Kustomer alternatives · Help Desks
Free alternatives to Kustomer
Kustomer has no free plan. 22 of the 66 other help desk and live chat tools in this directory are free or have a free plan.
Kustomer's current pricing could not be confirmed from its own site. 1 of them has no paid plan at all; the rest pair a free plan with paid ones.
22 tools · Listings checked up to Nov 12, 2026 · Where the facts come from
The 12 closest to Kustomer
- Free plan · from $29/mo
Featurebase
Help desk, chat and feedback boards with a per-resolution AI agent
What is free: 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- Featurebase has a free plan. Kustomer does not.
- Featurebase also covers live chat.
- Kustomer also covers workflow automation and reports.
- Free plan · from $12/mo
Desk365
Help desk built around Microsoft Teams, with a lifetime free plan
What is free: Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
- Desk365 has a free plan. Kustomer does not.
- Kustomer also covers reports.
- Free plan · from $7/mo
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
What is free: Free edition: email ticketing for up to 3 users with one support email address. No knowledge base, automation, SLAs or AI features.
- Zoho Desk has a free plan. Kustomer does not.
- Only Zoho Desk lists iOS and Android apps.
- Zoho Desk also covers live chat.
- Kustomer also covers shared inbox and workflow automation.
- Free plan · from $45/mo
Crisp
Live chat and shared inbox priced per workspace, not per seat
What is free: 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.
- Crisp has a free plan. Kustomer does not.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Crisp also covers live chat.
- Kustomer also covers workflow automation, reports and help desk.
- Free plan · from $19/mo
Chatwoot
Open-source support inbox you can self-host or use in the cloud
What is free: Hacker cloud plan: up to 2 agents and 500 conversations a month, live chat only, 30 days of history. The self-hosted Community Edition is also free.
- Chatwoot has a free plan. Kustomer does not.
- Only Chatwoot lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Chatwoot also covers live chat.
- Free plan · from $6/mo
Spiceworks Help Desk
Free cloud ticketing for IT teams, with a low-cost ad-free tier
What is free: Core plan: 1 to 5 tech and admin seats, ticketing, incident tracking, alerts, reporting, unlimited end users and an end-user portal. Supported by ads.
- Spiceworks Help Desk has a free plan. Kustomer does not.
- Only Spiceworks Help Desk lists iOS and Android apps.
- Kustomer also covers shared inbox and AI support agent.
- Free plan · from $12/mo
osTicket
Open-source support ticketing, self-hosted or as a cloud edition
What is free: Open Source edition: free to download and host yourself, with community support.
- osTicket has a free plan. Kustomer does not.
- osTicket is open source and self-hostable, according to its own site.
- Kustomer also covers reports, help center and AI support agent.
- Free plan · from $85/mo
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
What is free: Talkdesk Express, for US and Canadian businesses under 50 employees: 25 free licenses and $100 in free credit, pay-as-you-go after that.
- Talkdesk has a free plan. Kustomer does not.
- Talkdesk also covers live chat and business phone line.
- Kustomer also covers shared inbox, help desk and help center.
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
What is free: 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month.
- Tidio has a free plan. Kustomer does not.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Tidio also covers live chat.
- Kustomer also covers shared inbox, workflow automation, reports and help center.
- Free plan · from $29/mo
tawk.to
Free live chat, ticketing and help center, with paid add-ons
What is free: The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee.
- tawk.to has a free plan. Kustomer does not.
- Only tawk.to lists Windows, macOS, iOS and Android apps.
- tawk.to also covers live chat.
- Kustomer also covers shared inbox, workflow automation and reports.
- Free plan · from $17/mo
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
What is free: 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
- Smartsupp has a free plan. Kustomer does not.
- Only Smartsupp lists iOS and Android apps.
- Smartsupp also covers live chat.
- Kustomer also covers workflow automation, reports, help desk and help center.
- Free
FreeScout
Free open-source help desk and shared mailbox you host yourself
What is free: Everything. There is no paid plan.
- FreeScout has a free plan. Kustomer does not.
- Only FreeScout lists iOS and Android apps.
- FreeScout is open source and self-hostable, according to its own site.
- FreeScout also covers live chat.
Common questions
Is there a free alternative to Kustomer?
Yes. Featurebase, Desk365, Zoho Desk, Crisp, Chatwoot, Spiceworks Help Desk, osTicket, Talkdesk and 14 more are free or have a free plan.
Does Kustomer have a free plan?
Kustomer has no free plan. Kustomer's current pricing could not be confirmed from its own site.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Kustomer: the alternatives its listing names first, then the tools that share the most features with it.