Ooma Office vs Unitel Voice
We give Ooma Office a 2.4 GPA and Unitel Voice a 2.2, out of 4.0. Ooma Office grades higher on features and ease of use. Unitel Voice grades higher on value for money. They get the same grade on the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Ooma Office
Small business phone system with a virtual receptionist, no contract
Unitel Voice
Virtual phone system for small US businesses with flat monthly plans
How we grade them
| 2.4GPAOoma OfficeFair | 2.2GPAUnitel VoiceFair | |
|---|---|---|
| Value for money | C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. | ATeam is $13.99 a month billed yearly with unlimited users on its plan card, about $2.80 a head for five. Want desktop softphones? Office is $20.99 for 3 users plus $9.99 each, about $8.19 a head. On your own, Solo is $6.99. |
| Free plan and trial | FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. | FNo free plan and no free trial. Every plan has a 30-day money-back guarantee and no contract, but a refund isn't a trial. |
| Features | BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. | CAn auto attendant, extensions, ring groups, business-hours routing, voicemail transcripts and unlimited calls and texts. It does the virtual phone job fully, but recording, conference calls and extra numbers are add-ons, and there are no integrations. |
| Ease of use | A4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here. | CNo App Store rating on record. Greetings, extensions and routing get set up in a web dashboard before the phones are much use. |
| Platforms and integrations | BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. | BiPhone and Android apps and a web dashboard, with desktop softphones and desk phones on Office. No integrations on record. |
| Best for | small offices with desk phones and no contract | a cheap auto attendant for small US businesses |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Ooma Office and Unitel Voice. How we grade
Price against what you get
Ooma Office starts at $19.95 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Unitel Voice starts at $6.99 a month and scores 2.3.
Ooma Office scores higher, and starts $12.96 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Ooma Office for less, and none scores higher than Unitel Voice for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Ooma Office starts at $19.95 per user / month, no contract. Unitel Voice starts at $6.99 per month for 1 user, billed yearly ($9.99 billed monthly).
- Only Ooma Office lists macOS and Windows apps.
- Only Ooma Office lists a browser extension.
- Only Unitel Voice lists a web app.
- Ooma Office also covers team chat and video calls.
At a glance
| Ooma Office | Unitel Voice | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $19.95 per user / month, no contract | $6.99 per month for 1 user, billed yearly ($9.99 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Ooma, Inc. | Unitel Voice, LLC |
| Price read from | ooma.com | signup.unitelvoice.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Ooma Office
- Small offices that want desk phones without a long contract
- Shops and practices that rely on a virtual receptionist
- Businesses calling Canada and Mexico as well as the US
Unitel Voice
- Solo owners who want a business number on their cell phone
- Small US teams that want a professional auto attendant
- Offices that want desk phones without a per-seat plan
Worth knowing
Ooma Office
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Unitel Voice
- Texting needs carrier registration: $19.50 one-time and $1.50 a month, paid to the registry and carriers.
- Call recording, conference calling, CNAM, extra numbers and 911 calling are add-ons on every plan.
- Desktop softphones, desk phones and team messaging are only on Office, which includes 3 users; more users are $9.99 a month each.
- There is no free trial, but every plan has a 30-day money-back guarantee and no contract.
Key features
Ooma Office
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Unitel Voice
- Toll-free, local and vanity numbers
- A toll-free, local or vanity number on every plan, number porting, and extra numbers or direct-dial numbers as add-ons.
- Auto attendant and call routing
- Menu greetings, extensions, ring groups, call scheduling by business hours and holidays, on-hold music and call blocking.
- Unlimited calling and texting
- No per-minute charges on any plan. Texting is unlimited once the business has registered with the carriers' Campaign Registry.
- Voice Talent Studio
- Greetings recorded with a choice of AI or professional human voices, free with every plan.
- Mobile apps and online dashboard
- iPhone and Android apps for calls and texts from a personal phone, and a web dashboard to manage greetings, extensions, routing and users.
- Softphones and desk phones
- The Office plan adds desktop softphones and VoIP desk phones, which Unitel Voice sells at cost and ships preconfigured.
Plans
Ooma Office
Essentials$19.95
per user account / month, no contract
Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.
Pro$24.95
per user account / month, no contract
Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.
Pro Plus$29.95
per user account / month, no contract
Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.
EnterpriseCustom
Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.
Unitel Voice
Solo$6.99
per month for 1 user, billed yearly ($9.99 billed monthly)
1 toll-free or local number, unlimited calling and texting, an auto attendant with custom greetings, voicemail with transcription and the mobile app.
Team$13.99
per month, billed yearly ($19.99 billed monthly)
Unlimited users, per the plan card. Adds unlimited employee and department extensions, ring groups with custom routing, live call transfer and unlimited voicemail boxes.
Office$20.99
per month for up to 3 users, billed yearly ($29.99 billed monthly)
Adds desktop softphones, VoIP desk phones, team presence and team messaging. More users cost $9.99 each a month.
Ways to pay less
Ooma Office
- Other savings
Free IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
Unitel Voice
- Annual discount
Save 30% with yearly billing
Unitel Voice's plan page offers about 30% off for yearly billing: Solo is $84 a year ($6.99 a month) against $9.99 monthly.
