Dialpad vs VestaCall (2026): which should you pick?
As of Nov 13, 2026, Dialpad grades higher than VestaCall: 2.8 against 2.0 out of 4.0.
Checked Nov 9, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Dialpad grades higher on the free plan, ease of use and platforms. They get the same grade on value for money and features.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
VestaCall
Cloud PBX, SIP trunking and contact center from one provider
Which one is for you
Pick Dialpad if
- Fits if you want every call written down and summarized automatically
- Works for teams that live in Google Workspace or Microsoft 365
Look elsewhere if
- Pricey if you pay monthly, at $27 a person against $15 on yearly billing
- Tight if you need Salesforce or HubSpot links, since those need Pro at $25
- Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
- Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
- Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39
Pick VestaCall if
- Fits if you want phones, SIP trunks and a contact center from one vendor
- Works for teams that live in Salesforce, HubSpot or Zendesk
Look elsewhere if
- Watch out: the pricing page says $29 in its description and $19 in its text
- Skip it if you want to read a plan table, as there's only a starting price and a route to sales
- Not for you if you want a free trial, since none is listed
- Watch out: uptime, customer counts and certifications are the vendor's own claims
How we grade them
| 2.8GPADialpadGood | 2.0GPAVestaCallFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | C$19 a user a month as a starting price, right at the category's middle of $19. The page's description says $29, so confirm it. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | FNo free plan and no free trial is offered on the pages we read. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | BCloud PBX, SIP trunking, a contact center, AI voice bots and CRM links, with nothing missing from the core phone job in the listing. |
| Ease of use | B4.6 from about 4,600 App Store ratings, a notch below the top-rated phone apps here. | CNo store rating on record. Pricing and setup route through sales or a demo. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | BWeb, with mobile and desktop apps and Salesforce, HubSpot and Zendesk links. |
| Best for | calls that transcribe and summarize themselves | a cloud PBX with SIP trunking and a contact center |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and VestaCall. How we grade
Price against what you get
Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. VestaCall starts at $19 a month for each person and scores 2.7.
Dialpad scores higher and starts $4 a month lower. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and 4 score higher than VestaCall for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dialpad also covers transcription, team chat, video calls and business texting.
- VestaCall also covers reports.
At a glance
| Dialpad | VestaCall | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | $19 per user / month, starting price |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | Vestacall Limited |
| Price read from | dialpad.com | vestacall.com |
| Checked | Nov 9, 2026 | Nov 13, 2026 |
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
VestaCall
- Only a starting price is shown; the pricing page has no plan table and routes buyers to sales or a demo.
- The pricing page's meta description says $29 per user a month while its body text says $19, so confirm the figure with the vendor.
- The site's uptime, customer-count and certification figures are the vendor's own claims.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
VestaCall
- Cloud PBX
- Auto attendant with multi-level IVR menus, voicemail to email, call recording with AI transcription and a web portal for extensions and departments.
- SIP trunking
- Wholesale voice termination and SIP trunking priced per destination, for call centers, resellers and carriers.
- Contact center
- Voice, live chat, email and social channels in one agent view, with skills-based routing and real-time reporting.
- AI voice bots
- A conversational AI product for voice bots and agents, and an AI receptionist mentioned in the setup FAQ.
- Number coverage
- Local, national and toll-free numbers in over 120 countries, according to the pricing FAQ.
- CRM integrations
- The pricing FAQ lists Salesforce, HubSpot, Zendesk and 50+ other CRM and help desk tools.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
VestaCall
Cloud PBX$19
per user / month, starting price
Starting price on the Cloud PBX page: unlimited domestic calls, mobile and desktop apps, CRM integrations. No contracts, per the page.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
VestaCall
No public discounts listed.
Common questions
Which is cheaper, Dialpad or VestaCall?
As of Nov 13, 2026, Dialpad is cheaper to start with: $15 a month for each person, against $19 a month for each person for VestaCall. Dialpad starts at $15 per user / month, billed annually ($27 billed monthly), and VestaCall starts at $19 per user / month, starting price.
Which has a free plan, Dialpad or VestaCall?
As of Nov 13, 2026, neither Dialpad nor VestaCall has a free plan. Dialpad has a free trial.
Which platforms do Dialpad and VestaCall run on?
As of Nov 13, 2026, only Dialpad lists macOS, Windows, iOS and Android apps and a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.