Supremo vs Zoho Assist (2026): which should you pick?

Pick Supremo if

• Fits if you help family or friends now and then and don't use it all day
• Works for a one-person helper who wants a Windows or Mac tool

Look elsewhere if

• Tight if you use it for work: free is for non-professional or non-continuous use
• Pricey if you want the lowest price: €7.37 needs a 3-year term, and prices exclude VAT
• Skip it if you need several sessions at once, as Business adds them and extra connections are €39 each a year
• Watch out: the IT Security feature set is a separate add-on, and there's no Linux app

Pick Zoho Assist if

• Fits if you're a one-person IT shop looking after up to 5 machines without paying
• Works for teams whose support requests arrive as Zendesk, Freshdesk or Jira tickets

Look elsewhere if

• Pricey if you need both support and unattended access, as each is a separate plan at $10 or more
• Tight if you stay free: one session at a time, and no file transfer, screen blanking or reboot-and-reconnect
• Skip it if you need session recording or remote printing at the lowest tier, as neither is in the Standard plans
• Watch out: mobile device support starts on Professional at $15, and webhooks and Zapier on Enterprise at $24

Supremo

• Prices are in euros, excluding VAT, and the cheapest figure needs a 3-year term.
• Solo allows one remote session at a time; more simultaneous sessions need Business or extra connections.
• The IT Security feature set is a separate add-on, and the vendor lists no Linux app.

Zoho Assist

• Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
• The free plan allows one concurrent session and leaves out file transfer and screen blanking.
• A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
• Session recording and remote printing are not in the Standard plans.

Supremo

Unattended access

A remote PC can start Supremo automatically with Windows, so a session needs no one at the other end.

No network setup

The vendor describes a small executable that does not require configuring routers or firewalls; connections use an ID and a dynamic or static password.

File transfer and chat

The feature list includes file transfer, chat, remote printing, an online address book and online reports.

Branded support client

Subscribers can customize the support software with their own brand or logo and distribute it to customers.

Professional tier management

The Professional plan adds a support team, remote monitoring of device health, deployment settings, license sharing and invoicing reports.

Zoho Assist

On-demand remote support

Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.

Unattended access

Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.

Help desk integrations

Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.

Session recording and audit

Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.

Rebranding and customer widget

Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.

Zia AI

The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.

Supremo

• Free€0

  For non-professional or non-continuous use; the vendor says new versions are free.

• Solo, 3 months€11.00

  per month, 3-month term, excluding VAT

  One remote session at a time; the activation code works on any number of PCs.

• Solo, 1 year€8.17

  per month, 1-year term, excluding VAT

  Same Solo features on a 1-year term.

• Solo, 3 years€7.37

  per month, 3-year term, excluding VAT

  Same Solo features on a 3-year term.

• Business, 3 years€13.37

  per month and up, 3-year term, excluding VAT

  Several simultaneous sessions, one activation code for all PCs. Extra connections cost €39 each per year.

• Professional, 3 years€28.28

  per month and up, 3-year term, excluding VAT

  Business features plus support teams, device health monitoring, user management and invoicing reports.

Zoho Assist

• Free$0

  One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use.

• Remote Support Standard$10

  per technician / month, billed annually ($12 billed monthly)

  Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations.

• Remote Support Professional$15

  per technician / month, billed annually ($18 billed monthly)

  Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions.

• Remote Support Enterprise$24

  per technician / month, billed annually ($28 billed monthly)

  Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions.

• Unattended Access Standard$10

  per 25 computers / month, billed annually ($12 billed monthly)

  Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options.

• Unattended Access Professional$15

  per 25 computers / month, billed annually ($18 billed monthly)

  Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors.

Supremo

No public discounts listed.

Zoho Assist

• Annual discount

  Yearly billing saves more than 15%

  The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly.

• Other savings

  Volume discounts for larger teams

  Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page.