Missive vs Sortd (2026): which should you pick?

Pick Missive if

• Fits if a small team shares support@ or sales@ and keeps forwarding emails to each other
• Works for businesses that also talk to customers over SMS, WhatsApp or live chat

Look elsewhere if

• Tight if you're on Starter, which stops at 5 users and has no rules, integrations, API or AI assistant
• Not for you if you're a nonprofit or school hoping for a discount, as Missive says it offers none
• Pricey if you need SAML single sign-on or IP restriction, which are only on Business at $36 a user
• Watch out: there's no free plan after the 30-day trial, and yearly plans aren't refundable
• Tight if your team grows past 50 users, as Productive stops there and only Business has no cap

Pick Sortd if

• Fits if your team already lives in Gmail and wants shared boards there
• Works for small teams that run sales or support out of a shared inbox

Look elsewhere if

• Skip it if you use Outlook or any inbox that is not Gmail
• Tight if your team is bigger than 10, as Starter stops there and Essentials at 20
• Pricey if you want AI triage and CRM pipelines, which sit on the $16 and $22 plans
• Watch out: Business Plus is marked upcoming and some AI features say launching soon
• Watch out: the free trial is 7 days

Missive

• There is no free plan; once the 30-day trial ends a paid plan is required.
• Starter is limited to 5 users and leaves out integrations, rules, API access, the AI assistant and analytics.
• SAML single sign-on and IP restriction are only available on Business.
• Missive says it offers no discounts for students, nonprofits or schools, and yearly plans are not refundable.

Sortd

• It works only with Gmail, as a Chrome extension; it is not a separate email app or a service for other providers.
• Starter caps at 10 users, 5 shared boards and 6 months of history; Essentials caps at 20 users.
• Business Plus is marked upcoming and some of its AI features are labeled launching soon.
• Annual and monthly billing differ by about 40%, and the plan limits above rise with each tier.

Missive

Shared inboxes and team spaces

Team inboxes sit next to personal accounts, grouped into team spaces. Conversations can be assigned to a person or a team, with controls over who sees what.

Internal discussion in threads

Teammates talk about an email in an internal conversation attached to the thread, so nothing has to be forwarded or CC'd.

Collaborative drafting

Several people can write the same reply together in real time before it is sent.

Rules and automations

Automate repetitive handling such as assigning or tagging with up to 1,000 rules. Rules are available from the Productive plan.

Multi-channel inbox

Email from Gmail, Microsoft 365, iCloud or any IMAP account appears alongside SMS, WhatsApp, Messenger, Instagram and live chat conversations.

AI assistant and integrations

An AI assistant drafts and translates replies and can pull context from connected tools over MCP. It comes with Productive, along with 25+ app integrations and the API.

Sortd

Drag-and-drop email boards

Drag messages from the Gmail inbox into a board with kanban, table, deadline and day planner views; Starter has kanban and planner only.

Shared inboxes and boards

Team mailboxes such as support@ or sales@, with owners, mentions and shared contacts; the number of inboxes grows with the plan.

AI triage

Essentials tags threads as to respond or awaiting, and Business adds urgency and sentiment tags and content-based assignment.

Automations

Rules for moving and assigning email: 5 on Starter, 20 on Essentials and unlimited on Business.

CRM pipelines and fields

Business adds built-in pipelines, SLA rules, a team contact manager and advanced custom fields.

Gmail mail merge and calendar

Gmail mail merge works on every plan, and Essentials adds Google Calendar integration and email tracking.

Missive

• Starter$14

  per user / month, billed yearly ($18 billed monthly)

  Up to 5 users. Email, SMS and social accounts, team spaces and inboxes, conversations and tasks. No rules or integrations.

• Productive$24

  per user / month, billed yearly ($30 billed monthly)

  Up to 50 users. Adds integrations, rules and automations, the AI assistant, basic analytics, and API and MCP access.

• Business$36

  per user / month, billed yearly ($45 billed monthly)

  Unlimited users. Adds SAML single sign-on, IP restriction, advanced analytics and personalized team onboarding.

Sortd

• Starter$10

  per user / month, billed annually ($14 billed monthly)

  Drag-and-drop boards, 2 shared mailboxes, 5 shared boards, 5 automation rules; up to 10 users and 6 months of history.

• Essentials$16

  per user / month, billed annually ($22 billed monthly)

  Adds AI Smart Status, 10 shared inboxes, unlimited boards, email tracking and 20 rules; up to 20 users, 2 years of history.

• Business$22

  per user / month, billed annually ($28 billed monthly)

  Adds AI risk management, CRM pipelines, SLA rules, Zapier and data export; unlimited users, inboxes and history.

• Business Plus$29

  per user / month, billed annually ($39 billed monthly)

  Listed as upcoming, with concierge onboarding, a success manager and AI follow-up drafts; sold through sales.

Missive

• Annual discount

  20% off with yearly billing

  Billed yearly, Starter is $14 per user a month instead of $18, Productive $24 instead of $30 and Business $36 instead of $45. Missive states the yearly saving as 20%.

Sortd

• Annual discount

  Save up to 40% with yearly billing

  The pricing page marks yearly billing as saving up to 40%; the monthly-billed prices are $14, $22, $28 and $39 against $10, $16, $22 and $29.