Slack vs Twist

Slack

• Teams that want conversations organized by channel rather than email threads
• Companies that work with outside partners in shared channels
• Organizations that already run on Salesforce
• Teams that connect many third-party apps to their chat

Twist

• Distributed teams that reply across time zones rather than in real time
• Teams that want written discussions kept findable by topic
• Working with clients or contractors: single-channel guests are free
• Teams already using Todoist, which has several Twist integrations

Slack

• The Free plan keeps only 90 days of message history searchable, allows 10 apps, and limits huddles and Slack Connect to 1:1.
• SAML single sign-on and SCIM start at Business+; ongoing Slackbot access is on Business+ and Enterprise+, with a limited trial on Free and Pro.
• Enterprise search, multiple SAML configurations and native data loss prevention are limited to Enterprise+, which is priced by sales.
• In a browser, huddles are supported only in Chrome and Firefox.

Twist

• Twist's own What's New page says development is on hiatus: no new features and no fixes for small bugs for the time being. Its last entry is from May 2023.
• The Free plan shows and searches only the last month of comments and messages; older content is kept but hidden until the team upgrades.
• Free teams are limited to 5 integrations and 5 GB of file storage.
• On Unlimited every member and multi-channel guest is billed, so a team cannot mix free and paid members.

Slack

Channels and direct messages

Conversations are organized into channels for each project, topic or team, alongside direct messages. Paid plans keep the full message and file history searchable; Free keeps 90 days.

Huddles and clips

Huddles are audio and video meetings with screen sharing, 1:1 on Free and for groups on paid plans. Clips are recorded audio or screen updates shared in a conversation.

Slack Connect

Message people outside the company. Free allows 1:1 external direct messages; paid plans add group chats and shared channels with up to 250 organizations.

Canvases and lists

A canvas holds text, files, images and video inside Slack, and lists are used to manage projects and organize tasks with teammates.

Workflow Builder and apps

Workflow Builder automates routine processes without code, and the app directory lists more than 2,600 apps. A Free workspace can connect up to 10 of them.

AI in Slack

Pro includes AI conversation summaries. Business+ adds AI search, daily recaps, file summaries, workflow generation and the Slackbot personal agent, subject to plan limits.

Twist

Threads

Each conversation in a channel is a titled thread with its own comments. Threads can be closed, pinned, muted or moved to another channel.

Public and private channels

Channels group threads by team, project, topic or client, and can be public to the whole team or private to invited members.

Inbox

The inbox lists every thread a member has been notified about across channels, with Active, Done and Saved views for working through them.

Direct and group messages

Messages sit alongside threads for one-on-one or small-group exchanges, with file attachments, GIFs and emoji reactions.

Search with filters

Search covers threads and messages and can be narrowed by author, channel, thread title and date range.

Integrations and API

The directory covers tools such as GitHub, Google Calendar, Jira Software and Todoist, plus Zapier, Make and n8n, and a developer API for custom automations.

Slack

• Free$0

  90 days of message history, up to 10 app integrations, and 1:1 huddles and external messages.

• Pro$7.25

  per user / month, billed annually ($8.75 billed monthly)

  Unlimited message history and app integrations, group huddles, Slack Connect channels with up to 250 organizations, and AI conversation summaries.

• Business+$15

  per user / month, billed annually ($18 billed monthly)

  Adds AI search, daily recaps, file summaries and workflow generation, the Slackbot agent, SAML single sign-on and SCIM user management.

• Enterprise+Custom

  Adds enterprise search across connected apps, multiple SAML configurations, EMM support, native data loss prevention and unlimited workspaces.

Twist

• Free$0

  Up to 1 month of comment and message history, 5 integrations, 5 GB of file storage, 500 member accounts and 500 guest accounts.

• Unlimited$6

  per user / month, billed yearly ($8 billed monthly)

  Full history, unlimited integrations and file storage, unlimited members and guests, priority support, custom groups and Google sign-in.

Slack

• Annual discount

  About 17% less with annual billing

  Pro is $7.25 per user / month paid annually against $8.75 paid monthly, and Business+ is $15 against $18. Salesforce's Slack pricing page puts the saving at approximately 16%.

• Other savings

  50% off the first 3 months for new teams

  A limited-time offer for teams that buy Pro or Business+ online within 7 days of creating the workspace. It applies to monthly billing only, and standard pricing follows after 3 months.

• Nonprofit

  Free or 85% off for eligible nonprofits

  Eligible nonprofits get a free Pro upgrade for workspaces with 250 or fewer members and 85% off above that size. Business+ is 85% off at any size.

• Education

  85% off for educational institutions

  The Slack for Education program gives approved institutions an 85% discount on the Pro or Business+ plan, applied at checkout.

Twist

• Annual discount

  25% less with yearly billing

  Twist Unlimited costs $6 per user / month billed annually against $8 billed monthly. Doist's help center says no other discounts are currently offered.