CloudTalk vs Toky (2026): which should you pick?
As of Nov 12, 2026, CloudTalk grades higher than Toky: 2.4 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
CloudTalk grades higher on the free plan and features. Toky grades higher on value for money. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
CloudTalk
Cloud call center phone system with dialers and AI voice agents
Which one is for you
Pick CloudTalk if
- Fits if your team works call queues and wants a visual call flow
- Works for outbound teams that want a power or parallel dialer
Look elsewhere if
- Tight if you're on Starter and need texts or a CRM link, as both start on Essential
- Pricey if you add the extras: power dialer $15, parallel dialer $39, AI transcripts from $9 a person
- Not for you if you might leave early on yearly billing, a 12-month commitment with no refunds
- Watch out: numbers cost extra, from $6 a month for a US one, and Expert needs at least 3 users
- Pricey if you want AI Voice Agents, a separate purchase from $99 a month for 200 minutes
Pick Toky if
- Fits if you run a small call team that works from many kinds of device
- Works for teams that live in a CRM such as HubSpot or Pipedrive
Look elsewhere if
- Skip it if you want a trial before paying, as the pricing page states none
- Tight if you call a lot: outbound calls come from a prepaid balance, from $0.0111 a minute to landlines
- Pricey if you need recordings on the entry plan, which are charged per minute
- Watch out: Business has a 3-agent minimum, and Salesforce and API access need it
- Watch out: $20 is the annual price, and monthly billing is $25
How we grade them
| 2.4GPACloudTalkFair | 2.0GPATokyFair | |
|---|---|---|
| Value for money | D$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. | C$20 per agent a month billed annually, $25 monthly. That is about the category middle of $19, and metered extras come on top. |
| Free plan and trial | CA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. | FThe pricing page states no free trial and no free plan. |
| Features | BNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. | CNumbers, IVR, queues, dialing, monitoring, CRM links, reports and an API. On Entrepreneur recordings cost $0.003 a minute, and voicemail, monitoring and the dialer are charged per use. |
| Ease of use | CNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. | CNo store rating on record. Numbers, queues and CRM links all need setting up. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. | AWeb, Mac, Windows, Linux, iOS and Android, plus HubSpot, Pipedrive, Salesforce, Zoho, Zendesk, Slack, Front and Zapier and an API on Business. |
| Best for | call centers that route calls through queues | small call teams that pay per agent |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CloudTalk and Toky. How we grade
Price against what you get
CloudTalk starts at $25 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Toky starts at $20 a month for each person and scores 2.7.
CloudTalk scores higher, and starts $5 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, 5 score higher than CloudTalk for less, and 7 score higher than Toky for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- CloudTalk also covers transcription.
- Toky also covers workflow automation and call tracking.
At a glance
| CloudTalk | Toky | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $25 per user / month, billed annually ($34 billed monthly) | $20 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial with 50 AI Voice Agent minutes, no credit card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | CloudTalk | Toky |
| Price read from | cloudtalk.io | toky.co |
| Checked | Nov 2, 2026 | Nov 12, 2026 |
Worth knowing
CloudTalk
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Toky
- Business has a 3-agent minimum, and Salesforce needs that plan.
- On Entrepreneur, recordings, voicemail, call monitoring and the power dialer are charged per use, such as $0.003 a minute for recordings.
- Outbound calls are billed per minute from a prepaid balance, starting at $0.0111 a minute to landlines.
- The pricing page states no free trial.
Key features
CloudTalk
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
Toky
- Phone numbers
- Local, toll-free and SMS-capable numbers in the countries listed on the pricing page; US numbers are $4.00 a month each.
- IVR and call queues
- Phone trees, office hours, call queues, call forwarding and ring strategies such as round robin and ring all.
- Dialing and monitoring
- A power dialer, call monitoring and voicemail drop; on Entrepreneur these are billed per use, on Business they are included.
- Apps
- A web dialer, desktop apps for Windows, Mac and Linux, and Android and iOS apps.
- CRM integrations
- Connects to HubSpot, Pipedrive, Zoho CRM, Slack, Front and Zapier; Salesforce and Zendesk are premium integrations.
- Reports and API
- Basic reports on every plan, full reports and API access on Business, and a developer API for custom integrations.
Plans
CloudTalk
Starter$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
Toky
Entrepreneur$20
per agent / month, billed annually ($25 billed monthly)
Unlimited inbound calls, SMS, standard integrations and 1 local or toll-free US or Canada number. From 1 agent.
Business$25
per agent / month, billed annually ($35 billed monthly)
Adds Salesforce, unlimited call recordings, full reports and API access. From 3 agents.
EnterpriseCustom
SIP trunking, bring your own carrier, dialer bot, priority support and an account manager.
Ways to pay less
CloudTalk
- Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
Toky
- Annual discount
Save with annual billing
The pricing page shows $20 and $25 per agent a month when billed annually, against $25 and $35 billed monthly.
Common questions
Which is cheaper, CloudTalk or Toky?
As of Nov 12, 2026, Toky is cheaper to start with: $20 a month for each person, against $25 a month for each person for CloudTalk. CloudTalk starts at $25 per user / month, billed annually ($34 billed monthly), and Toky starts at $20 per agent / month, billed annually ($25 billed monthly).
Which has a free plan, CloudTalk or Toky?
As of Nov 12, 2026, neither CloudTalk nor Toky has a free plan. CloudTalk has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.