JustCall vs Sonetel (2026): which should you pick?

Pick JustCall if

• Fits if your sales team needs local numbers in several countries
• Works for teams that want texts, WhatsApp and calls in one team inbox

Look elsewhere if

• Not for you if you're one person, since every plan needs at least 2 licenses
• Pricey if you want AI call scoring, which comes with Pro Plus at $89 a person
• Tight if you call toll-free numbers or abroad a lot, as included calling leaves those out
• Watch out: texts sent by workflows or bulk campaigns aren't included, and AI Review Assist is $9 a user on Team and Pro
• Pricey if you want the power dialer, which needs Pro at $49, or pay monthly, at $39 for Team

Pick Sonetel if

• Fits if you want local numbers in a few countries forwarded to your phone
• Works for small teams that want pay-as-you-go calling with no contract

Look elsewhere if

• Tight if you stay on Basic, because every number and call is charged and the bill follows the countries you pick
• Skip it if you want your business number shown on app calls without paying, as that needs a paid plan and verified identity
• Watch out: SMS is only available on some types of numbers
• Watch out: prices exclude VAT, and the default yearly rates are per user per month

JustCall

• Every self-serve plan needs at least 2 licenses, and Business needs at least 10.
• Included calling covers the region picked at signup and excludes toll-free, international and forwarded calls; texts sent by workflows or bulk campaigns are not included.
• AI Review Assist costs $9 per user on Team and Pro; it is included in Pro Plus.
• The AI Voice Agent is billed by the minute: the first 100 minutes are free, with volume rates down to $0.15 a minute.

Sonetel

• Basic charges separately for each number and for calls, so cost depends on the numbers and countries chosen.
• Showing your business number on outbound app calls needs a paid plan and verified identity.
• SMS is available only on some types of numbers.
• The page lists prices excluding VAT, and the yearly rates shown by default are per user per month.

JustCall

Numbers in 70+ countries

Local, mobile and toll-free numbers in more than 70 countries. Every account includes two standard numbers, and existing numbers can be ported in.

Shared SMS, MMS and WhatsApp inbox

A team inbox for texts and WhatsApp, with SMS workflows and bots. Bulk SMS campaigns start on the Pro plan.

IVR and call routing

Call menus on every plan; Pro adds intelligent routing, queue callback and advanced roles, and Business adds unlimited calling and SMS.

Sales dialers

A power dialer from Pro, and in SalesPro a dynamic dialer and a predictive dialer that rings up to 10 lines at once.

AI transcription and coaching

Unlimited AI transcription minutes on every plan under fair use. Pro Plus adds AI call scoring, real-time agent assist and sentiment analysis.

AI Voice Agent

An add-on that answers calls around the clock in 14 languages, books meetings, sends texts and hands callers to a person.

Sonetel

Numbers in many countries

Local, national and toll-free numbers can be rented in many countries, with existing numbers ported in. Prices start at $1.79 a month.

Calls in the app or forwarded

Calls ring in the iPhone and Android app or the web app, or forward to any phone. SMS works only on some number types.

Recording and AI call notes

Premium and Business record calls and add transcripts, written summaries, a 1 to 5 score for customer calls and suggested follow-up emails.

Voice menu and voicemail

Voice response menus route callers to people or teams. Voicemail arrives by email on every plan, transcribed and summarised on paid plans.

SIP trunking and API

A Communications API and SIP trunking are offered, with the per-minute trunk rate lower on higher plans.

JustCall

• Team$29

  per user / month, billed annually ($39 billed monthly)

  Minimum 2 licenses. Unlimited US and Canada calling and AI transcription (fair use), 500 SMS segments per license, IVR and 100+ integrations.

• Pro$49

  per user / month, billed annually ($69 billed monthly)

  Minimum 2 licenses. Adds 1,000 SMS segments per license, a power dialer, bulk SMS, queue callback, smart routing and Salesforce CTI.

• Pro Plus$89

  per user / month, billed annually ($109 billed monthly)

  Minimum 2 licenses. Adds AI Review Assist, an AI notetaker, SMS copilot, real-time agent assist, AI call scoring and sentiment analysis.

• BusinessCustom

  Minimum 10 licenses. Unlimited calling and SMS, single sign-on, an enterprise SLA, HIPAA compliance and a dedicated support line.

• SalesProCustom

  Minimum 2 licenses. A sales dialer suite with a predictive dialer of up to 10 lines, unlimited outbound calling and AI coaching.

Sonetel

• Basic$0

  No plan fee. Number subscriptions and call charges apply, 1,000 AI credits shared across the account, SMS-to-email, 2 GB of storage.

• Premium$9.95

  per user / month, billed annually ($13.95 billed monthly)

  1 free number per user, free calls to 40+ countries, 40% off other calls, recording, transcripts, summaries, voice menu, 1,000 AI credits.

• Business$29.95

  per user / month, billed annually ($39.95 billed monthly)

  5 free numbers per user, 50% off other calls, extended support, 5,000 AI credits a month and 1 TB of storage per user.

JustCall

• Annual discount

  Save up to 29% with annual billing

  JustCall's pricing page offers up to 29% off for paying annually: Team is $29 a month billed annually against $39 billed monthly.

Sonetel

• Annual discount

  Yearly billing lowers the monthly rate

  Premium is $9.95 a month billed yearly against $13.95 billed monthly, and Business is $29.95 against $39.95, according to the plan data on the pricing page.