Otter.ai vs Supernormal

Otter.ai

• Reading a live transcript while a meeting or lecture is still going
• Students and teachers, who get a discount on Pro with a .edu address
• People who want the same notes on web, desktop and phone

Supernormal

• Agencies turning client calls into decks, briefs and proposals
• Teams that would rather pay for usage than per seat
• People who want meeting notes without a bot on the call

Otter.ai

• Basic is capped at 300 minutes a month and 30 minutes per conversation, and only the 25 most recent conversations stay accessible.
• Pro is still metered: 1,200 minutes a month and 90 minutes per meeting. Unlimited meetings start on Business.
• AI Chat queries are capped on every plan, at most 200 per user per month.
• SSO, SCIM, the API and webhooks are Enterprise only, and HIPAA compliance is an add-on.

Supernormal

• Pricing is by credits, and Supernormal does not publish how many credits a meeting or a generated file uses.
• The Free plan has 15 credits a month and no more than 5 can be used in a day.
• The desktop notetaker needs an Apple Silicon Mac on macOS 14.4.1 or later, or Windows 11 or later.
• SSO, audit logs and data retention controls are only on Business, at $40 per 50 credits a month.

Otter.ai

Meeting agent or bot-free recording

The notetaker can auto-join Zoom, Microsoft Teams and Google Meet meetings from your calendar. The desktop app for Mac and Windows records without a bot joining the call.

Live transcription with speaker ID

Transcribes as people speak, labels speakers and syncs the text to audio playback. Custom vocabulary covers 5 terms on Basic and up to 800 names and 800 terms on Business.

Automated summaries

Each conversation gets an automated summary on every plan, so the main points are available without reading the full transcript.

AI Chat

Ask questions about your conversations in a chat. Monthly queries are capped per user: 20 on Basic, 50 on Pro and 200 on Business and Enterprise.

File imports and exports

Import audio or video files for transcription and export notes. Basic allows 3 imports in total and mp3 or txt export; paid plans add pdf, docx and srt.

Integrations and MCP server

Salesforce, HubSpot and Zapier integrations start on Pro. An MCP server is listed on every plan, while the Otter API and webhooks are Enterprise only.

Supernormal

Bot-free notetaker

The desktop app captures meetings through the computer and writes shareable notes after each call, with no bot in the meeting. A New capture button records in-person meetings and voice notes.

Agents for post-meeting work

After a meeting, prompt agents to produce work from what was discussed, such as follow-up emails, documents, slides and calendar invites.

Generated deliverables

Templates turn meeting notes into pitch decks, creative briefs, one-pagers, proposals and images, and can pull in emails or files for extra context.

Projects

Group meetings into projects so generated work draws on everything discussed with a client. Projects are unlimited on every plan.

MCP server

Adds Supernormal to Claude, ChatGPT or Cursor so transcripts, summaries and action items are available there as context. MCP access is included on the Free plan.

Shared credits

Paid plans pool credits across any number of seats. Unused credits roll over to the next month on monthly plans and for up to two years on annual plans.

Otter.ai

• Basic$0

  300 transcription minutes a month, 30 minutes per conversation, 3 lifetime file imports and the 25 most recent conversations.

• Pro$8.33

  per user / month, billed annually ($16.99 billed monthly)

  1,200 minutes a month, 90 minutes per meeting, 10 file imports a month, unlimited history and extra export formats.

• Business$19.99

  per user / month, billed annually ($30 billed monthly)

  Unlimited meetings and file imports, up to 4 hours per meeting, 3 concurrent meetings, activity logs and usage analytics.

• EnterpriseCustom

  Adds SSO, SCIM, domain capture, the Otter API and webhooks, video replay and a HIPAA compliance add-on.

Supernormal

• Free$0

  15 credits a month, up to 5 a day: bot-free meeting notes, generated presentations, images and spreadsheets, unlimited projects and MCP.

• Team$20

  per month per 50 credits; seats are unlimited

  No daily credit limit, credits shared across unlimited seats, unused credits roll over, and the Supernormal badge is removed.

• Business$40

  per month per 50 credits; seats are unlimited

  Everything in Team, plus SSO, audit logs, data retention, and member visibility and admin controls.

Otter.ai

• Annual discount

  Save 51% on Pro and 33% on Business annually

  Otter's pricing page shows Pro at $8.33 per user per month on annual billing against $16.99 monthly (labeled save 51%), and Business at $19.99 against $30 (save 33%).

• Education

  20% off Pro for students and teachers

  Individual students and teachers with an email address ending in .edu get 20% off Otter Pro: $6.67 per month billed annually ($79.99) or $13.59 month to month.

Supernormal

• Annual discount

  Savings shown for annual billing

  With 50 credits a month selected, the pricing page's Annual option shows a saving of $24 on Team and $48 on Business. Annual plans also keep unused credits for up to two years.