Aloware vs Dialpad (2026): which should you pick?

Pick Aloware if

• Fits if you run a sales team of 10 or more that lives on outbound calls and texts
• Works for support teams that want calls and SMS in one place

Look elsewhere if

• Not for you if you are a solo user or a team under 5, because per-user plans need 5 to 10 seats
• Pricey if you add the extras: Local Presence is $300 a month and managed A2P 10DLC registration is $500 once
• Watch out: bulk texts, sequences, automated activity and toll-free calls are billed by usage, plus carrier fees of $0.005 to $0.015 per text segment
• Watch out: the 3-user and 5-user packages cap minutes and texts, and heavy users are pushed to xPro

Pick Dialpad if

• Fits if you want every call written down and summarized automatically
• Works for teams that live in Google Workspace or Microsoft 365

Look elsewhere if

• Pricey if you pay monthly, at $27 a person against $15 on yearly billing
• Tight if you need Salesforce or HubSpot links, since those need Pro at $25
• Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
• Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
• Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39

Aloware

• Per-user plans need 5 to 10 users; the 3-user and 5-user packages cap minutes and texts.
• Automated activity, bulk texts, sequences and toll-free calls are billed by usage, plus carrier fees of $0.005 to $0.015 per text segment.
• Local Presence is $300 a month, and managed A2P 10DLC registration is a $500 one-time fee.
• Salesforce integration is limited to xPro; extra analytics minutes cannot be bought, so heavy users must move to xPro.

Dialpad

• CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
• Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
• The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
• Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.

Aloware

Calling and texting

Agents call and text from a browser softphone, desktop and mobile apps, or inside a CRM. Agent-to-customer calls and texts in the US and Canada are unlimited.

Power dialer

Included from uPro. It works through call lists, including HubSpot dynamic lists, and pairs with call and text sequences.

Call handling

IVRs, call recording, a live wallboard, mandatory tags and dispositions, and voicemail drops are listed on the lowest plan.

AI voice analytics

Calls are transcribed with sentiment and key topics. Included minutes run from 1,000 on iPro to unlimited on xPro.

AloAi voice agent and SMS bot

An AI voice agent answers or places calls from 10 cents a minute. An AI SMS bot for text conversations is listed as free to enroll in.

Compliance tools

Forms and an assistant handle 10DLC registration. Branded Caller ID, spam label removal and local presence are add-ons.

Dialpad

Business calling

Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.

Live transcripts and AI Recaps

Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.

Texting and team messaging

Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.

Call routing

Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.

Dialpad Meetings

Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.

Apps on every device

Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.

Aloware

• iPro + AI$30

  per user / month, billed annually ($40 billed monthly)

  10-user minimum. Unlimited agent calls and texts, IVRs, recording, bulk SMS, Zapier and 1,000 AI voice analytics minutes.

• uPro + AI$60

  per user / month, billed annually ($70 billed monthly)

  5-user minimum. Adds Power Dialer, AI transcripts and summaries, call coaching, sequences, full API and 5,000 analytics minutes.

• xPro + AI$85

  per user / month, billed annually ($100 billed monthly)

  5-user minimum. Adds Salesforce integration, unlimited analytics minutes, a 99.99% SLA, managed 10DLC and white-glove onboarding.

• 3-user package$199

  per account per month, for up to 3 users

  500 minutes and 500 texts a month, up to 5 US local numbers, 10DLC registration and $25 of monthly credits for SMS fees.

• 5-user package$399

  per account per month, for up to 5 users

  2,500 minutes and 2,500 texts a month, up to 10 US local numbers, 10DLC registration and $100 of monthly credits.

Dialpad

• Standard$15

  per user / month, billed annually ($27 billed monthly)

  Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.

• Pro$25

  per user / month, billed annually ($35 billed monthly)

  Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.

• EnterpriseCustom

  Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.

Aloware

• Annual discount

  Lower per-user prices on annual billing

  The pricing page toggle shows $30, $60 and $85 per user billed annually against $40, $70 and $100 billed monthly, and labels the saving as up to 15%.

Dialpad

• Annual discount

  Lower price with annual billing

  Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.

• Nonprofit

  30% off for nonprofits

  Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.

• Startups

  Dialpad for Startups

  Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.