Scribe vs SweetProcess

Scribe

• Writing SOPs and how-to guides without taking screenshots by hand
• Training new hires on web-based software
• Solo consultants documenting processes for clients

SweetProcess

• Small and mid-sized businesses writing down recurring procedures for staff
• Teams that want procedures run as tracked checklists, not only read
• Companies publishing procedures and policies as a client-facing knowledge base

Scribe

• The free Basic plan captures web apps only; the Mac and Windows desktop apps are a Pro and Enterprise feature.
• Basic leaves out unlimited guide creation, exports, custom branding and redaction; the pricing page does not state the guide limit.
• Pro Team starts at 5 seats, and every member of a team has to be on the same plan.
• SSO, SCIM, role-based access, translation and the Slack and Copilot integrations are Enterprise only.

SweetProcess

• There is no free plan: after the 14-day trial the price is $99 a month for up to 10 members, or $82.50 a month billed yearly.
• The site says teams of fewer than 10 employees get separate pricing after starting a trial, but it does not publish the amount.
• The vendor describes the product as completely web-based; its site lists a browser plugin but no desktop or mobile apps.
• Having SweetProcess staff migrate existing SOPs into an account is an optional service with its own fee.

Scribe

Automatic guide capture

Recording a process produces a step-by-step guide with a screenshot and written instruction for each action. Web capture is on every plan; desktop capture needs a paid plan.

Autocapture

Autocapture documents work in the background without anyone pressing start or stop, then turns a discovered workflow into a shareable guide in one click.

On-screen walkthroughs

Any guide can be launched as a walkthrough that leads a person through the steps inside the web app itself, and guides can be pinned to an element of a page.

Editing and redaction

Paid plans add custom branding, screenshot annotation, and manual or assisted redaction. Enforced automatic redaction of sensitive data is limited to Enterprise.

Sharing and export

Guides are shared by link, embedded in other tools or sent as video on every plan. Export to PDF, HTML, Markdown and Microsoft Word starts on Pro Personal.

Workflow insights

Scribe analyzes captured workflows to point out bottlenecks, repeated work and steps that could be automated. Advanced insights and AI suggestions are on paid plans.

SweetProcess

Procedures, processes and policies

Step-by-step procedures can be combined into a larger process, and policies are kept alongside them and linked from inside a procedure or process.

Tasks and data capture

A procedure or process can be assigned as a task and tracked as each step is checked off. A form builder adds fields to a step to collect information while the task is done.

Public or private knowledge base

Existing procedures and policies can be published as a knowledge base for employees or clients on the company's own domain, with search, feedback forms and tracking.

Approvals and version history

Any teammate can suggest an improvement and a manager approves it before it goes live. Every change is tracked and highlighted, and any earlier version can be restored.

AI drafting and click recording

SweetAI writes a policy or procedure from a document title, and a browser plugin records clicks in a workflow and turns them into a procedure.

Quizzes and process maps

Quizzes check how well staff know a policy, process or procedure, and process maps draw each decision and step of a procedure as a diagram.

Scribe

• Basic$0

  Browser capture through the Chrome or Edge extension, text and step editing, on-screen walkthroughs, and sharing by link, embed or video.

• Pro Personal$25

  per seat / month, billed yearly ($35 billed monthly)

  From 1 seat: unlimited guides, desktop capture, custom branding, screenshot editing and redaction, and export to PDF, HTML, Markdown and Word.

• Pro Team$13

  per seat / month, billed yearly ($17 monthly); min. 5 seats

  Everything in Pro Personal for teams of 5 or more seats, plus comments for collaboration.

• EnterpriseCustom

  SAML SSO and SCIM, role-based access, enforced automatic redaction, translation, multiple workspaces, and the Slack, Copilot and search API integrations.

SweetProcess

• SweetProcess$82.50

  per month for up to 10 members, billed yearly ($99 billed monthly)

  One plan with every feature. Each additional member is $4.17 a month billed yearly, or $5 billed monthly, and only added members are billed.

Scribe

• Annual discount

  Lower per-seat prices with yearly billing

  Pro Personal is $25 per seat a month billed yearly against $35 billed monthly, and Pro Team is $13 against $17. The pricing page labels the yearly option as saving 20%.

• Education

  Pro discount for schools and universities

  The pricing FAQ says people with a .edu email address can apply for an Education discount on Pro through a form. It does not state the size of the discount.

• Nonprofit

  Pro discount for nonprofits

  501(c)(3) organizations, and those with an equivalent international designation, can apply for a nonprofit discount on Pro with proof of status. The amount is not stated.

SweetProcess

• Annual discount

  Save 16% with yearly billing

  The pricing section marks yearly billing as saving 16%: $82.50 a month instead of $99 for up to 10 members, and $4.17 instead of $5 for each additional member.

• Other savings

  Separate pricing for teams under 10

  SweetProcess says companies with fewer than 10 employees can start a free trial to get pricing designed for smaller teams. The amount is not published.