Kickserv vs Service Fusion
We give Kickserv a 2.4 GPA and Service Fusion a 1.8, out of 4.0. Kickserv grades higher on value for money and the free plan. Service Fusion grades higher on ease of use. They get the same grade on features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Kickserv
Field service software with flat plans for 5, 10 or 20 users
Service Fusion
Field service software with flat pricing and unlimited users
How we grade them
| 2.4GPAKickservFair | 1.8GPAService FusionWeak | |
|---|---|---|
| Value for money | BStart is $60 a month billed yearly ($75 monthly) for up to 5 users, so a crew of three pays $60 in total. That's inside the cheapest quarter here, and processing $1,000 a month in online payments takes 5% off. | DStarter is $208 a month billed yearly ($245 monthly) with unlimited users, so a crew of three pays $208, more than most tools here. Job photos, job costing and inventory are add-ons until Plus at $325. It does get cheaper per head as you grow. |
| Free plan and trial | CA 30-day free trial, longer than most here. No free plan. | FNo free plan and no free trial, just a demo. You'd be paying from the first month. |
| Features | CEstimates with e-signature, a job planner, invoices with card, Apple Pay and Google Pay, a Customer Center, reminders and GPS time tracking. The basics, but the dispatch map waits for Run, and there's a contact form rather than online booking. | CEstimates with options, scheduling and dispatch, invoicing, payments and QuickBooks sync on every plan. But on Starter, job photos, job costing, inventory, e-sign, the customer portal and recurring invoicing are all paid add-ons, which is a real gap. |
| Ease of use | CNo App Store rating on record for it. Getting going means setting up the planner, reminders and QuickBooks sync, which is ordinary for this category. | B4.6 from 1,420 App Store ratings for the technician app, which puts each day's jobs on a phone in the field. |
| Platforms and integrations | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Stripe, Mailchimp, Podium and Customer Lobby, plus an open API. No desktop app. | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Gusto, Profit Rhino, Customer Lobby, pulseM and LiveSwitch, plus an open API on Pro. No desktop app. |
| Best for | small service teams on a flat monthly price | bigger trade teams on one flat bill |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Kickserv and Service Fusion. How we grade
Price against what you get
Kickserv starts at $60 a month and scores 2.3 out of 4 on features, ease of use and platforms. Service Fusion starts at $208 a month for each person and scores 2.7.
Service Fusion scores higher, and starts $148 a month higher: the question is whether the extra is worth that to you. Of the other field service apps on the chart, 7 score higher than Kickserv for less, and 4 score higher than Service Fusion for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Kickserv starts at $60 per month for up to 5 users, billed annually ($75 billed monthly). Service Fusion starts at $208 per month for unlimited users, billed annually ($245 billed monthly).
- Kickserv also covers time tracking, reports and expense tracking.
- Service Fusion also covers business phone line and inventory.
At a glance
| Kickserv | Service Fusion | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $60 per month for up to 5 users, billed annually ($75 billed monthly) | $208 per month for unlimited users, billed annually ($245 billed monthly) |
| Free plan | None | None |
| Free trial | 30-day free trial | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Kickserv | Service Fusion |
| Price read from | kickserv.com | servicefusion.com |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Kickserv
- Small service companies with up to 20 field staff
- Teams that want a flat monthly price instead of paying per user
- Businesses that keep their books in QuickBooks Online or Desktop
Service Fusion
- Trade companies with many technicians and office staff, since users are unlimited
- HVAC and plumbing businesses that keep their books in QuickBooks Desktop
- Teams that want a flat monthly price that does not grow with headcount
Worth knowing
Kickserv
- Plans cap users at 5, 10 and 20, and anyone added as an employee counts as a user.
- QuickBooks Desktop sync needs Run or Scale and costs $50 a month extra.
- Dispatch mapping, GPS check-ins and custom reports start on Run; custom templates and reviews need Scale.
- Annual subscriptions are not refunded; a monthly one is refunded only if the account was not used after renewal.
Service Fusion
- Even one technician pays the flat entry price of $208 a month billed annually; there is no per-user plan or free trial.
- On Starter, job photos, inventory, job costing, e-sign documents, the customer portal and recurring invoicing are paid add-ons.
- GPS fleet tracking and ServiceCall.ai are add-ons on every plan, with no price on the pricing page.
- Annual plans are charged as one payment at sign-up; monthly plans have no contract.
Key features
Kickserv
- Estimates and pipeline
- Build estimates and send them by text or email for signature approval, with a customer pipeline that shows which opportunities are still open.
- Job scheduling
- The Planner schedules jobs for the team, and each job holds notifications, expenses, photos, documents and notes.
- Invoices and online payments
- Send invoices by text or email, see when customers open them, and collect by card, Apple Pay or Google Pay, with payments synced to QuickBooks.
- Customer Center
- Customers track job progress and pay in a self-service Customer Center, and automatic email and text reminders go out before visits.
- Mobile app for technicians
- The iOS and Android app shows each technician's schedule and handles GPS and time tracking, digital signatures and card payments on site.
- Reports and dispatch mapping
- Every plan has 20+ business reports; Run adds a dispatch map, GPS check-ins, custom data fields and a custom report builder.
Service Fusion
- Estimates and jobs
- Build estimates with several options for the customer, turn them into jobs, and keep every customer's records and job history in one place.
- Scheduling and dispatch
- Schedule and dispatch technicians from the office, with text alerts to customers; the technician app shows jobs on a phone in the field.
- Invoicing and payments
- Invoice from the office or the field and take payments through Service Fusion Payments, powered by PaySimple; Pro adds progress and recurring billing.
- Job costing and inventory
- Plus tracks the cost of each job and the stock you carry; on Starter both are add-ons.
- QuickBooks sync
- Sync with QuickBooks Online or QuickBooks Desktop on every plan, so jobs, invoices and payments are not entered twice.
- Fleet GPS and AI calls
- GPS fleet tracking reports trips, distance, idle time and driving behavior, and ServiceCall.ai adds an AI phone system; both are add-ons.
Plans
Kickserv
Start$60
per month for up to 5 users, billed annually ($75 billed monthly)
Contact form, automated email and text reminders, 20+ reports, time and expense tracking, and QuickBooks Online sync.
Run$119
per month for up to 10 users, billed annually ($149 billed monthly)
Adds dispatch mapping, GPS check-ins, custom fields and custom reports. QuickBooks Desktop sync is available for $50 a month more.
Scale$199
per month for up to 20 users, billed annually ($249 billed monthly)
Adds custom templates and reviews for businesses with more technicians in the field.
Service Fusion
Starter$208
per month for unlimited users, billed annually ($245 billed monthly)
Estimates with options, scheduling and dispatch, invoicing, payments, QuickBooks sync, project management, reports and text alerts.
Plus$325
per month for unlimited users, billed annually ($382 billed monthly)
Adds job photo uploads, inventory management, job costing and integrated voice and text.
Pro$533
per month for unlimited users, billed annually ($627 billed monthly)
Adds the open API, custom and e-sign documents, a customer web portal, and progress and recurring invoicing.
Ways to pay less
Kickserv
- Annual discount
Save 20% with an annual subscription
Yearly billing lowers Start from $75 to $60 a month, Run from $149 to $119 and Scale from $249 to $199.
- Other savings
Kickserv Kickback: 5% off for online payment volume
Accounts that process at least $1,000 (Start), $2,000 (Run) or $3,000 (Scale) a month in online payments get 5% off their subscription fee.
Service Fusion
- Annual discount
Save 15% with annual billing
Yearly billing lowers Starter from $245 to $208 a month, Plus from $382 to $325 and Pro from $627 to $533, charged as one payment at sign-up.
