Hiver vs Sortd (2026): which should you pick?
As of Nov 12, 2026, Hiver grades higher than Sortd: 2.2 against 2.0 out of 4.0.
Checked Oct 5, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Hiver grades higher on features and platforms. Sortd grades higher on value for money. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Hiver
Shared inbox and AI help desk that runs inside Gmail or standalone
Sortd
Kanban boards and shared inboxes that run inside Gmail
Which one is for you
Pick Hiver if
- Fits if your support team wants to keep working inside Gmail
- Works for teams whose requests come in by email, chat, Slack and voice and need one queue, on Omni
Look elsewhere if
- Skip it if you work alone, as every plan starts at 2 seats, then 5, then steps of 5
- Pricey if you need SLAs, CSAT surveys, the customer portal or the API, which start on Pro at $55 a user
- Not for you if you want a free plan, because the 7-day trial is all there is and the account is suspended after
- Watch out: SSO, HIPAA-compliant handling and custom roles are Elite only, at $85 a user
- Watch out: voice on Hiver Omni is an add-on at $30 per voice seat a month
Pick Sortd if
- Fits if your team already lives in Gmail and wants shared boards there
- Works for small teams that run sales or support out of a shared inbox
Look elsewhere if
- Skip it if you use Outlook or any inbox that is not Gmail
- Tight if your team is bigger than 10, as Starter stops there and Essentials at 20
- Pricey if you want AI triage and CRM pipelines, which sit on the $16 and $22 plans
- Watch out: Business Plus is marked upcoming and some AI features say launching soon
- Watch out: the free trial is 7 days
How we grade them
| 2.2GPAHiverFair | 2.0GPASortdFair | |
|---|---|---|
| Value for money | DGrowth is $25 a user a month billed annually, $35 monthly, which is the start of this category's dearest tenth and three times its $8 middle, from 2 seats up. SLAs, CSAT, the customer portal and the API all wait for Pro at $55, and voice on Omni is another $30 a seat. | CStarter is $10 a user a month on annual billing, between the $7 middle and the $14 dearer quarter. Annual and monthly differ by about 40%, and the higher plans go to $22. |
| Free plan and trial | CNo free plan. The trial is 7 days of the Elite plan with no credit card, and the account is suspended when it ends unless you choose a paid plan. | C7-day free trial with no card needed. There is no free plan. |
| Features | BShared inboxes where every conversation has an owner, tags, private notes and a history, with ticketing, rule-based automations, analytics, AI agents that pause for approval on sensitive actions and a copilot that drafts and summarizes. Omni puts chat, Slack, voice and WhatsApp in the same queue. | CBoards, shared inboxes, automations and CRM pipelines. The listing shows Gmail only, and Starter allows 2 shared mailboxes and 5 rules. |
| Ease of use | CNo rating on record. The Gmail extension means no new inbox to learn and 24/7 support comes with Growth, but a team still has shared inboxes, tags, automations and routing to set up, and the AI agents need connecting to your systems. | CNo store rating on record. You install an extension and build your own boards and rules, so there is a learning curve. |
| Platforms and integrations | BWeb, a Chrome extension for Gmail, and iPhone and Android apps, with no desktop app. It connects to Slack, Salesforce, Shopify, Jira, Linear, Asana and Notion, and API access starts on Pro. Hiver in Gmail needs a Gmail or Google Workspace account. | CWeb and a Chrome extension, tied to Gmail. Zapier, Google Calendar and Drive are listed, but there is no app of its own. |
| Best for | a help desk your team runs from Gmail | kanban boards inside Gmail |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Hiver and Sortd. How we grade
Price against what you get
Hiver starts at $25 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Sortd starts at $10 a month for each person and scores 2.0.
Hiver scores higher, and starts $15 a month higher: the question is whether the extra is worth that to you. Of the other email apps on the chart, 10 score higher than Hiver for less, and 38 score higher than Sortd for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Hiver also covers AI agents and reports.
- Sortd also covers tasks and kanban boards.
At a glance
| Hiver | Sortd | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $25 per user / month, billed annually ($35 billed monthly) | $10 per user / month, billed annually ($14 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day free trial of the Elite plan, no credit card required | 7-day free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Hiver Inc. | Sortd |
| Price read from | hiverhq.com | sortd.com |
| Checked | Oct 5, 2026 | Nov 12, 2026 |
Worth knowing
Hiver
- There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
- All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
- SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
- Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.
Sortd
- It works only with Gmail, as a Chrome extension; it is not a separate email app or a service for other providers.
- Starter caps at 10 users, 5 shared boards and 6 months of history; Essentials caps at 20 users.
- Business Plus is marked upcoming and some of its AI features are labeled launching soon.
- Annual and monthly billing differ by about 40%, and the plan limits above rise with each tier.
Key features
Hiver
- Shared inbox and ticketing
- Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- Inside Gmail or standalone
- Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- AI Agents
- AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- AI Copilot
- Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.
- Automations and routing
- Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.
- Analytics, SLAs and CSAT
- Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.
Sortd
- Drag-and-drop email boards
- Drag messages from the Gmail inbox into a board with kanban, table, deadline and day planner views; Starter has kanban and planner only.
- Shared inboxes and boards
- Team mailboxes such as support@ or sales@, with owners, mentions and shared contacts; the number of inboxes grows with the plan.
- AI triage
- Essentials tags threads as to respond or awaiting, and Business adds urgency and sentiment tags and content-based assignment.
- Automations
- Rules for moving and assigning email: 5 on Starter, 20 on Essentials and unlimited on Business.
- CRM pipelines and fields
- Business adds built-in pipelines, SLA rules, a team contact manager and advanced custom fields.
- Gmail mail merge and calendar
- Gmail mail merge works on every plan, and Essentials adds Google Calendar integration and email tracking.
Plans
Hiver
Growth$25
per user / month, billed annually ($35 billed monthly)
Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.
Pro$55
per user / month, billed annually ($65 billed monthly)
Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.
Elite$85
per user / month, billed annually ($95 billed monthly)
Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.
Sortd
Starter$10
per user / month, billed annually ($14 billed monthly)
Drag-and-drop boards, 2 shared mailboxes, 5 shared boards, 5 automation rules; up to 10 users and 6 months of history.
Essentials$16
per user / month, billed annually ($22 billed monthly)
Adds AI Smart Status, 10 shared inboxes, unlimited boards, email tracking and 20 rules; up to 20 users, 2 years of history.
Business$22
per user / month, billed annually ($28 billed monthly)
Adds AI risk management, CRM pipelines, SLA rules, Zapier and data export; unlimited users, inboxes and history.
Business Plus$29
per user / month, billed annually ($39 billed monthly)
Listed as upcoming, with concierge onboarding, a success manager and AI follow-up drafts; sold through sales.
Ways to pay less
Hiver
- Annual discount
$10 less per user a month with annual billing
On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.
- Nonprofit
Discounted pricing for qualified nonprofits
The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.
Sortd
- Annual discount
Save up to 40% with yearly billing
The pricing page marks yearly billing as saving up to 40%; the monthly-billed prices are $14, $22, $28 and $39 against $10, $16, $22 and $29.
Common questions
Which is cheaper, Hiver or Sortd?
As of Nov 12, 2026, Sortd is cheaper to start with: $10 a month for each person, against $25 a month for each person for Hiver. Hiver starts at $25 per user / month, billed annually ($35 billed monthly), and Sortd starts at $10 per user / month, billed annually ($14 billed monthly).
Which has a free plan, Hiver or Sortd?
As of Nov 12, 2026, neither Hiver nor Sortd has a free plan. Both have a free trial.
Which platforms do Hiver and Sortd run on?
As of Nov 12, 2026, only Hiver lists iOS and Android apps. Both list a web app and a browser extension. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.