Aircall vs Aloware (2026): which should you pick?

Pick Aircall if

• Fits if every call needs to land in Salesforce, HubSpot or Zendesk on its own
• Works for three or more people answering the same support or sales lines

Look elsewhere if

• Not for you if you're on your own, as the minimum is 3 licenses, $90 a month
• Pricey if you want call summaries, which need Professional at $50 a license
• Tight if you call abroad a lot, since international calls cost extra below Enterprise
• Watch out: monthly billing gives up the 25% annual saving, and each extra number is $6 a month
• Pricey if you add AI Assist Pro at $49, Analytics+ at $15 or WhatsApp at $10 a seat a month

Pick Aloware if

• Fits if you run a sales team of 10 or more that lives on outbound calls and texts
• Works for support teams that want calls and SMS in one place

Look elsewhere if

• Not for you if you are a solo user or a team under 5, because per-user plans need 5 to 10 seats
• Pricey if you add the extras: Local Presence is $300 a month and managed A2P 10DLC registration is $500 once
• Watch out: bulk texts, sequences, automated activity and toll-free calls are billed by usage, plus carrier fees of $0.005 to $0.015 per text segment
• Watch out: the 3-user and 5-user packages cap minutes and texts, and heavy users are pushed to xPro

Aircall

• Essentials and Professional need at least 3 licenses; Enterprise starts at 25.
• The page lists annual prices; monthly billing gives up the stated 25% annual saving.
• One local or toll-free number is included; each extra number is $6 a month, and international calls on Essentials and Professional cost extra.
• Add-ons include AI Assist Pro at $49, Analytics+ at $15 and WhatsApp at $10 per seat a month; extra AI Voice Agent minutes cost $175 for 500.

Aloware

• Per-user plans need 5 to 10 users; the 3-user and 5-user packages cap minutes and texts.
• Automated activity, bulk texts, sequences and toll-free calls are billed by usage, plus carrier fees of $0.005 to $0.015 per text segment.
• Local Presence is $300 a month, and managed A2P 10DLC registration is a $500 one-time fee.
• Salesforce integration is limited to xPro; extra analytics minutes cannot be bought, so heavy users must move to xPro.

Aircall

Shared call inbox

Calls and texts land in a shared inbox where teammates assign them, comment on them and see shared contacts, with ring groups and extensions.

Call routing

Keypad menus, business-hours and date rules and call queues on every plan. Professional adds smart routing by CRM owner and queue callback.

Recording and AI transcripts

Calls and voicemails are recorded and transcribed on every plan. Summaries, sentiment and key topics come with Professional.

AI Voice Agents

AI agents answer calls in 38 languages, handle FAQs, book meetings and hand off to staff. Each plan includes 50 minutes a month; more are sold in bundles.

Outbound tools

Professional adds a Power Dialer that works through up to 1,000 imported numbers, voicemail drop and outbound calling campaigns.

250+ integrations

Calls sync to CRMs and help desks such as Salesforce, HubSpot, Zendesk and Intercom, with APIs and webhooks for custom work.

Aloware

Calling and texting

Agents call and text from a browser softphone, desktop and mobile apps, or inside a CRM. Agent-to-customer calls and texts in the US and Canada are unlimited.

Power dialer

Included from uPro. It works through call lists, including HubSpot dynamic lists, and pairs with call and text sequences.

Call handling

IVRs, call recording, a live wallboard, mandatory tags and dispositions, and voicemail drops are listed on the lowest plan.

AI voice analytics

Calls are transcribed with sentiment and key topics. Included minutes run from 1,000 on iPro to unlimited on xPro.

AloAi voice agent and SMS bot

An AI voice agent answers or places calls from 10 cents a minute. An AI SMS bot for text conversations is listed as free to enroll in.

Compliance tools

Forms and an assistant handle 10DLC registration. Branded Caller ID, spam label removal and local presence are add-ons.

Aircall

• Essentials$30

  per license / month, billed annually

  3-license minimum. Unlimited US and Canada calls, SMS and MMS, a shared inbox, recordings with AI transcripts, IVR and 50 AI Voice Agent minutes a month.

• Professional$50

  per license / month, billed annually

  3-license minimum. Adds AI call summaries, smart routing and queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access.

• EnterpriseCustom

  For 25 licenses or more. Adds unlimited global calls, SSO and SCIM, HIPAA compliance, an enterprise SLA and prioritized support.

Aloware

• iPro + AI$30

  per user / month, billed annually ($40 billed monthly)

  10-user minimum. Unlimited agent calls and texts, IVRs, recording, bulk SMS, Zapier and 1,000 AI voice analytics minutes.

• uPro + AI$60

  per user / month, billed annually ($70 billed monthly)

  5-user minimum. Adds Power Dialer, AI transcripts and summaries, call coaching, sequences, full API and 5,000 analytics minutes.

• xPro + AI$85

  per user / month, billed annually ($100 billed monthly)

  5-user minimum. Adds Salesforce integration, unlimited analytics minutes, a 99.99% SLA, managed 10DLC and white-glove onboarding.

• 3-user package$199

  per account per month, for up to 3 users

  500 minutes and 500 texts a month, up to 5 US local numbers, 10DLC registration and $25 of monthly credits for SMS fees.

• 5-user package$399

  per account per month, for up to 5 users

  2,500 minutes and 2,500 texts a month, up to 10 US local numbers, 10DLC registration and $100 of monthly credits.

Aircall

• Annual discount

  Save 25% by paying annually

  Aircall's pricing page states that annual billing costs 25% less than monthly billing, with the 3-license minimum either way.

Aloware

• Annual discount

  Lower per-user prices on annual billing

  The pricing page toggle shows $30, $60 and $85 per user billed annually against $40, $70 and $100 billed monthly, and labels the saving as up to 15%.