate collects store and product reviews by invitation and shows them in widgets and Google star ratings. Entry is $23 a month for 100 invitations. Product reviews, most widgets and A/B testing sit on dearer plans, and the pricing page doesn't say whether the monthly prices assume annual billing.
Who TrustMate is for
- Fits if you run an online store in Poland or elsewhere in Europe and want verified reviews
- Works for stores selling in several markets that want reviews in many languages
Who TrustMate is not for
- Tight if you send more than 100 invitations a month, as each plan has an invitation cap
- Skip it if you need product reviews on the cheapest plan: they start at TrustBOOST, $47
- Watch out: the pricing page does not say if the shown prices assume annual billing
- Watch out: surveys, NPS, Q&A and AI hints are on the $103 plan only
- Watch out: some modules are labelled new or hot, so check they are live before you pay
Why TrustMate gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyTrustGO is $23 a month for 100 invitations, between the $15 cheaper-quarter start and the $29 middle for review tools. Product reviews and A/B testing start at TrustBOOST, $47; surveys and Q&A need $103.
- CFree plan and trialA 90-day free trial of the top package with 150 invitation emails. A card is not mentioned, but there is no free plan after it ends.
- CFeaturesInvitations, widgets, Google Stars, a private chat with unhappy customers and, higher up, surveys, NPS and Q&A. Several modules are labelled new, and the entry plan has no product reviews, all widgets or A/B testing.
- CEase of useNo store rating on record. You install a connector for your shop, set up invitations and widgets, and pick between three packages.
- BPlatforms and integrationsPlugins for Shopify, WooCommerce, Magento, PrestaShop, Wix, Shoper, IdoSell and BaseLinker, plus a public API. Web only, with no desktop or phone app.
What these grades rest on. Graded from this listing, whose facts were read from TrustMate's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/trustmate#review"><img src="https://toolgpa.com/badge/trustmate.svg" alt="TrustMate: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where TrustMate stands among customer review tools
TrustMate's GPA of 2.2 is higher than 28 of the 63 other customer review tools we grade, and level with 6.
It stands best on platforms and integrations (B, above 12 of 63) and worst on features (C, above 0).
Its paid plans start at $23 a month, against a middle price of $29 for the category: 19 of the 50 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 6 tools score higher and cost less.
Each grade against the category
Every bar is all 64 customer review tools we grade, cut by the letter each got. TrustMate’s own letter is outlined.
- CValue for moneyAbove 15 of 63, level with 30
- CFree plan and trialAbove 26 of 63, level with 31
- CFeaturesAbove 0 of 63, level with 33
- CEase of useAbove 0 of 63, level with 61
- BPlatforms and integrationsAbove 12 of 63, level with 51
Price against what you get
Each dot is one of 51 customer review tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep TrustMate, or make your own?
Keep it
The plain part of TrustMate you could make: review collection and surveys. What surrounds it you could not. The 4 things listed below take a company, not a weekend.
It costs $276 a year.
What you could make
- Review collection and surveys: an app builder makes these well.
What you could not
- Splitting visitors between versions and telling you which won.
- It plugs into other products, Shopify, WooCommerce and Magento among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. TrustMate’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is TrustMate?
TrustMate collects verified company and product reviews for online stores by sending automated invitations after an order, then shows them in widgets and as Google star ratings. Higher packages add AI hints for reviewers, surveys, a Q&A module and multi-market collection in over 20 languages.
Worth knowing
- The pricing page does not state whether the displayed monthly prices assume annual billing.
- Each package has an invitation cap, so volume affects the plan you need.
- Product reviews, widgets and A/B testing are not in the entry TrustGO package.
- Several modules named in the plans are labelled new or hot, so check current availability.
Key features
- Automated review invitations
- Sends invitations after orders, with instant reviews collected on the order confirmation page.
- Widgets and Google Stars
- Embeddable widgets pass microdata to search engines so star ratings can appear in results.
- TrustCare
- Lets a store talk privately with an unhappy customer while the review stays public.
- AI hints for reviewers
- Suggests talking points while customers write, to produce more detailed reviews; included from TrustPRO.
- Surveys, NPS and Q&A
- Survey and NPS modules and a product Q&A module, available on the top package.
- Store platform connectors
- Plugins for Shopify, WooCommerce, Magento, PrestaShop, Wix, Shoper, IdoSell and BaseLinker.
TrustMate pricing
As of Nov 13, 2026, TrustMate is a paid product with a free trial, starting at $23 per month for 100 invitations (billing term not shown).
- Starts at
- $23 per month for 100 invitations (billing term not shown)
- Free plan
- None
- Free trial
- 90-day free trial of TrustPro, 150 invitation emails
| Plan | Price | What you get |
|---|---|---|
| TrustGO | $23per month, 100 invitations (billing term not shown) | Company reviews, widgets, Google Stars, reports, instant reviews, a reputation manager and a company profile page. |
| TrustBOOST | $47per month (billing term not shown) | TrustGO plus automated comments, review tagging, all widgets, product reviews, photo and video collection and A/B testing. |
| TrustPRO | $103per month, 2,000 invitations (billing term not shown) | Adds AI dynamic hints, a Q&A module, Google Shopping stars, surveys with NPS and collection across markets. |
Read from trustmate.io on Nov 13, 2026. Prices change, so confirm with TrustMate before you buy.
Ways to pay less
- Annual discountSave 18% with annual payment
The pricing page says choosing annual payment saves 18% against paying monthly.
Stated on trustmate.io
Works with
- Shopify
- WooCommerce
- Magento
- PrestaShop
- Wix
- BaseLinker
- Shoper
- IdoSell
TrustMate alternatives
- TrustMate vs Feefo
From $200/mo
- TrustMate vs REVIEWS.io
Free trial · from $23/mo
Common questions
Does TrustMate have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. TrustMate is listed for Web.
Does TrustMate have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. TrustMate is listed for Web.
Is TrustMate open source?
TrustMate is not described as open source on its own site, as read on Nov 13, 2026.
Does TrustMate have an API?
Yes. TrustMate offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.