Aircall vs CloudCall (2026): which should you pick?
As of Nov 13, 2026, Aircall grades higher than CloudCall: 2.6 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Aircall grades higher on the free plan, features and ease of use. CloudCall grades higher on value for money. They get the same grade on platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Aircall
Cloud phone system for sales and support teams, with AI voice agents
CloudCall
Business calling and texting that logs to your recruiting CRM
Which one is for you
Pick Aircall if
- Fits if every call needs to land in Salesforce, HubSpot or Zendesk on its own
- Works for three or more people answering the same support or sales lines
Look elsewhere if
- Not for you if you're on your own, as the minimum is 3 licenses, $90 a month
- Pricey if you want call summaries, which need Professional at $50 a license
- Tight if you call abroad a lot, since international calls cost extra below Enterprise
- Watch out: monthly billing gives up the 25% annual saving, and each extra number is $6 a month
- Pricey if you add AI Assist Pro at $49, Analytics+ at $15 or WhatsApp at $10 a seat a month
Pick CloudCall if
- Fits if you are a recruiting team living in an ATS such as Bullhorn
- Works for sales teams that want calls and texts logged to the CRM
Look elsewhere if
- Tight if you are under 5 people: there is a 5-user seat minimum
- Pricey if you want AI summaries, coaching or dialers: they start on the $24 plan
- Watch out: seat cuts and downgrades happen only at contract renewal
- Watch out: calls to other countries and extra texts are add-ons from $14 a seat
- Not for you if you want a free plan or trial, as none is listed
How we grade them
| 2.6GPAAircallGood | 2.0GPACloudCallFair | |
|---|---|---|
| Value for money | D$30 a head for five on Essentials, billed yearly, which puts it in this category's dearest tenth ($29 and up). There's a 3-license minimum, so even one person pays $90 a month. Summaries and the power dialer need Professional at $50. | C$15 to $35 a user a month on yearly billing, with the middle of the category at $19. |
| Free plan and trial | CThere's a free trial with 100 AI Voice Agent minutes, but the listing doesn't give its length or say whether it needs a card. No free plan. | FNo free plan or trial on the pricing page. |
| Features | BA shared call inbox, phone menus and queues, recording with AI transcripts on every plan, 50 AI Voice Agent minutes a month, and a power dialer on Professional. It covers the whole job for a calling team. | CCRM and ATS logging, texting and dialers, with summaries, coaching and the power dialer held back for dearer plans. |
| Ease of use | B4.5 from about 340 App Store ratings, which is not many ratings for a phone app. | CNo store rating on record, and you connect a CRM or ATS to get its main value. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone, Android and a Chrome extension, with 250+ integrations such as Salesforce, HubSpot, Zendesk and Intercom, plus APIs and webhooks. | AWeb, Mac, Windows, iPhone, Android and a browser extension, with CRM integrations. |
| Best for | sales and support teams that log calls in a CRM | calling that logs to a recruiting or sales CRM |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aircall and CloudCall. How we grade
Price against what you get
Aircall starts at $30 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. CloudCall starts at $15 a month for each person and scores 2.7.
Aircall scores higher, and starts $15 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, 1 scores higher than Aircall for less, and 1 scores higher than CloudCall for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Aircall also covers transcription, shared inbox and AI support agent.
At a glance
| Aircall | CloudCall | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $30 per license / month, billed annually | $15 per user / month, billed annually ($20 billed monthly) |
| Free plan | None | None |
| Free trial | Free trial with 100 AI Voice Agent minutes at sign-up; its length is not stated | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Aircall | CloudCall |
| Price read from | aircall.io | cloudcall.com |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Aircall
- Essentials and Professional need at least 3 licenses; Enterprise starts at 25.
- The page lists annual prices; monthly billing gives up the stated 25% annual saving.
- One local or toll-free number is included; each extra number is $6 a month, and international calls on Essentials and Professional cost extra.
- Add-ons include AI Assist Pro at $49, Analytics+ at $15 and WhatsApp at $10 per seat a month; extra AI Voice Agent minutes cost $175 for 500.
CloudCall
- A 5-user seat minimum applies, and seat reductions and downgrades are only available at contract renewal.
- Starter's unlimited calling excludes premium numbers; calls to other countries need a plan with more countries or an add-on.
- Add-ons cost extra: 25 countries is $14 per user / month annually, 200 countries is $30, and 2,000 more US and Canada texts is $16.99.
- The pricing page shows US dollar and UK pound prices together, and per-user text allowances differ by region.
Key features
Aircall
- Shared call inbox
- Calls and texts land in a shared inbox where teammates assign them, comment on them and see shared contacts, with ring groups and extensions.
- Call routing
- Keypad menus, business-hours and date rules and call queues on every plan. Professional adds smart routing by CRM owner and queue callback.
- Recording and AI transcripts
- Calls and voicemails are recorded and transcribed on every plan. Summaries, sentiment and key topics come with Professional.
- AI Voice Agents
- AI agents answer calls in 38 languages, handle FAQs, book meetings and hand off to staff. Each plan includes 50 minutes a month; more are sold in bundles.
- Outbound tools
- Professional adds a Power Dialer that works through up to 1,000 imported numbers, voicemail drop and outbound calling campaigns.
- 250+ integrations
- Calls sync to CRMs and help desks such as Salesforce, HubSpot, Zendesk and Intercom, with APIs and webhooks for custom work.
CloudCall
- CRM and ATS integration
- Calls, contacts and messages sync with supported CRMs such as Bullhorn, Salesforce, Vincere, JobDiva and LaborEdge. Pro and Advanced plans list this feature.
- AI call summaries
- Pro and Advanced plans give full call transcriptions and AI summaries; Advanced syncs the summary to the CRM record.
- Live call coaching
- Supervisors can monitor, whisper and barge on live calls from the Pro plan up.
- Outbound dialing tools
- Power dialer, voicemail drop, local presence, call queues and campaign management are part of the Advanced plan.
- Apps on every device
- Desktop apps for Mac and Windows, iOS and Android apps, and a Chrome extension for click-to-call and click-to-SMS.
Plans
Aircall
Essentials$30
per license / month, billed annually
3-license minimum. Unlimited US and Canada calls, SMS and MMS, a shared inbox, recordings with AI transcripts, IVR and 50 AI Voice Agent minutes a month.
Professional$50
per license / month, billed annually
3-license minimum. Adds AI call summaries, smart routing and queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access.
EnterpriseCustom
For 25 licenses or more. Adds unlimited global calls, SSO and SCIM, HIPAA compliance, an enterprise SLA and prioritized support.
CloudCall
o1 Starter$15
per user / month, billed annually ($20 billed monthly)
Essential calling and texting with unlimited US and Canada calling, 3 months of call storage and Azure or Google sign-on.
o1 Pro$24
per user / month, billed annually ($33 billed monthly)
Adds AI call summaries, monitor, whisper and barge, team administration, 6 months of call storage and calls to 13 more countries.
o1 Advanced$35
per user / month, billed annually ($45 billed monthly)
Adds summaries synced to the CRM, voicemail drop, power dialer, campaign management, 12 months of storage and 25 countries.
Ways to pay less
Aircall
- Annual discount
Save 25% by paying annually
Aircall's pricing page states that annual billing costs 25% less than monthly billing, with the 3-license minimum either way.
CloudCall
No public discounts listed.
Common questions
Which is cheaper, Aircall or CloudCall?
As of Nov 13, 2026, CloudCall is cheaper to start with: $15 a month for each person, against $30 a month for each person for Aircall. Aircall starts at $30 per license / month, billed annually, and CloudCall starts at $15 per user / month, billed annually ($20 billed monthly).
Which has a free plan, Aircall or CloudCall?
As of Nov 13, 2026, neither Aircall nor CloudCall has a free plan. Aircall has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.