CustomGPT vs Eesel AI (2026): which should you pick?
As of Nov 12, 2026, CustomGPT and Eesel AI share a 1.8 GPA, neither has a free plan, and CustomGPT starts cheaper, at $89 a month against $299 a month.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
CustomGPT grades higher on features. Eesel AI grades higher on the free plan. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
CustomGPT
No-code AI agents trained on your own content, with a RAG API
Eesel AI
AI agents for your help desk, priced by monthly credits
Which one is for you
Pick CustomGPT if
- Fits if you want a chatbot answering from existing docs and help articles
- Works for developers who want a hosted retrieval API over their content
Look elsewhere if
- Pricey if you are small: 1,000 queries a month at $89, and 5,000 at $449
- Skip it if you need a ticketing inbox or live chat for human agents
- Watch out: white-labelling, website auto-sync and PII removal need Premium
- Watch out: the page doesn't say what happens past your query limit
Pick Eesel AI if
- Fits if you want AI on top of a help desk you already use
- Works for teams with a few thousand tickets a month who want a fixed fee
Look elsewhere if
- Pricey if you are small: $299 a month buys 500 credits
- Watch out: credits don't roll over, and agents pause at zero unless overage is on
- Watch out: SSO and MFA start at $199 a month and priority support at $299, unless you take Enterprise at $1,000
- Skip it if you want fast support, as the default is eesel first, then a human within a few days
How we grade them
| 1.8GPACustomGPTWeak | 1.8GPAEesel AIWeak | |
|---|---|---|
| Value for money | D$89 a month billed annually for 1,000 queries and 3 team members, which is where the dearest tenth starts. | D$299 a month for 500 credits with unlimited seats, about $60 a head for five, against a $29 middle. |
| Free plan and trial | DA 7-day trial on each plan, with no word on a card. No free plan. | CA 7-day trial with 100 credits and no card needed. No free plan. |
| Features | CAnswers with citations, a RAG API and connectors. It does the chatbot job but is no inbox or live chat, so a smaller job. | DIt works inside a help desk you already have, so it needs another product to be useful. |
| Ease of use | CNo store rating on record. Content to load and a widget to deploy. | CNo store rating on record. Connect your help desk and knowledge sources first. |
| Platforms and integrations | BWeb, with Zendesk, HubSpot, Slack, Zapier, Shopify, WordPress, Confluence and Notion plus an API. | BWeb and a browser extension, with Zendesk, Freshdesk, Slack, Google Drive, Notion and Shopify. |
| Best for | a chatbot that answers from your own docs | AI replies on top of your existing help desk |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CustomGPT and Eesel AI. How we grade
Price against what you get
CustomGPT starts at $89 a month and scores 2.3 out of 4 on features, ease of use and platforms. Eesel AI starts at $299 a month and scores 2.0.
CustomGPT scores higher and starts $210 a month lower. Of the other help desk and live chat tools on the chart, 22 score higher than CustomGPT for less, and 50 score higher than Eesel AI for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- CustomGPT also covers AI search.
- Eesel AI also covers reports and help desk.
At a glance
| CustomGPT | Eesel AI | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $89 per month, billed annually ($99 billed monthly) | $299 per month for 500 credits, billed monthly |
| Free plan | None | None |
| Free trial | 7-day free trial of Standard or Premium | Free 7-day trial with 100 credits, no card required |
| Web | ||
| Browser extension | ||
| Made by | CustomGPT.ai | eesel AI |
| Price read from | customgpt.ai | eesel.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
CustomGPT
- There is no free plan; each plan starts with a 7-day trial.
- Standard allows 1,000 queries a month and Premium 5,000. The pricing page does not say what happens beyond that.
- White-labelling, website auto-sync and PII removal need Premium; the AI model selector, priority queries and SSO need Enterprise.
- It answers questions from your content; it is not a ticketing inbox or live-chat tool for human agents.
Eesel AI
- The entry paid price is $299 a month for 500 credits, and the free trial lasts 7 days.
- Credits reset each month and do not roll over; agents pause when they run out unless overage is turned on.
- SSO and MFA cost from $199 a month and priority support from $299 a month unless you buy Enterprise.
- Default support is eesel first, then a human within a few days.
Key features
CustomGPT
- Agents trained on your content
- Feed an agent websites, PDFs, Office files, YouTube videos and audio, or sync from a help center or knowledge base. The page lists more than 1,400 document formats.
- Citations and anti-hallucination controls
- Answers cite the sources they came from, and the vendor describes the agents as built to answer only from the content you supply.
- RAG API
- Agents can be called from your own code through a RAG API with an SDK, available from the Standard plan.
- Data connectors
- Connectors listed for Standard include sitemap, WordPress, Wix, YouTube, HubSpot and Zendesk knowledge bases, Confluence, Shopify, Google Drive and Notion. Auto-sync of several of them starts at Premium.
- Deployment to Slack and sites
- Agents can be deployed to Slack and embedded on a website. Premium removes the CustomGPT.ai branding.
- Multi-language answers
- The pricing page lists support for more than 90 languages on every plan.
Eesel AI
- Works inside your help desk
- Connects to helpdesks such as Zendesk and Freshdesk, and to Slack, a chat bubble, email and a browser extension, drafting or sending replies.
- Credits, not seats
- A ticket or a chat is 1 credit however long it runs; Slack questions, scheduled agents and reports also use credits.
- Knowledge from your tools
- Pulls answers from connected sources such as Google Drive and Notion, and reaches other tools through their API or the browser.
- Scheduled agents and reports
- Agents can run on a schedule and produce reports and skills, and every plan includes unlimited agents and seats.
- Credit controls
- Agents pause when credits run out; an optional monthly cap lets overage continue at $0.80 per credit. Unused credits do not roll over.
Plans
CustomGPT
Standard$89
per month, billed annually ($99 billed monthly), for 1,000 queries
10 agents, 5,000 documents per agent, 60 million words of storage, 3 team members and RAG API access. Branding stays on the widget.
Premium$449
per month, billed annually ($499 billed monthly), for 5,000 queries
25 agents, 20,000 documents per agent, 300 million words of storage, 5 team members, website auto-sync and removal of the CustomGPT.ai branding.
EnterpriseCustom
Limits on data, queries and seats set per customer, plus custom SSO, role-based access, a model selector and engineering help. Sold through sales.
Eesel AI
Teammate$299
per month for 500 credits, billed monthly
Every feature with unlimited agents and seats. Sizes run to 5,000 credits at $1,749 a month; extra credits cost $0.80 each.
Enterprise$1,000
per month, added on top of any Teammate size
Adds a dedicated person for your setup, SSO and MFA, EU hosting, HIPAA with a signed BAA and a security review.
Managed support$5,000
per month, flat
Eesel runs the whole support team for a flat fee, with no credits to count. A founding offer on a limited number of spots.
Ways to pay less
CustomGPT
- Annual discount
Save 10% with yearly billing
The pricing page shows $89 a month on Standard and $449 on Premium when billed yearly, against $99 and $499 billed monthly.
Eesel AI
- Annual discount
Two months free with yearly payment
The pricing page says Teammate customers get two months free when they pay yearly instead of monthly.
Common questions
Which is cheaper, CustomGPT or Eesel AI?
As of Nov 12, 2026, CustomGPT is cheaper to start with: $89 a month, against $299 a month for Eesel AI. CustomGPT starts at $89 per month, billed annually ($99 billed monthly), and Eesel AI starts at $299 per month for 500 credits, billed monthly.
Which has a free plan, CustomGPT or Eesel AI?
As of Nov 12, 2026, neither CustomGPT nor Eesel AI has a free plan. Both have a free trial.
Which platforms do CustomGPT and Eesel AI run on?
As of Nov 12, 2026, only Eesel AI lists a browser extension. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.