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Alternatives · Help Desks

Pure Chat alternatives

As of Nov 13, 2026, the best Pure Chat alternative for most people is tawk.to (3.0 GPA), third in our ranking of help desk and live chat tools. It's also the best free one.

Pure Chat compared with 5 alternatives: Text by LiveChat, tawk.to, Olark, Smartsupp and Crisp.

Pure Chat is a paid product with a free trial, starting at $39 per month for 1 website and 4 operators, billed annually ($49 billed monthly). 3 of the 5 alternatives are free or have a free plan. 2 more offer a free trial.

Listings checked up to Nov 12, 2026 · Where the facts come from

Black Friday: is there a Pure Chat sale?

At a glance

ToolPriceFree planRuns on
Pure ChatThis toolFree trial · from $39/moTrial onlyWeb, iOS, Android
Text by LiveChatFree trial · from $19/moTrial onlyWeb, macOS, Windows, iOS, Android
tawk.toFree plan · from $29/moYesWeb, macOS, Windows, iOS, Android
OlarkFree trial · from $29/moTrial onlyWeb, iOS, Android
SmartsuppFree plan · from $17/moYesWeb, iOS, Android
CrispFree plan · from $45/moYesWeb, macOS, Windows, iOS, Android

Price against what you get

Pure Chat starts at $39 a month and scores 2.3 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Text by LiveChat.

Crisp scores higher without starting lower. tawk.to, Olark and Smartsupp start lower without scoring higher.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessPure ChatText by LiveChattawk.toOlarkSmartsuppCrisp

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from Pure Chat

  1. Text by LiveChat

    Website chat, ticketing and an AI agent from the LiveChat team

    • Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
    • Text by LiveChat also lists macOS and Windows apps.
    • Text by LiveChat also covers help desk and AI support agent.
    • Text by LiveChat does not cover reports, which Pure Chat does.

    Suits: Online stores, especially on Shopify, that sell through chat

    Text by LiveChat vs Pure ChatText by LiveChat pricing and details

  2. tawk.to

    Free live chat, ticketing and help center, with paid add-ons

    • tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
    • tawk.to has a free plan, which Pure Chat lacks.
    • tawk.to also lists Windows and macOS apps.
    • tawk.to also covers help desk, help center and AI support agent.
    • tawk.to does not cover reports, which Pure Chat does.

    Suits: Small businesses that want website chat without paying per seat

    tawk.to vs Pure Chattawk.to pricing and details

  3. Olark

    Live chat for websites, with an optional flat-fee AI agent

    • Olark starts at $29 per agent / month.
    • Olark also covers AI support agent, sMS marketing, whatsApp messaging and chatbots.
    • Olark does not cover reports, which Pure Chat does.

    Suits: Small sites that want live chat priced per agent

    Olark vs Pure ChatOlark pricing and details

  4. Smartsupp

    Live chat, WhatsApp and email inbox with the Mira AI shopping agent

    • Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Smartsupp has a free plan, which Pure Chat lacks.
    • Smartsupp also covers shared inbox and AI support agent.
    • Smartsupp does not cover reports, which Pure Chat does.

    Suits: Small online stores, especially in Europe

    Smartsupp vs Pure ChatSmartsupp pricing and details

  5. Crisp

    Live chat and shared inbox priced per workspace, not per seat

    • Crisp starts at $45 per workspace / month, with 4 seats.
    • Crisp has a free plan, which Pure Chat lacks.
    • Crisp also lists macOS and Windows apps.
    • Crisp also covers shared inbox, help center and AI support agent.
    • Crisp does not cover reports, which Pure Chat does.

    Suits: Small teams that want chat and email support at a flat monthly price

    Crisp vs Pure ChatCrisp pricing and details

Limits worth knowing in Pure Chat

  • Growth covers one website and 4 operators; more websites need PRO at $79 a month billed annually.
  • SMS notifications are capped at 100 a month on Growth and 1,000 on PRO.
  • The pages describe live chat only; they list no AI agent, ticketing or help center product.
  • The vendor says it does not offer live demos; the 30-day trial is the way to try it.
Pure Chat pricing and details

Common questions

What are the alternatives to Pure Chat?

The alternatives to Pure Chat in this directory are Text by LiveChat, tawk.to, Olark, Smartsupp and Crisp. Each one has a side-by-side comparison with Pure Chat.

Is there a free alternative to Pure Chat?

Yes. tawk.to, Smartsupp and Crisp have a free plan alongside paid ones.

Which Pure Chat alternatives work on Windows?

The Pure Chat listing does not include a Windows app. Text by LiveChat, tawk.to and Crisp list one.

Which Pure Chat alternatives work on macOS?

The Pure Chat listing does not include a macOS app. Text by LiveChat, tawk.to and Crisp list one.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.