Chili Piper vs OnceHub (2026): which should you pick?

Pick Chili Piper if

• Fits if your sales team lives in Salesforce or HubSpot and routes inbound leads
• Works for revenue teams with 15 or more seats

Look elsewhere if

• Pricey if you are a small team: $15,000 a year buys 15 seats
• Not for you if you want monthly billing, because the page says it is not available
• Skip it if you want a trial or free plan, as none is listed
• Watch out: the standalone ChiliCal is $12 per user a month but needs at least 200 seats
• Watch out: Chat AI, account identification and Signals reporting are on Scale at $3,500 a month, not Growth

Pick OnceHub if

• Fits if your sales or service team qualifies leads before anyone gets a slot
• Works for advisors, coaches and clinics whose clients book by phone as well as online

Look elsewhere if

• Pricey if you only want round robin, which starts on Route at $19 a seat a month billed annually
• Tight if you're staying free and need a second calendar or a second booking link
• Pricey if you want chatbots, which need Engage at $39 a seat, or SSO and HIPAA, a $5-a-seat add-on on top
• Watch out: text notifications need SMS credits, plans include only 1 to 3 phone numbers, and extras are $4 a month
• Not for you if you want a phone app, as it's web and a browser extension only

Chili Piper

• All plans are billed annually; the pricing page says monthly billing is not available.
• Entry price is $15,000 a year for 15 seats, with no free plan or self-serve trial listed.
• Chat AI, account identification and Signals reporting are on Scale or above, not Growth.
• Standalone ChiliCal needs at least 200 seats, so it does not suit small teams.

OnceHub

• The free Basic plan is limited to one user, one connected calendar and one booking link.
• Round-robin distribution and routing forms start on Route at $19 per seat / month; chatbots need Engage at $39.
• SSO, SCIM provisioning and HIPAA BAAs come in a Security and Compliance add-on at $5 per seat / month (annual) on top of a paid plan.
• Text notifications require SMS credits, and each plan includes only 1 to 3 phone numbers.

Chili Piper

Form Concierge

Shows a booking calendar to a visitor right after they submit a form, so a form fill can become a meeting on the spot.

Lead routing and handoff

Assigns leads, contacts and accounts to owners using rules and round robin, with caps, weighting and a territory table.

Chat AI

An AI chat on Scale that answers visitors from your content, qualifies them and books meetings. Growth includes chat journeys and live chat.

ChiliCal scheduling links

Every seat gets scheduling links that log meetings to the CRM; coworkers and time zones are handled automatically.

Follow-ups and spam checks

Follows up on no-shows, cancellations and abandoned forms, and uses agents to filter fake meetings and prepare reps.

MCP server and custom triggers

Growth and Scale list an MCP server for ChatGPT, Claude or Gemini, plus custom triggers and webhooks.

OnceHub

Booking pages and hubs

A visual designer builds booking pages with availability by location, approval before confirmation and multilingual journeys. Hubs gather several calendars behind one link.

Routing forms

From the Route plan, forms screen visitors and route them by their answers or contact properties, with the time picker shown inside the form.

Meeting distribution

Route assigns hosts dynamically by round robin, maximum availability or priority, can assign a booking to the contact's CRM owner, and supports meeting reassignment.

Phone agents

Paid plans include dedicated booking phone numbers where AI agents screen callers and book them using the account's existing scheduling rules. Extra numbers cost $4 a month.

Web chatbots

On Engage, chatbots answer visitor questions from your knowledge sources, route by AI or rules, and hand off to live chat or an instant meeting.

Integrations, API and MCP

Google, Microsoft 365, Exchange and iCloud calendars, five video tools and an MCP server for AI assistants are on every plan. Paid plans add CRM sync, Stripe, APIs and webhooks.

Chili Piper

• Growth$1,250

  per month for 15 seats, billed annually ($15,000/yr)

  Forms to meetings, routing, handoffs, 45,000 AI credits a year. Extra seats are $45 a month each.

• Scale$3,500

  per month for 30 seats, billed annually ($42,000/yr)

  Adds Chat AI and account identification, 150,000 AI credits a year. Extra seats are $50 a month each.

• EnterpriseCustom

  Scale features for teams of 250 or more seats, with volume pricing and more AI credits.

• ChiliCal standalone$12

  per user / month, minimum 200 seats

  Scheduling links only, with CRM, calendar and messaging integrations; no routing or AI credits.

OnceHub

• Basic$0

  One user, one connected calendar and one booking link, with calendar, video and email integrations and knowledge base support.

• Schedule$10

  per seat / month, billed annually ($12 billed monthly)

  Unlimited booking links and calendars, multi-host meetings, group sessions, Salesforce, HubSpot and Stripe integrations, APIs and 1 booking phone number.

• Route$19

  per seat / month, billed annually ($23 billed monthly)

  Adds unlimited routing forms, round-robin and priority-based distribution, concurrent sessions, room scheduling and 2 phone numbers.

• Engage$39

  per seat / month, billed annually ($47 billed monthly)

  Adds unlimited web chatbots with AI answers from your own content, handoff to live chat or an instant meeting, and 3 phone numbers.

• EnterpriseCustom

  For teams of 30 or more: custom agreements, security and legal reviews, a dedicated success manager and the security add-on included.

Chili Piper

No public discounts listed.

OnceHub

• Annual discount

  Save up to 18% with yearly billing

  OnceHub's pricing page lists a saving of up to 18% on yearly billing: Schedule is $10 instead of $12 per seat / month, Route $19 instead of $23 and Engage $39 instead of $47.