GorillaDesk vs ServiceMonster (2026): which should you pick?

Pick GorillaDesk if

• Fits if you run pest control and need chemical use records for every visit
• Works for lawn care and pool businesses with the same stops every week

Look elsewhere if

• Pricey if you text customers a lot, as it's $5 a month for a number plus credits from $50
• Tight if you need online booking or QuickBooks sync, which start on Pro at $99 a route
• Not for you if each tech runs a separate route and money's tight: routes two and three add $50 each on Basic, and on Growth route two alone adds $100
• Watch out: Basic routes up to 25 stops, and a yearly plan is billed in full at the start
• Skip it if you want a desktop app, as it's web, iPhone and Android only

Pick ServiceMonster if

• Fits if you run a carpet, window or pressure-washing business and want routes and invoices in one place
• Makes sense if you want a mobile app with before and after photos for your crew

Look elsewhere if

• Skip it if you want month-to-month: every plan needs an annual commitment
• Watch out: the pricing page shows a New Year offer dated 2024, so treat any promotion as expired
• Too light for non-cleaning trades, since its pages are built around cleaning
• Tight if you want to change plan yourself: that goes through support by email or phone
• Pricey if you grow, as extra users are $15 a month on Grow and $25 on Premier

GorillaDesk

• Price is per route schedule: extra routes cost $50 a month each on Pro; Basic adds $50 then $30, and Growth $100, then $50, with 5 routes at $499.
• Texting costs extra: $5 a month for a local number, plus credits from $50 for 1,000 messages.
• Online booking, the customer portal, QuickBooks Online sync, Zapier and the API need Pro or Growth.
• A yearly subscription is billed in full up front; monthly plans can be cancelled or frozen at any time.

ServiceMonster

• The FAQ says every subscription level needs an annual commitment, even where the monthly price is shown.
• Plan changes are made by emailing or calling support, not in the account.
• The pricing page still carries a New Year offer dated 2024, so treat any promotion there as expired.
• Built around cleaning trades; the vendor's industry pages cover carpet cleaning, window cleaning and pressure washing.

GorillaDesk

Scheduling and routing

Jobs appear as pins on a map and Basic orders up to 25 stops at a time; Pro routes with real street drive times and Growth suggests the best open slot.

Invoices, estimates and work orders

Automated invoices with flexible frequencies, estimates and work orders; Pro adds subscription billing through Square or Stripe and e-signatures.

Chemical and device tracking

Record material and chemical use for reports on every plan, and from Pro barcode traps and devices at commercial sites and track trends.

Automated reminders

Appointment confirmations, reminders and late-payment notices go out by email and text automatically, and broadcasts reach everyone on a day's calendar.

Booking, portal and reviews

From Pro, customers book from your website, manage their account in a portal and get asked for reviews after the visit.

Sales pipeline on Growth

Growth adds lead stages, sales opportunities with close dates, pipeline reports and estimate packages with required and optional items.

ServiceMonster

Estimates and invoicing

Create and send quotes, turn them into orders and invoice customers, with a sync to QuickBooks Online and Desktop.

Scheduling and dispatch

A calendar shows open time and revenue by route, and dispatch builds routes with directions for crews.

Payments

Customers can pay online, and the integrations page lists payment processors that connect to the account.

Marketing and drip campaigns

Messaging, lead tracking, opportunities and drip campaigns are on the plan comparison, along with FillMySchedule direct mail.

Mobile app with progress photos

Staff can attach before and after photos to work and see job details from the iOS and Android apps.

Open API and integrations

The integrations page lists more than 20 connections, and API access is a plan feature with public developer documentation.

GorillaDesk

• Basic$49

  per month for 1 route schedule, billed monthly

  Unlimited users, invoices, estimates, work orders, routing up to 25 stops, automations and 20 reports. Routes 2–3 add $50/mo each, 4+ add $30.

• Pro$99

  per month for 1 route schedule, billed monthly

  Adds online booking, a customer portal, subscription billing, Drive Matrix routing, reviews, e-signatures, QuickBooks Online, API and time clock.

• Growth$149

  per month for 1 route schedule, billed monthly

  Adds map measuring, best-time scheduling, estimate packages, a sales pipeline, custom fields and multi-branch support. Route 2 adds $100/mo, routes 3–4 $50 each.

ServiceMonster

• Basic$79.99

  per month for 1 user license, billed annually ($99.99 billed monthly)

  One user license for managing clients and core operations.

• Grow$149.99

  per month for 5 users, billed annually ($199.99 billed monthly)

  Adds marketing, lead tracking, reports and dashboards. Extra users are $15 a month each.

• Premier$229.99

  per month for 10 users, billed annually ($279.99 billed monthly)

  The most complete plan, with automation and sales tools. Extra users are $25 a month each.

GorillaDesk

• Annual discount

  One month free with yearly billing

  The pricing page offers a month free for paying yearly; the whole year is billed at the start of the subscription.

ServiceMonster

No public discounts listed.