Drag vs Sortd (2026): which should you pick?
As of Nov 12, 2026, Drag grades higher than Sortd: 2.4 against 2.0 out of 4.0.
Checked Oct 6, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Drag grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Drag
Shared inbox for Gmail teams with kanban boards and built-in AI
Sortd
Kanban boards and shared inboxes that run inside Gmail
Which one is for you
Pick Drag if
- Fits if your team shares support@ or sales@ in Gmail and keeps tripping over each other's replies
- Works for teams that track email as cards moving across a board
Look elsewhere if
- Skip it if your team is on Outlook, because Drag is built on Gmail and Google Workspace
- Tight if you want AI on Starter, which includes no AI credits, while Plus stops at 1,000 a seat a month
- Pricey if you need WhatsApp, SLA rules, round-robin or the API, as those sit on Pro at $24 a user
- Watch out: there's no free plan, only a 7-day trial before you pay
- Tight if you're on Starter, with 10 automation rules and 3 months of reporting
Pick Sortd if
- Fits if your team already lives in Gmail and wants shared boards there
- Works for small teams that run sales or support out of a shared inbox
Look elsewhere if
- Skip it if you use Outlook or any inbox that is not Gmail
- Tight if your team is bigger than 10, as Starter stops there and Essentials at 20
- Pricey if you want AI triage and CRM pipelines, which sit on the $16 and $22 plans
- Watch out: Business Plus is marked upcoming and some AI features say launching soon
- Watch out: the free trial is 7 days
How we grade them
| 2.4GPADragFair | 2.0GPASortdFair | |
|---|---|---|
| Value for money | CStarter is $12 a user a month billed yearly, $16 monthly, against an $8 middle for email tools here. Boards, assignments, notes and templates are on it, but AI credits start on Plus at $18 and the API, WhatsApp and SLA rules wait for Pro at $24. | CStarter is $10 a user a month on annual billing, between the $7 middle and the $14 dearer quarter. Annual and monthly differ by about 40%, and the higher plans go to $22. |
| Free plan and trial | CNo free plan. The trial is 7 days with no card, and it opens every Pro feature with 1,000 AI credits per seat. After that you pick a paid plan. | C7-day free trial with no card needed. There is no free plan. |
| Features | CThe shared-inbox job is done fully: boards in kanban, list or preview view, cards with owners, tags and due dates, notes with @mentions, shared drafts, collision detection and Varley's drafting. But it's a layer over Gmail, not a mail app, and AI is rationed in credits with none at all on Starter. | CBoards, shared inboxes, automations and CRM pipelines. The listing shows Gmail only, and Starter allows 2 shared mailboxes and 5 rules. |
| Ease of use | CNo rating on record. The extension puts it inside Gmail and the mail never moves, but a team still has to lay out boards, stages and automation rules first. | CNo store rating on record. You install an extension and build your own boards and rules, so there is a learning curve. |
| Platforms and integrations | AA Chrome extension inside Gmail plus web, Mac, Windows, iPhone and Android apps. Google Calendar, Drive, WhatsApp and Zapier are connected, and Pro adds a REST API and an MCP server with 47 tools. | CWeb and a Chrome extension, tied to Gmail. Zapier, Google Calendar and Drive are listed, but there is no app of its own. |
| Best for | Gmail teams who want email as a kanban board | kanban boards inside Gmail |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Drag and Sortd. How we grade
Price against what you get
Drag starts at $12 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Sortd starts at $10 a month for each person and scores 2.0.
Drag scores higher, and starts $2 a month higher: the question is whether the extra is worth that to you. Of the other email apps on the chart, 8 score higher than Drag for less, and 38 score higher than Sortd for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Drag also covers templates and AI agents.
At a glance
| Drag | Sortd | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $12 per user / month, billed yearly | $10 per user / month, billed annually ($14 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day free trial with every Pro feature and 1,000 AI credits per seat, no credit card required | 7-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | DragApp.com Ltd. | Sortd |
| Price read from | dragapp.com | sortd.com |
| Checked | Oct 6, 2026 | Nov 12, 2026 |
Worth knowing
Drag
- It is built on Gmail and Google Workspace: shared inboxes are Gmail addresses or Google Groups, and sign-in runs through Google.
- There is no free plan; the 7-day trial is followed by a paid plan.
- AI is metered in credits. Starter includes none, Plus 1,000 per seat a month and Pro 2,000, and extra credits are sold from $10.
- WhatsApp, Varley Agents, the API and MCP server, SLA rules and round-robin assignment need Pro at $24 per user / month, billed yearly.
Sortd
- It works only with Gmail, as a Chrome extension; it is not a separate email app or a service for other providers.
- Starter caps at 10 users, 5 shared boards and 6 months of history; Essentials caps at 20 users.
- Business Plus is marked upcoming and some of its AI features are labeled launching soon.
- Annual and monthly billing differ by about 40%, and the plan limits above rise with each tier.
Key features
Drag
- Shared inbox boards
- A shared address becomes a board with kanban, list and preview views, where each email is a card with an owner, a status, tags and a due date. The emails themselves stay in Gmail.
- Assignments, notes and shared drafts
- Teammates assign emails, chat with @mentions on a thread, write shared drafts and reply as collaborators. Collision detection is included on every plan.
- Varley AI
- Copilot answers questions about the inbox and proposes actions to approve, Assists draft, summarize and classify mail, and on Pro, Agents resolve conversations or hand them to a person.
- Automations
- Rules route, tag and assign incoming mail. Starter allows 10 rules and the higher plans are unlimited; round-robin assignment, business hours and SLA rules are on Pro.
- Help center, live chat and WhatsApp
- A public help center and live chat, which is in early access, are on every plan. Pro adds WhatsApp conversations that sit beside email on the same boards.
- API and MCP server
- Pro includes a REST API and an MCP server with 47 tools, so assistants such as Claude, ChatGPT, Gemini, Microsoft Copilot or Cursor can work in the inbox.
Sortd
- Drag-and-drop email boards
- Drag messages from the Gmail inbox into a board with kanban, table, deadline and day planner views; Starter has kanban and planner only.
- Shared inboxes and boards
- Team mailboxes such as support@ or sales@, with owners, mentions and shared contacts; the number of inboxes grows with the plan.
- AI triage
- Essentials tags threads as to respond or awaiting, and Business adds urgency and sentiment tags and content-based assignment.
- Automations
- Rules for moving and assigning email: 5 on Starter, 20 on Essentials and unlimited on Business.
- CRM pipelines and fields
- Business adds built-in pipelines, SLA rules, a team contact manager and advanced custom fields.
- Gmail mail merge and calendar
- Gmail mail merge works on every plan, and Essentials adds Google Calendar integration and email tracking.
Plans
Drag
Starter$12
per user / month, billed yearly ($16 billed monthly)
Shared inboxes in Gmail, boards, assignments, templates, notes, a help center and live chat. 10 automation rules, 3-month reporting, no AI credits included.
Plus$18
per user / month, billed yearly ($22 billed monthly)
Adds Varley's Copilot, Intelligence and six AI assists with 1,000 AI credits per seat a month, unlimited automation rules, email sequences and custom views.
Pro$24
per user / month, billed yearly ($30 billed monthly)
Adds the WhatsApp channel, Varley Agents, API and MCP access, SLA rules, round-robin assignment, custom fields and roles, and 2,000 AI credits per seat.
Sortd
Starter$10
per user / month, billed annually ($14 billed monthly)
Drag-and-drop boards, 2 shared mailboxes, 5 shared boards, 5 automation rules; up to 10 users and 6 months of history.
Essentials$16
per user / month, billed annually ($22 billed monthly)
Adds AI Smart Status, 10 shared inboxes, unlimited boards, email tracking and 20 rules; up to 20 users, 2 years of history.
Business$22
per user / month, billed annually ($28 billed monthly)
Adds AI risk management, CRM pipelines, SLA rules, Zapier and data export; unlimited users, inboxes and history.
Business Plus$29
per user / month, billed annually ($39 billed monthly)
Listed as upcoming, with concierge onboarding, a success manager and AI follow-up drafts; sold through sales.
Ways to pay less
Drag
- Annual discount
Save up to 25% with yearly billing
The pricing page shows Starter at $12 a user a month billed yearly against $16 monthly, Plus at $18 against $22, and Pro at $24 against $30.
- Nonprofit
Program for non-profits and NGOs
The pricing FAQ says Drag runs a dedicated program for non-profits and NGOs, arranged by contacting its team. The size of the discount is not published.
- Education
Program for educational institutions
The same program covers educational institutions, again on request by email and without a published discount.
Sortd
- Annual discount
Save up to 40% with yearly billing
The pricing page marks yearly billing as saving up to 40%; the monthly-billed prices are $14, $22, $28 and $39 against $10, $16, $22 and $29.
Common questions
Which is cheaper, Drag or Sortd?
As of Nov 12, 2026, Sortd is cheaper to start with: $10 a month for each person, against $12 a month for each person for Drag. Drag starts at $12 per user / month, billed yearly, and Sortd starts at $10 per user / month, billed annually ($14 billed monthly).
Which has a free plan, Drag or Sortd?
As of Nov 12, 2026, neither Drag nor Sortd has a free plan. Both have a free trial.
Which platforms do Drag and Sortd run on?
As of Nov 12, 2026, only Drag lists macOS, Windows, iOS and Android apps. Both list a web app and a browser extension. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.