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Alternatives · Help Desks

Jitbit Help Desk alternatives

As of Nov 12, 2026, the highest-graded Jitbit Help Desk alternative is LiveAgent (2.6 GPA). The best free one is Hesk (2.4 GPA).

Jitbit Help Desk compared with 6 alternatives: Freshdesk, Zendesk, LiveAgent, osTicket, Hesk and 1 more.

Jitbit Help Desk is a paid product with a free trial, starting at $24.92 per month for 1 agent, billed annually ($29 billed monthly). 2 of the 6 alternatives are free or have a free plan. 4 more offer a free trial.

Listings checked up to Nov 12, 2026 · Where the facts come from

Black Friday: is there a Jitbit Help Desk sale?

At a glance

ToolPriceFree planRuns on
Jitbit Help DeskThis toolFree trial · from $24.92/moTrial onlyWeb, iOS, Android
FreshdeskFree trial · from $19/moTrial onlyWeb, iOS, Android
ZendeskFree trial · from $19/moTrial onlyWeb, iOS, Android
LiveAgentFree trial · from $15/moTrial onlyWeb, iOS, Android
osTicketFree plan · from $12/moYesWeb
HeskFree plan · from $29.99/moYesWeb
SupportPalFree trial · from $29.95/moTrial onlyWeb

Price against what you get

Jitbit Help Desk starts at $24.92 a month and scores 2.3 out of 4 on features, ease of use and platforms. 3 of the 6 alternatives on this chart score higher and start lower: Freshdesk, Zendesk and LiveAgent.

osTicket starts lower without scoring higher.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessJitbit Help DeskFreshdeskZendeskLiveAgentosTicketHeskSupportPal

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from Jitbit Help Desk

  1. Freshdesk

    Email ticketing help desk with a knowledge base and AI agents

    • Freshdesk starts at $19 per agent / month, billed annually.
    • Freshdesk also covers shared inbox, reports and AI support agent.
    • Freshdesk does not cover live chat and ticketing, which Jitbit Help Desk does.

    Suits: Support teams that work mainly from email

    Freshdesk vs Jitbit Help DeskFreshdesk pricing and details

  2. Zendesk

    Ticketing, messaging, help center and AI agents for support teams

    • Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
    • Zendesk also covers reports and AI support agent.
    • Zendesk does not cover ticketing, which Jitbit Help Desk does.

    Suits: Support teams handling email, chat and phone in one queue

    Zendesk vs Jitbit Help DeskZendesk pricing and details

  3. LiveAgent

    Help desk with email tickets, live chat, call center and AI agents

    • LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
    • LiveAgent also covers reports and AI support agent.
    • LiveAgent does not cover ticketing, which Jitbit Help Desk does.

    Suits: Teams that answer email, chat and phone from one help desk

    LiveAgent vs Jitbit Help DeskLiveAgent pricing and details

  4. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
    • osTicket has a free plan, which Jitbit Help Desk lacks.
    • osTicket lists no iOS and Android apps, which Jitbit Help Desk has.
    • osTicket is open source, according to its own site.
    • osTicket also covers shared inbox and workflow automation.

    Suits: Teams with a server and an admin who want ticketing with no license fee

    osTicket vs Jitbit Help DeskosTicket pricing and details

  5. Hesk

    PHP help desk you host yourself, or a flat-fee cloud version

    • Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
    • Hesk has a free plan, which Jitbit Help Desk lacks.
    • Hesk lists no iOS and Android apps, which Jitbit Help Desk has.
    • Hesk does not cover live chat, which Jitbit Help Desk does.

    Suits: Small teams that want a free help desk on their own server

    Hesk vs Jitbit Help DeskHesk pricing and details

  6. SupportPal

    Self-hosted help desk with flat pricing and unlimited agents

    • SupportPal starts at $29.95 per month, self-hosted license for unlimited operators.
    • SupportPal lists no iOS and Android apps, which Jitbit Help Desk has.
    • SupportPal also covers shared inbox.
    • SupportPal does not cover live chat, which Jitbit Help Desk does.

    Suits: Teams that must keep help desk data on their own server

    SupportPal vs Jitbit Help DeskSupportPal pricing and details

Limits worth knowing in Jitbit Help Desk

  • The cloud edition has no free plan, only a 21-day trial.
  • Hosted plans cap the agent count: 1, 4, 7 and 9, with extra agents on Enterprise at $29 each.
  • Self-hosted updates and support last 12 months; renewing costs 50% of the plan price within 60 days of expiry, 80% after.
  • The self-hosted AI features are a separate add-on at $999 one-time, and need version 11.22 or newer.
Jitbit Help Desk pricing and details

Common questions

What are the alternatives to Jitbit Help Desk?

The alternatives to Jitbit Help Desk in this directory are Freshdesk, Zendesk, LiveAgent, osTicket, Hesk and SupportPal. Each one has a side-by-side comparison with Jitbit Help Desk.

Is there a free alternative to Jitbit Help Desk?

Yes. osTicket and Hesk have a free plan alongside paid ones.

Is there an open-source alternative to Jitbit Help Desk?

osTicket is described as open source on its own site.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.