Cloze vs Hiver (2026): which should you pick?
As of Nov 13, 2026, Cloze and Hiver share a 2.2 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about value for money, where Cloze grades higher, or features, where Hiver does.
Checked Oct 5, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Cloze
Relationship CRM built on your email, calls and calendar
Hiver
Shared inbox and AI help desk that runs inside Gmail or standalone
Which one is for you
Pick Cloze if
- Fits if your work is relationships and you want contacts logged without typing them in
- Works for small teams that want shared work and assigned follow-ups
Look elsewhere if
- Not for you if you want a free plan, as it's a 14-day trial then $17 a month at least
- Skip it if you aren't in real estate and want a general tool, as the main site is now aimed at brokerages
- Pricey if you add the Concierge Service, which is $20 a user a month with a $500 monthly minimum
- Watch out: the pricing grid doesn't say in text which features sit on which plan
- Watch out: past team-member archives beyond the 5 on Platinum are $5 each a month
Pick Hiver if
- Fits if your support team wants to keep working inside Gmail
- Works for teams whose requests come in by email, chat, Slack and voice and need one queue, on Omni
Look elsewhere if
- Skip it if you work alone, as every plan starts at 2 seats, then 5, then steps of 5
- Pricey if you need SLAs, CSAT surveys, the customer portal or the API, which start on Pro at $55 a user
- Not for you if you want a free plan, because the 7-day trial is all there is and the account is suspended after
- Watch out: SSO, HIPAA-compliant handling and custom roles are Elite only, at $85 a user
- Watch out: voice on Hiver Omni is an add-on at $30 per voice seat a month
How we grade them
| 2.2GPAClozeFair | 2.2GPAHiverFair | |
|---|---|---|
| Value for money | CPro is $17 a month on annual billing ($19.99 monthly), and teams pay $21 to $42 a seat. That's the dearer side of email tools, where the middle is about $8. | DGrowth is $25 a user a month billed annually, $35 monthly, which is the start of this category's dearest tenth and three times its $8 middle, from 2 seats up. SLAs, CSAT, the customer portal and the API all wait for Pro at $55, and voice on Omni is another $30 a seat. |
| Free plan and trial | C14 days free on every plan with no card. There's no free plan after that. | CNo free plan. The trial is 7 days of the Elite plan with no credit card, and the account is suspended when it ends unless you choose a paid plan. |
| Features | CEmail, calendar, reminders and a CRM that needs no data entry, plus team features. But the grid doesn't say which feature sits on which plan. | BShared inboxes where every conversation has an owner, tags, private notes and a history, with ticketing, rule-based automations, analytics, AI agents that pause for approval on sensitive actions and a copilot that drafts and summarizes. Omni puts chat, Slack, voice and WhatsApp in the same queue. |
| Ease of use | CNo store rating on record. You connect your email and calendar, then set up how contacts are tracked. | CNo rating on record. The Gmail extension means no new inbox to learn and 24/7 support comes with Growth, but a team still has shared inboxes, tags, automations and routing to set up, and the AI agents need connecting to your systems. |
| Platforms and integrations | BWeb, iPhone, Android and a browser extension, with Slack and Canva listed. No desktop app is named. | BWeb, a Chrome extension for Gmail, and iPhone and Android apps, with no desktop app. It connects to Slack, Salesforce, Shopify, Jira, Linear, Asana and Notion, and API access starts on Pro. Hiver in Gmail needs a Gmail or Google Workspace account. |
| Best for | a CRM that builds itself from your email | a help desk your team runs from Gmail |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cloze and Hiver. How we grade
Price against what you get
Cloze starts at $17 a month and scores 2.3 out of 4 on features, ease of use and platforms. Hiver starts at $25 a month for each person and scores 2.7.
Hiver scores higher, and starts $8 a month higher: the question is whether the extra is worth that to you. Of the other email apps on the chart, 34 score higher than Cloze for less, and 10 score higher than Hiver for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Cloze also covers templates, email client, sales pipeline and email campaigns.
- Hiver also covers shared inbox, workflow automation, AI agents and reports.
At a glance
| Cloze | Hiver | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $17 per month, billed annually ($19.99 billed monthly) | $25 per user / month, billed annually ($35 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial on every plan, no credit card required | 7-day free trial of the Elite plan, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Cloze, Inc. | Hiver Inc. |
| Price read from | cloze.com | hiverhq.com |
| Checked | Nov 13, 2026 | Oct 5, 2026 |
Worth knowing
Cloze
- The main site is now written for real estate brokerages; the app pricing page is separate.
- The pricing grid does not show in text which features belong to which plan.
- A Concierge Service add-on costs $20 per user per month with a $500 monthly minimum.
- Past team member archives beyond the 5 included on Platinum cost $5 per archive a month.
Hiver
- There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
- All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
- SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
- Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.
Key features
Cloze
- One view of everything
- Emails, calls, files, notes and meetings are filed against people, companies, projects and deals automatically, without data entry.
- Business email tools
- Open and link tracking, reply reminders, templates, mail merge and scheduled send, with built-in Do Not Contact and GDPR support.
- Smart reminders
- Picks action items out of messages, reminds you when to contact key people and flags an email you would normally answer that has gone unreplied.
- Team features
- The business plans add shared work, assigned responsibility, privacy controls and team analytics; lead routing is also listed.
- Mobile apps and add-ons
- iPhone, iPad and Android apps sync calls and texts to the account. A Chrome extension and a Canva app are also listed.
Hiver
- Shared inbox and ticketing
- Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- Inside Gmail or standalone
- Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- AI Agents
- AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- AI Copilot
- Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.
- Automations and routing
- Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.
- Analytics, SLAs and CSAT
- Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.
Plans
Cloze
Cloze Pro$17
per month, billed annually ($19.99 billed monthly)
Essential tools for one person: smart AI, business-grade email and a CRM without data entry.
Business Silver$21
per user / month, billed annually ($24.99 billed monthly)
Essential tools for small businesses, with team features such as shared work and assigned responsibility.
Business Gold$29
per user / month, billed annually ($34.99 billed monthly)
Described as everything for a growing business.
Business Platinum$42
per user / month, billed annually ($49.99 billed monthly)
Marked most popular; includes user archiving with 5 free past-member archives.
Hiver
Growth$25
per user / month, billed annually ($35 billed monthly)
Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.
Pro$55
per user / month, billed annually ($65 billed monthly)
Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.
Elite$85
per user / month, billed annually ($95 billed monthly)
Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.
Ways to pay less
Cloze
No public discounts listed.
Hiver
- Annual discount
$10 less per user a month with annual billing
On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.
- Nonprofit
Discounted pricing for qualified nonprofits
The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.
Common questions
Which is cheaper, Cloze or Hiver?
As of Nov 13, 2026, Cloze starts at $17 per month, billed annually ($19.99 billed monthly), and Hiver starts at $25 per user / month, billed annually ($35 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Cloze or Hiver?
As of Nov 13, 2026, neither Cloze nor Hiver has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.