Skip to content
ToolGPA

Alternatives · Help Desks

FreeScout alternatives

As of Nov 12, 2026, the highest-graded FreeScout alternative is Zammad (2.8 GPA). It's also the best free one.

FreeScout compared with 10 alternatives: Zammad, UVdesk, Chatwoot, Helpwise, SupportBee and 5 more.

FreeScout is free to use. 7 of the 10 alternatives are free or have a free plan. 3 more offer a free trial.

Listings checked up to Nov 12, 2026 · Where the facts come from

At a glance

ToolPriceFree planRuns on
FreeScoutThis toolFreeFreeWeb, iOS, Android
ZammadFree plan · from €7/moYesWeb
UVdeskFree plan · from $8/moYesWeb
ChatwootFree plan · from $19/moYesWeb, iOS, Android
HelpwiseFree trial · from $12/moTrial onlyWeb, iOS, Android
SupportBeeFree trial · from $17/moTrial onlyWeb
Faveo HelpdeskFree plan · from $6/moYesWeb
HeskFree plan · from $29.99/moYesWeb
osTicketFree plan · from $12/moYesWeb
Spiceworks Help DeskFree plan · from $6/moYesWeb, iOS, Android
SupportPalFree trial · from $29.95/moTrial onlyWeb

Price against what you get

FreeScout has no paid plan and scores 2.0 out of 4 on features, ease of use and platforms. None of the 10 alternatives on this chart both scores higher and starts lower.

Zammad, UVdesk, Chatwoot, Helpwise, SupportBee, Faveo Helpdesk and 1 more score higher without starting lower.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessFreeScoutZammadUVdeskChatwootHelpwiseSupportBeeFaveo HelpdeskHeskosTicketSupportPal

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from FreeScout

  1. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly).
    • Zammad lists no iOS and Android apps, which FreeScout has.
    • Zammad does not cover help center, which FreeScout does.

    Suits: Teams that must keep ticket data in Germany or on their own servers

    Zammad vs FreeScoutZammad pricing and details

  2. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
    • UVdesk lists no iOS and Android apps, which FreeScout has.
    • UVdesk also covers forms.
    • UVdesk does not cover live chat, which FreeScout does.

    Suits: Online sellers who need orders shown next to support tickets

    UVdesk vs FreeScoutUVdesk pricing and details

  3. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot starts at $19 per agent / month, billing term not stated.
    • Chatwoot also covers AI support agent.
    • Chatwoot does not cover help desk, which FreeScout does.

    Suits: Teams that want to run their support inbox on their own servers

    Chatwoot vs FreeScoutChatwoot pricing and details

  4. Helpwise

    Shared inbox for email, chat, WhatsApp and SMS with a help center

    • Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Helpwise has no free plan, only a free trial, unlike FreeScout.

    Suits: Small teams moving support off a shared Gmail or Outlook address

    Helpwise vs FreeScoutHelpwise pricing and details

  5. SupportBee

    Email ticketing and shared inbox with a knowledge base and portal

    • SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
    • SupportBee has no free plan, only a free trial, unlike FreeScout.
    • SupportBee lists no iOS and Android apps, which FreeScout has.
    • SupportBee also covers reports.
    • SupportBee does not cover live chat, which FreeScout does.

    Suits: Small teams outgrowing a shared Gmail or Outlook login for support

    SupportBee vs FreeScoutSupportBee pricing and details

  6. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly).
    • Faveo Helpdesk lists no iOS and Android apps, which FreeScout has.
    • Faveo Helpdesk also covers workflow automation, reports and ticketing.
    • Faveo Helpdesk does not cover shared inbox, live chat and help center, which FreeScout does.

    Suits: Small teams that fit a free plan limited to 2 agents

    Faveo Helpdesk vs FreeScoutFaveo Helpdesk pricing and details

  7. Hesk

    PHP help desk you host yourself, or a flat-fee cloud version

    • Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
    • Hesk lists no iOS and Android apps, which FreeScout has.
    • Hesk also covers ticketing.
    • Hesk does not cover shared inbox and live chat, which FreeScout does.

    Suits: Small teams that want a free help desk on their own server

    Hesk vs FreeScoutHesk pricing and details

  8. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
    • osTicket lists no iOS and Android apps, which FreeScout has.
    • osTicket also covers workflow automation.
    • osTicket does not cover live chat and help center, which FreeScout does.

    Suits: Teams with a server and an admin who want ticketing with no license fee

    osTicket vs FreeScoutosTicket pricing and details

  9. Spiceworks Help Desk

    Free cloud ticketing for IT teams, with a low-cost ad-free tier

    • Spiceworks Help Desk starts at $6 per seat / month, billed annually ($7 billed monthly).
    • Spiceworks Help Desk also covers workflow automation and reports.
    • Spiceworks Help Desk does not cover shared inbox and live chat, which FreeScout does.

    Suits: Small IT teams that want ticketing at no cost

    Spiceworks Help Desk vs FreeScoutSpiceworks Help Desk pricing and details

  10. SupportPal

    Self-hosted help desk with flat pricing and unlimited agents

    • SupportPal starts at $29.95 per month, self-hosted license for unlimited operators.
    • SupportPal has no free plan, only a free trial, unlike FreeScout.
    • SupportPal lists no iOS and Android apps, which FreeScout has.
    • SupportPal also covers ticketing.
    • SupportPal does not cover live chat, which FreeScout does.

    Suits: Teams that must keep help desk data on their own server

    SupportPal vs FreeScoutSupportPal pricing and details

Limits worth knowing in FreeScout

  • There is no official cloud service; the project lists third-party hosts that can install it in one click.
  • Modules are sold as lifetime licenses per instance and are non-refundable; their prices are filled in by script and could not be read.
  • You handle installs, updates, backups and security on your own server.
FreeScout pricing and details

Common questions

What are the alternatives to FreeScout?

The alternatives to FreeScout in this directory are Zammad, UVdesk, Chatwoot, Helpwise, SupportBee, Faveo Helpdesk, Hesk, osTicket, Spiceworks Help Desk and SupportPal. Each one has a side-by-side comparison with FreeScout.

Is there a free alternative to FreeScout?

Yes. Zammad, UVdesk, Chatwoot, Faveo Helpdesk, Hesk, osTicket and Spiceworks Help Desk have a free plan alongside paid ones.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.