AiSensy vs DoubleTick (2026): which should you pick?

Pick AiSensy if

• Fits if you're a business in India marketing to customers on WhatsApp
• Works for online stores sending offers and cart reminders over WhatsApp

Look elsewhere if

• Pricey if you want bots, as chatbots and the AI agent are $80 and $50 a month on top
• Tight if you want to stay free, since broadcasting needs a paid plan
• Skip it if you need a big support team, as Basic and Pro come with 5 agent seats
• Watch out: Meta's per-message charges are prepaid into a separate balance, with no US figure on the dollar page
• Too light for Instagram, SMS or email marketing, as AiSensy is WhatsApp only

Pick DoubleTick if

• Fits if a team answers customers on WhatsApp all day
• Works for sales teams sending broadcasts to segments

Look elsewhere if

• Pricey if you are small: $170 a month for Starter and $308 for Pro + AI
• Tight if you need AI agents, roles, reports or the API, which are Pro + AI
• Skip it if you want a free plan, as only a 7-day trial exists
• Watch out: WhatsApp conversation charges are separate and vary by country
• Watch out: the pricing page was read from India, so dollar prices elsewhere were not confirmed

AiSensy

• Meta's per-message charges are prepaid into a separate balance at country rates, with no US figure on the USD page; the first 1,000 service replies a month are free.
• Chatbots ($80 a month) and the AI agent ($50 a month for 1,000 AI messages) are add-ons on top of any plan.
• The main pricing page is in rupees for India; dollar prices are on a separate international page.
• Agent seats are fixed by plan: 5 on Basic and Pro, 9 on Premium, with extra seats added on request.

DoubleTick

• WhatsApp conversation charges are separate from the plan and vary by country; the vendor lists them on its conversation-cost page.
• Starter has no AI agents, and roles and permissions, reports and the developer API need Pro + AI.
• The pricing page defaults to yearly billing; a Quarterly option exists but its prices were not shown in the page text read.
• The pricing page was read from India and shows dollar prices; whether they match what a US buyer sees was not confirmed.

AiSensy

Broadcasts and retargeting

Template campaigns to segments of unlimited contacts, from Basic, with scheduling, click tracking and budget analytics from Pro.

Click-to-WhatsApp ads manager

Run Meta ads that open a WhatsApp chat from inside AiSensy, on every plan including Free, with 1,000 free ad credits.

Shared team inbox

Multi-agent live chat with agent transfer and manager monitoring; Pro adds routing rules and custom agent assignment.

Chatbot add-on

A drag-and-drop builder for up to 5 keyword and rule-based flows, with WhatsApp cart and catalog steps, for $80 a month.

AI agent add-on

An AI agent that answers from a knowledge base and remembers past chats, for $50 a month including 1,000 AI messages.

Store integrations

Shopify and WooCommerce on paid plans, plus Razorpay, LeadSquared, WebEngage and webhook APIs.

DoubleTick

Unified team inbox

Many WhatsApp conversations in one inbox, with agent assignment; Starter includes 5 agents and Pro 10.

Bulk broadcasts

Send template messages to segmented contact lists, with broadcast analytics and Excel import and export.

AI agents and bot builder

A no-code builder for AI agents and bots. Pro + AI allows up to 10 AI agents with a 50 MB knowledge base.

AI co-pilot for agents

Suggested replies, reply drafting and flags for chats that await an answer, plus AI chat and call summaries.

Developer API and embedded SDK

The Pro plan adds a developer API, and an embedded SDK lets teams put the inbox inside their own CRM.

Mobile apps

The vendor links apps for iOS and Android alongside the web version.

AiSensy

• Free Forever$0

  WhatsApp API, live chat inbox, Meta ads with 1,000 free ad credits, 10 tags. Broadcasting needs a paid plan.

• Basic$40.50

  per month, billed annually ($45 billed monthly)

  Broadcasts and retargeting at 40 messages a second, 1 owner and 5 agents, 2 segments, Shopify and WooCommerce, template APIs.

• Pro$89.10

  per month, billed annually ($99 billed monthly)

  Adds a campaign scheduler, click tracking, smart agent routing, 10 segments, user access control and failed-message retry.

• Premium$269.10

  per month, billed annually ($299 billed monthly)

  Adds 250 messages a second, 9 agents, number masking, downloadable reports, a webhook and priority support.

• Unlimited$809.10

  per month, billed annually ($899 billed monthly)

  Sold through sales. Up to 200 agents, 1,000 messages a second, 3 webhooks and a dedicated account manager.

• EnterpriseCustom

  For 500,000+ messages a month: custom throughput, SSO and audit logs, SLA-backed support and custom contracts.

DoubleTick

• Starter$170

  per month, billed yearly ($2,039)

  Team inbox with 5 agents included, bulk broadcasts, customer segments, catalogs and 10 custom contact fields. No AI agents.

• Pro + AI$308

  per month, billed yearly ($3,694)

  Team inbox with 10 agents included, roles and permissions, developer API, reports, up to 10 AI agents and 3,500 AI credits a month.

• Enterprise + AICustom

  Up to 50 AI agents, 20,000 AI credits a month, complex journeys and custom integrations, with pricing per agent set by the vendor.

AiSensy

• Annual discount

  Save 10% with yearly or 5% with quarterly billing

  AiSensy's USD pricing page takes 10% off for yearly billing and 5% for quarterly: Basic is $486 a year against $45 a month.

DoubleTick

No public discounts listed.