Hiver vs Right Inbox (2026): which should you pick?

Pick Hiver if

• Fits if your support team wants to keep working inside Gmail
• Works for teams whose requests come in by email, chat, Slack and voice and need one queue, on Omni

Look elsewhere if

• Skip it if you work alone, as every plan starts at 2 seats, then 5, then steps of 5
• Pricey if you need SLAs, CSAT surveys, the customer portal or the API, which start on Pro at $55 a user
• Not for you if you want a free plan, because the 7-day trial is all there is and the account is suspended after
• Watch out: SSO, HIPAA-compliant handling and custom roles are Elite only, at $85 a user
• Watch out: voice on Hiver Omni is an add-on at $30 per voice seat a month

Pick Right Inbox if

• Fits if you live in Gmail and want to schedule and track what you send
• Works for solo senders who need send later and reminders

Look elsewhere if

• Skip it if you use Outlook or any mailbox besides Gmail
• Tight if you stay free: 5 emails a month for most features
• Not for you if you want sequences or mail merge without paying, as those aren't on the free plan
• Pricey if you add teammates, at $16.95 a month on Team
• Watch out: the page doesn't say whether the Team price is per seat

Hiver

• There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
• All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
• SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
• Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.

Right Inbox

• It works only with Gmail, as an extension for Chrome, Safari or Firefox.
• The free plan allows 5 emails a month for most features, so regular use needs a paid plan.
• The pricing page does not show the yearly total, and its monthly and yearly labels sit behind a toggle.
• The page says Team has unlimited team members but does not say whether its price is per seat.

Hiver

Shared inbox and ticketing

Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.

Inside Gmail or standalone

Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.

AI Agents

AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.

AI Copilot

Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.

Automations and routing

Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.

Analytics, SLAs and CSAT

Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.

Right Inbox

Send later and reminders

Write a message now and schedule it for the recipient's time zone, or set a reminder to follow up on an email thread.

Sequences and recurring emails

Write follow-ups in advance and have them sent if there is no reply; a reply cancels the remaining steps. Recurring sends are also supported.

Email tracking

Shows whether, when and how many times a message was opened, and whether its links were clicked.

Templates, signatures and notes

Insert saved templates with one click, switch between multiple Gmail signatures and attach private notes to conversations.

Mail merge and CRM sync

Send personalized outreach from Gmail and push conversations to a connected CRM tool.

AI summaries and encryption

The feature list includes an email summarizer and an end-to-end encryption option inside Gmail.

Hiver

• Growth$25

  per user / month, billed annually ($35 billed monthly)

  Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.

• Pro$55

  per user / month, billed annually ($65 billed monthly)

  Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.

• Elite$85

  per user / month, billed annually ($95 billed monthly)

  Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.

Right Inbox

• Limited$0

  Solo use only. Most features capped at 5 emails a month; mail merge, sequences and CRM integration not included.

• Professional$7.95

  per month, billed annually ($9.95 billed monthly)

  Per-user pricing with unlimited tracking, mail merge, sequences, CRM integration, recurring emails and priority support.

• Team$16.95

  per month, billed annually ($19.95 billed monthly)

  Same unlimited features as Professional; the page lists unlimited team members, not a per-seat rate.

Hiver

• Annual discount

  $10 less per user a month with annual billing

  On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.

• Nonprofit

  Discounted pricing for qualified nonprofits

  The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.

Right Inbox

• Annual discount

  Lower monthly rate on yearly billing

  The pricing page's Monthly/Yearly toggle shows Professional at $9.95 and $7.95 a month; the page description says the yearly plan starts at $7.95.