Alternatives · Help Desks
Helply (formerly Groove) alternatives
As of Nov 12, 2026, the highest-graded Helply (formerly Groove) alternative is Zendesk (2.4 GPA).
Helply (formerly Groove) compared with 6 alternatives: Zendesk, Freshdesk, Intercom, HelpDesk, Plain and 1 more.
Helply (formerly Groove) is a paid product with a free trial, starting at $99 per month for up to 2 human agents, billed annually. None of the alternatives has a free plan. 6 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Helply (formerly Groove) sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| Helply (formerly Groove)This tool | Free trial · from $99/mo | Trial only | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| HelpDesk | Free trial · from $19/mo | Trial only | Web |
| Plain | Free trial · from $45/mo | Trial only | Web |
| Pylon | Free trial · from $89/yr | Trial only | Web |
Price against what you get
Helply (formerly Groove) starts at $99 a month and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 6 alternatives on this chart scores higher and starts lower: Zendesk.
Freshdesk, Intercom, HelpDesk, Plain and Pylon start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Helply (formerly Groove)
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers reports.
- Zendesk does not cover shared inbox and chatbots, which Helply (formerly Groove) does.
Suits: Support teams handling email, chat and phone in one queue
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers reports.
- Freshdesk does not cover live chat and chatbots, which Helply (formerly Groove) does.
Suits: Support teams that work mainly from email
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
- Intercom also lists iOS and Android apps.
- Intercom also covers reports.
- Intercom does not cover chatbots, which Helply (formerly Groove) does.
Suits: Software and app companies that support customers through in-app chat
HelpDesk
Ticketing with an AI agent for email, chat, Messenger and SMS
- HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- HelpDesk also covers sMS marketing.
- HelpDesk does not cover help center, which Helply (formerly Groove) does.
Suits: Small ecommerce teams on Shopify that want support and sales in one inbox
Plain
Support platform for B2B teams, built around Slack and AI agents
- Plain starts at $45 per user / month, billed annually ($55 billed monthly).
- Plain also covers workflow automation.
- Plain does not cover chatbots, which Helply (formerly Groove) does.
Suits: B2B software teams that support customers through shared Slack channels
Pylon
B2B support platform that works across Slack, Teams and email
- Pylon starts at $89 per seat, on an annual contract.
- Pylon also covers whatsApp messaging.
- Pylon does not cover chatbots, which Helply (formerly Groove) does.
Suits: B2B software companies that support customers inside shared Slack channels
Limits worth knowing in Helply (formerly Groove)
- Groove has been renamed Helply; the product and its old Groove pricing have been replaced by the plans above.
- AI credits are pooled and capped per plan. Starter, Plus and Team can top up at $40 per 1,000 credits; Pro and Growth use a hard cap or an agreed overage rate.
- WhatsApp, SMS, Discord, SLAs and round robin routing need the Team plan at $499 a month; Salesforce and SSO / SAML need Growth.
- Pro and Growth are bought through a demo, and the page shows no self-serve sign-up for them.
Common questions
What are the alternatives to Helply (formerly Groove)?
The alternatives to Helply (formerly Groove) in this directory are Zendesk, Freshdesk, Intercom, HelpDesk, Plain and Pylon. Each one has a side-by-side comparison with Helply (formerly Groove).
Is there a free alternative to Helply (formerly Groove)?
None of the alternatives listed here has a free plan. Zendesk, Freshdesk, Intercom, HelpDesk, Plain and Pylon offer a free trial.
Which Helply (formerly Groove) alternatives work on Android?
The Helply (formerly Groove) listing does not include an Android app. Zendesk, Freshdesk and Intercom list one.
Which Helply (formerly Groove) alternatives work on iOS?
The Helply (formerly Groove) listing does not include an iOS app. Zendesk, Freshdesk and Intercom list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.