Avoma vs Otter.ai

Avoma

• Sales and customer success teams that log meeting notes to a CRM
• Teams that want note-taking, scheduling and call coaching from one vendor
• Organizations with many view-only users, since viewer seats are free

Otter.ai

• Reading a live transcript while a meeting or lecture is still going
• Students and teachers, who get a discount on Pro with a .edu address
• People who want the same notes on web, desktop and phone

Avoma

• There is no free plan. When the 14-day trial ends, the account drops to a viewer role that cannot record new meetings.
• Call scoring, coaching, deal risk alerts and forecasting are add-ons at $29 per seat a month (annual), on top of a base plan.
• Startup is capped at 25 recorder seats and Organization at 100. Enterprise needs at least 10 seats and is billed annually only.
• Every recording user in an account must be on the same base plan.

Otter.ai

• Basic is capped at 300 minutes a month and 30 minutes per conversation, and only the 25 most recent conversations stay accessible.
• Pro is still metered: 1,200 minutes a month and 90 minutes per meeting. Unlimited meetings start on Business.
• AI Chat queries are capped on every plan, at most 200 per user per month.
• SSO, SCIM, the API and webhooks are Enterprise only, and HIPAA compliance is an add-on.

Avoma

Recording and live transcription

Records audio and video on Zoom, Google Meet, Microsoft Teams, Webex and GoToMeeting, with or without a bot, and transcribes in more than 70 languages with speakers named.

AI notes and templates

Notes come with key takeaways, action items and more than 40 default topics, using 10+ built-in templates such as MEDDIC and SPICED. Custom templates and topics start on Organization.

CRM note sync

Saves meeting notes to the matching account, opportunity or contact in Salesforce, HubSpot, Zoho, Pipedrive or Copper without manual entry.

Scheduler

Unlimited 1:1 scheduling links are on every plan. Group and round-robin scheduling need Organization, and rule-based lead routing is a separate add-on.

Ask Avoma

An AI assistant that answers questions about a single meeting on every plan. Asking across all conversations is listed with Enterprise and with the Conversation Intelligence add-on.

Conversation and revenue intelligence

Add-ons for AI call scoring, coaching recommendations, deal risk alerts, win-loss analysis and forecasting, each priced at $29 per seat a month on annual billing.

Otter.ai

Meeting agent or bot-free recording

The notetaker can auto-join Zoom, Microsoft Teams and Google Meet meetings from your calendar. The desktop app for Mac and Windows records without a bot joining the call.

Live transcription with speaker ID

Transcribes as people speak, labels speakers and syncs the text to audio playback. Custom vocabulary covers 5 terms on Basic and up to 800 names and 800 terms on Business.

Automated summaries

Each conversation gets an automated summary on every plan, so the main points are available without reading the full transcript.

AI Chat

Ask questions about your conversations in a chat. Monthly queries are capped per user: 20 on Basic, 50 on Pro and 200 on Business and Enterprise.

File imports and exports

Import audio or video files for transcription and export notes. Basic allows 3 imports in total and mp3 or txt export; paid plans add pdf, docx and srt.

Integrations and MCP server

Salesforce, HubSpot and Zapier integrations start on Pro. An MCP server is listed on every plan, while the Otter API and webhooks are Enterprise only.

Avoma

• Startup$19

  per recorder seat / month, billed annually ($29 billed monthly)

  Up to 25 paid seats: video recording, unlimited transcription and AI notes, Ask Avoma for a meeting, CRM note sync and 1:1 scheduling.

• Organization$29

  per recorder seat / month, billed annually ($39 billed monthly)

  Up to 100 paid seats: adds custom AI topics and templates, group and round-robin scheduling, translation, API access and webhooks.

• Enterprise$39

  per recorder seat / month, billed annually only

  Minimum 10 paid seats: adds SAML or OIDC single sign-on, data retention policies, HIPAA compliance and a designated success manager.

Otter.ai

• Basic$0

  300 transcription minutes a month, 30 minutes per conversation, 3 lifetime file imports and the 25 most recent conversations.

• Pro$8.33

  per user / month, billed annually ($16.99 billed monthly)

  1,200 minutes a month, 90 minutes per meeting, 10 file imports a month, unlimited history and extra export formats.

• Business$19.99

  per user / month, billed annually ($30 billed monthly)

  Unlimited meetings and file imports, up to 4 hours per meeting, 3 concurrent meetings, activity logs and usage analytics.

• EnterpriseCustom

  Adds SSO, SCIM, domain capture, the Otter API and webhooks, video replay and a HIPAA compliance add-on.

Avoma

• Annual discount

  Up to 33% off with yearly billing

  Avoma offers up to 33% off the base plan when paid yearly upfront: Startup is $19 instead of $29 per recorder seat a month, and Organization $29 instead of $39.

Otter.ai

• Annual discount

  Save 51% on Pro and 33% on Business annually

  Otter's pricing page shows Pro at $8.33 per user per month on annual billing against $16.99 monthly (labeled save 51%), and Business at $19.99 against $30 (save 33%).

• Education

  20% off Pro for students and teachers

  Individual students and teachers with an email address ending in .edu get 20% off Otter Pro: $6.67 per month billed annually ($79.99) or $13.59 month to month.