Dialpad vs Vonage Business Communications
We give Dialpad a 2.8 GPA and Vonage Business Communications a 2.4, out of 4.0. Dialpad grades higher on the free plan and features. Vonage Business Communications grades higher on ease of use. They get the same grade on value for money and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
Vonage Business Communications
Business phone lines with texting, video meetings and team chat
How we grade them
| 2.8GPADialpadGood | 2.4GPAVonage Business CommunicationsFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | C$17.99 a head for five on Mobile, the team price per line (one line alone is $19.99), plus taxes and fees. That's mid-range for this category. Video and integrations need Premium at $27.99, and recording needs Advanced at $37.99. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | FNo free plan and no free trial on record. Monthly plans can be cancelled but aren't refunded. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | CCalls, texts and a virtual receptionist on every plan, with video, team chat and CRM links from Premium. The gaps: recording comes only with Advanced, on demand and capped at 15 hours a month, and the listing shows no AI call transcripts. |
| Ease of use | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. | A4.7 from about 21,900 App Store ratings. People seem to like the app a lot. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | AWeb, Mac, Windows, iPhone, Android and a Chrome extension, with Salesforce, HubSpot, Microsoft Teams, Dynamics, Slack and Clio in its App Center. |
| Best for | calls that transcribe and summarize themselves | a phone line per person with a well-rated app |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Vonage Business Communications. How we grade
Price against what you get
Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Vonage Business Communications starts at $19.99 a month for each person and scores 3.3.
They score the same, and Dialpad starts $4.99 a month lower. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and none scores higher than Vonage Business Communications for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dialpad starts at $15 per user / month, billed annually ($27 billed monthly). Vonage Business Communications starts at $19.99 per line / month for one line, plus taxes and fees.
At a glance
| Dialpad | Vonage Business Communications | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | $19.99 per line / month for one line, plus taxes and fees |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | Vonage |
| Price read from | dialpad.com | vonage.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Vonage Business Communications
- Small businesses that want a phone line per employee
- Teams that use Salesforce or Microsoft Teams for calls
- Companies that want desk phones alongside mobile and desktop apps
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Vonage Business Communications
- Annual plans need a 1-year contract, and leaving early costs up to the full contract price; monthly plans can be cancelled but are not refunded.
- Prices exclude taxes and fees, and business texting carries Campaign Registry fees for the required SMS registration.
- Video meetings, team messaging and integrations need Premium; call recording and voicemail transcription need Advanced.
- The page gives lower per-extension prices for larger teams; companies of 1,000 or more must contact sales.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Vonage Business Communications
- Calling and texting
- Unlimited domestic calls and business SMS and MMS under a reasonable-use policy, with the main local company number included when bought online.
- Virtual receptionist
- An automated answering menu on every plan routes callers to the right person or department, managed from the VBC Admin Portal.
- Vonage Meetings and team messaging
- Premium and Advanced add video meetings for up to 200 people and internal messaging with file sharing.
- Call recording and visual voicemail
- Advanced adds on-demand recording from any device, 15 hours a month, and voicemail transcribed to text and sent by email.
- Call groups
- On Advanced, a call to the group rings several extensions at the same time.
- CRM and Teams integrations
- Premium and Advanced include the App Center of 20+ integrations. Vonage lists Salesforce, HubSpot, Microsoft Dynamics, Slack and Clio, and calling inside Microsoft Teams.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Vonage Business Communications
Mobile$19.99
per user / month (per line), billed monthly or annually
Price for one line; $17.99 per extension for teams, $14.99 at enterprise size. Apps, unlimited domestic calls, SMS and MMS, voicemail, virtual receptionist.
Premium$29.99
per user / month (per line), billed monthly or annually
Price for one line; $27.99 for teams, $24.99 at enterprise size. Adds desk phones, video meetings for 200, team messaging, App Center integrations and SSO.
Advanced$39.99
per user / month (per line), billed monthly or annually
Price for one line; $37.99 for teams, $34.99 at enterprise size. Adds on-demand call recording (15 hours a month), voicemail transcription and call groups.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Vonage Business Communications
- Annual discount
30% off with an annual contract bought online
Annual contracts bought online get 30% off voice extensions for the life of the service, up to 99 lines, until December 30, 2026; Mobile drops to $13.99 a line.
