Alternatives · Help Desks
SupportPal alternatives
As of Nov 12, 2026, the highest-graded SupportPal alternative is UVdesk (2.6 GPA). It's also the best free one.
SupportPal compared with 6 alternatives: Hesk, osTicket, FreeScout, UVdesk, Jitbit Help Desk and 1 more.
SupportPal is a paid product with a free trial, starting at $29.95 per month, self-hosted license for unlimited operators. 4 of the 6 alternatives are free or have a free plan. 2 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a SupportPal sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| SupportPalThis tool | Free trial · from $29.95/mo | Trial only | Web |
| Hesk | Free plan · from $29.99/mo | Yes | Web |
| osTicket | Free plan · from $12/mo | Yes | Web |
| FreeScout | Free | Free | Web, iOS, Android |
| UVdesk | Free plan · from $8/mo | Yes | Web |
| Jitbit Help Desk | Free trial · from $24.92/mo | Trial only | Web, iOS, Android |
| BoldDesk | Free trial · from $35/mo | Trial only | Web, iOS, Android |
Price against what you get
SupportPal starts at $29.95 a month and scores 2.0 out of 4 on features, ease of use and platforms. 2 of the 6 alternatives on this chart score higher and start lower: UVdesk and Jitbit Help Desk.
BoldDesk scores higher without starting lower. osTicket and FreeScout start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from SupportPal
Hesk
PHP help desk you host yourself, or a flat-fee cloud version
- Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
- Hesk has a free plan, which SupportPal lacks.
- Hesk does not cover shared inbox, which SupportPal does.
Suits: Small teams that want a free help desk on their own server
osTicket
Open-source support ticketing, self-hosted or as a cloud edition
- osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
- osTicket has a free plan, which SupportPal lacks.
- osTicket is open source, according to its own site.
- osTicket also covers workflow automation.
- osTicket does not cover help center and ticketing, which SupportPal does.
Suits: Teams with a server and an admin who want ticketing with no license fee
FreeScout
Free open-source help desk and shared mailbox you host yourself
- FreeScout is free.
- FreeScout has a free plan, which SupportPal lacks.
- FreeScout also lists iOS and Android apps.
- FreeScout is open source, according to its own site.
- FreeScout also covers live chat.
Suits: Teams that want a free help desk and can run their own server
UVdesk
Open-source help desk for online stores with hosted Pro and Enterprise
- UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
- UVdesk has a free plan, which SupportPal lacks.
- UVdesk is open source, according to its own site.
- UVdesk also covers forms.
- UVdesk does not cover ticketing, which SupportPal does.
Suits: Online sellers who need orders shown next to support tickets
Jitbit Help Desk
Ticketing system with cloud plans and a self-hosted license
- Jitbit Help Desk starts at $24.92 per month for 1 agent, billed annually ($29 billed monthly).
- Jitbit Help Desk also lists iOS and Android apps.
- Jitbit Help Desk also covers live chat.
- Jitbit Help Desk does not cover shared inbox, which SupportPal does.
Suits: Small teams that want a hosted help desk priced by agent count
BoldDesk
Help desk with per-agent pricing or unlimited agents plus AI credits
- BoldDesk starts at $35 per agent / month, billed annually ($40 billed monthly).
- BoldDesk also lists iOS and Android apps.
- BoldDesk also covers reports, live chat, AI support agent and whatsApp messaging.
- BoldDesk does not cover shared inbox, which SupportPal does.
Suits: Teams that want every feature at one per-agent price
Limits worth knowing in SupportPal
- It is self-hosted only; the pricing page offers no hosted edition, and you run the server.
- Removing the Powered by line costs $4.95 a month or $49.95 a year extra.
- Support is by email only; a remote desktop session is $75 per 30 minutes.
- Additional IP addresses and Twilio phone, SMS and WhatsApp are paid separately.
Common questions
What are the alternatives to SupportPal?
The alternatives to SupportPal in this directory are Hesk, osTicket, FreeScout, UVdesk, Jitbit Help Desk and BoldDesk. Each one has a side-by-side comparison with SupportPal.
Is there a free alternative to SupportPal?
Yes. FreeScout is free to use. Hesk, osTicket and UVdesk have a free plan alongside paid ones.
Which SupportPal alternatives work on Android?
The SupportPal listing does not include an Android app. FreeScout, Jitbit Help Desk and BoldDesk list one.
Which SupportPal alternatives work on iOS?
The SupportPal listing does not include an iOS app. FreeScout, Jitbit Help Desk and BoldDesk list one.
Is there an open-source alternative to SupportPal?
osTicket, FreeScout and UVdesk are described as open source on their own sites.
When were these prices checked?
Every listing on this page was checked on Nov 12, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.