Front vs Spike

Front

• Support and operations teams working shared addresses at volume
• Companies that want email, chat, SMS and WhatsApp in one team inbox
• Teams that need ticketing, rules and reporting on top of email

Spike

• People who prefer chat-style conversations to long email threads
• Small teams that want email, chat, notes and calls in one app
• Managing several email accounts from a single inbox

Front

• There is no free plan; the 14-day trial is the only way to use Front without paying.
• Starter is capped at 10 seats and one channel type, and Professional at 50 seats.
• Copilot, Smart QA and Smart CSAT cost extra per seat on Starter and Professional.
• Enterprise is sold on annual billing only, and contracts over $25k must include a paid onboarding package.

Spike

• The free Email App plan handles 1 email address and searches only the last 60 days.
• Free plans allow 10 queries per AI feature, and the AI Feed of unread-mail summaries needs a paid plan.
• Shared Inbox, connecting your own domain and the WhatsApp integration need the Teamspace Team plan or higher.
• Apps are listed for Android, iOS, Windows and Mac, plus a web app. No Linux app is listed.

Front

Shared inboxes

Team inboxes where incoming messages can be assigned and handled together, so everyone can see who is working on which conversation.

Omnichannel inbox

Professional and Enterprise combine email, SMS, Front Chat, WhatsApp and other channels in one place. Starter is limited to a single channel type.

Ticketing and automation rules

Ticketing for complex requests plus multi-step rules: up to 10 rules on Starter, 20 on Professional and unlimited on Enterprise.

Front AI

Autopilot resolves conversations from $0.05 each. Copilot ($20 per seat a month), Smart QA ($20) and Smart CSAT ($10) are add-ons that Enterprise includes.

Analytics

Reporting on team workload and support quality: basic analytics on Starter and advanced analytics from Professional.

Knowledge base and live chat

A no-code knowledge base and Front Chat let customers help themselves. Multi-language knowledge bases need Enterprise.

Spike

Conversational email

Threads are shown as chat-like conversations grouped by person. People who do not use Spike receive a regular email.

Unified and Priority Inbox

Connect several email accounts to one inbox, with important messages sorted first. The free Email App plan takes 1 address, Pro takes 3 and Ultimate is unlimited.

Spike AI

Generates messages and replies with context, summarizes long threads and translates. Free plans get 10 queries per AI feature, and paid plans are unlimited.

Channels, groups and Shared Inbox

Teamspace adds public channels, private groups that outside guests can join, and from the Team plan a Shared Inbox for handling team email together.

Notes, tasks and calendar

Collaborative notes and tasks live in the inbox and can be shared with guests, next to a unified calendar that syncs work and business calendars.

Video and audio calls

Calls start from a conversation, and people without Spike can join by link with no app to install. Free plans are limited to 1:1 calls.

Front

• Starter$25

  per seat / month, billed annually

  Up to 10 seats. One channel type (email, Front Chat or SMS), shared inbox, ticketing, up to 10 automation rules and basic analytics.

• Professional$65

  per seat / month, billed annually

  Up to 50 seats. Adds omnichannel support, macros, up to 20 rules, advanced analytics, up to 5 workspaces, SSO and SCIM.

• Enterprise$105

  per seat / month, annual billing only

  Unlimited seats, rules and macros, smart rules, custom roles, and Copilot, Smart QA and Smart CSAT included.

Spike

• Email App Free$0

  Smart Inbox for 1 email address, 1:1 video calls, 60 days of search history, 1 GB of storage in notes and tasks, and 10 queries per AI feature.

• Teamspace Starter$0

  Up to 3 members with @spike.team addresses, 1 teamspace, 15 GB of storage per member and 60 days of search history.

• Teamspace Team$4

  per member / month, billed annually ($5 billed monthly)

  Custom email domain, unlimited search history, 100 GB of storage per member, Shared Inbox and unlimited Spike AI.

• Email App Pro$6

  per user / month, billed annually ($8 billed monthly)

  Unified inbox for up to 3 email addresses, unlimited search history, 5-person video calls, 5 GB of storage and unlimited Spike AI.

• Teamspace Business$8

  per member / month, billed annually ($10 billed monthly)

  Everything in Team with 1 TB of storage per member, 500 MB file uploads, calls for up to 50 people and VIP support.

• Email App Ultimate$12

  per user / month, billed annually ($16 billed monthly)

  Unlimited email addresses, 10-person video calls, 20 GB of storage, 1 GB file uploads and VIP support.

Front

• Annual discount

  Save 24% with annual billing

  Front's pricing page states a 24% saving for annual billing. The prices it lists for Starter ($25) and Professional ($65) are the annually billed rates per seat a month.

Spike

• Annual discount

  Save 20% to 25% with yearly billing

  Teamspace Team is $4 per member / month billed annually against $5 monthly, a 20% saving. Email App Pro is $6 against $8 and Ultimate $12 against $16, which the page labels as 25% off.

• Other savings

  Free custom domain for a year on annual plans

  An annual Teamspace Team or Business subscription includes a new custom email domain free for 1 year, on extensions such as .net, .org and .co.uk.